Running the Successful Hi-Tech Project Office (Artech House Technology Management and Professional Development Library)

257 Pages·2003·1.79 MB·English

by  Eduardo Miranda

Running the Successful
Hi-Tech Project Office
ForacompletelistingoftheArtechHouseTechnologyManagementLibrary,
turntothebackofthisbook.
Running the Successful
Hi-Tech Project Office
Eduardo Miranda
Artech House
Boston • London
www.artechhouse.com
LibraryofCongressCataloging-in-PublicationData
Miranda,Eduardo,1955–.
Runningthesuccessfulhi-techprojectoffice/EduardoMiranda.
p. cm.—(ArtechHousetechnologymanagementandprofessionaldevelopmentlibrary)
Includesbibliographicalreferencesandindex.
ISBN1-58053-373-6(alk.paper)
1.Projectmanagement. 2.Hightechnology. 3.Newproducts—Management. I.Title II.Series.
HD69.P75M57 2003
658.4’04—dc21 2002044072
BritishLibraryCataloguinginPublicationData
Miranda,Eduardo
Runningthesuccessfulhi-techprojectoffice.—(ArtechHouseprofessionaldevelopmentandtechnology
managementlibrary)
1.Projectmanagement 2.Hightechnologyindustries—Management
I.Title
658.4’04
ISBN1-58053-373-6
CoverdesignbyIgorValdman
©2003ARTECHHOUSE,INC.
685CantonStreet
Norwood,MA02062
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Alltermsmentionedinthisbookthatareknowntobetrademarksorservicemarkshavebeenappropriately
capitalized.ArtechHousecannotattesttotheaccuracyofthisinformation.Useofaterminthisbookshouldnot
beregardedasaffectingthevalidityofanytrademarkorservicemark.
InternationalStandardBookNumber:1-58053-373-6
LibraryofCongressCatalogCardNumber:2002044072
10987654321
ToMariana,mywife,forherunderstandingandencouragement
ToTomás,myson,formakingmeproudeveryday
Tomyparents,fortheirloveandexample
Withoutallofthemthisbookwouldneverhaveexisted
.
Contents
1 Acknowledgments . . . . . . . . xiii
1 Introduction . . . . . . . . . . . 1
1.1 Projectportfoliomanagement,projectmanagement,
1.1 andlinemanagement 4
1.2 Theprojectportfolio 5
1.3 Theprojectoffice 6
1.3.1 MakingthecaseforthePO 8
1.3.2 Obstaclestosuccessfuldeployment 11
1.4 Summary 12
References 14
2 The multiproject challenge . . . . . . 17
2.1 Introduction 17
2.1.1 Projectuncertainty 17
2.1.2 Projectinterference 18
2.1.3 Complexbehavedsystem 19
2.2 Themultiprojectenvironment 21
2.3 Self-fulfillingprophecies 22
2.4 Commonresponsestoprojectdelays 23
2.4.1 Cuttingbackoreliminatinglow-visibilitytasks 24
2.4.2 Effectsonproductqualityanddecisionmaking 27
2.4.3 Rework 30
2.4.4 Overtime 31
vii
viii Contents
2.4.5 Fatigue 32
2.4.6 Managementattention 34
2.4.7 Multitasking 35
2.4.8 Headcountincreases 38
2.4.9 Scopereductions 39
2.5 Summary 41
References 41
3 The project office . . . . . . . . . 45
3.1 ThePOcontext 46
3.2 POinformationstructures 48
3.3 POprocesses 50
3.3.1 Projectlife-cycleprocess 52
3.3.2 Portfolio-managementprocess 57
3.3.3 Supportprocesses 60
3.4 POroles 70
3.4.1 POmanager 70
3.4.2 Projectcontroller 72
3.4.3 Projectauditorandqualityassurancepersonnel 72
3.4.4 Projectmanager 73
3.4.5 Projectcoordinators 74
3.4.6 Configurationmanagementpersonnel 74
3.5 RelationshipsamongthePO,thelinefunctions,
3.5 theprojectsponsors,andotherprojectstakeholders 75
3.6 Summary 75
References 75
4 Processes . . . . . . . . . . . 81
4.1 POprocessdefinitions 82
4.1.1 Projectlife-cyclemanagement 83
4.1.2 Projectportfoliomanagement 87
4.1.3 Estimation 89
4.1.4 Budgeting 90
4.1.5 Requirementsmanagement 92
4.1.6 Riskandopportunitymanagement 94
4.1.7 Projectaudits 96
Contents ix
4.1.8 Qualityassurance 99
4.1.9 Procurementmanagement 100
4.1.10 Projectaccounting 101
4.1.11 Measurementprocess 102
4.1.12 Configurationmanagement 103
4.1.13 Human-resourcesmanagement 104
4.1.14 Processmanagement 105
4.2 Summary 106
References 107
5 Tools . . . . . . . . . . . . 111
5.1 Informationneeds 112
5.2 CharacteristicsofaPOinformationsystem 113
5.3 FunctionalityofaPOinformationsystem 114
5.3.1 Portfoliomanagement 115
5.3.2 Taskscheduling 118
5.3.3 Resourcescheduling 118
5.3.4 Projecttracking 120
5.3.5 Documentmanagement 120
5.3.6 Riskmanagement 121
5.3.7 Financesandbudgeting 122
5.3.8 Actionitemmanagement 123
5.3.9 Timereporting 123
5.4 Commercialtools 124
5.5 Summary 128
References 128
6 Balancing the project portfolio . . . . 129
6.1 Introduction 129
6.2 Projectformulation 131
6.2.1 Producingaroughestimate 132
6.2.2 Calculatingcontingencyallowances 136
6.2.3 Evaluatingindividualprojects’contributiontobenefits
(projectconceptdefinition) 139
6.2.4 Establishingprojectdependencies(updatingdependencymatrix) 145
6.3 Portfoliobalancing 146