retirement living resident handbook

124 Pages·2017·1.1 MB·English

by  Brenda Van Deursen

RETIREMENT LIVING
RESIDENT HANDBOOK

May, 2018
This "Handbook for Residents" is a joint effort of the residents and staff of Masonic
Village at Elizabethtown (MVE). Its purpose is to help all residents understand how our
community is organized. Your comments on the contents of the Handbook will be
welcome at any time and will help when the next update is made.
Contents
IN CASE OF EMERGENCY .............................................................................................................................. 1
OVERVIEW OF MASONIC VILLAGE ............................................................................................................ 3
MISSION STATEMENT OF THE MASONIC VILLAGES ............................................................................. 5
ADMINISTRATIVE ........................................................................................................................................... 7
Copy and Fax Machines .................................................................................................................................. 7
Decorations or Signage in Indoor or Outdoor Spaces ..................................................................................... 7
No Smoking Policy.......................................................................................................................................... 9
Notary Services ............................................................................................................................................... 9
Social Services ................................................................................................................................................ 9
Storage Areas ................................................................................................................................................ 11
Solicitation/Scams ......................................................................................................................................... 11
Tipping and Gratuities ................................................................................................................................... 11
Window Treatments - Apartments & Cottages ............................................................................................. 12
BAIRD WELLNESS CENTER ........................................................................................................................ 13
BANKING ......................................................................................................................................................... 15
Peoples Bank ................................................................................................................................................. 15
ATM Location ............................................................................................................................................... 15
Personal Spending Accounts/Mini-Bank ....................................................................................................... 15
CLUBS/ORGANIZATIONS ............................................................................................................................ 17
COMMUNICATION & CABLE SERVICES .................................................................................................. 19
Phone/Cable/Internet Information ................................................................................................................. 19
Public Wi-Fi Terms and Conditions .............................................................................................................. 20
Wi-Fi Locations ............................................................................................................................................. 22
Masonic Village TV (MVTV) ....................................................................................................................... 22
DINING ............................................................................................................................................................. 23
Dining Services ............................................................................................................................................. 23
Reservations and Attire ................................................................................................................................. 24
Meal Take Out and Delivery Service ............................................................................................................ 24
Meal Plan Options ......................................................................................................................................... 26
Resident Masonic Villages Personalized Cards (MVP) Cards ...................................................................... 28
The Restaurant at Clubhouse ......................................................................................................................... 28
Courtyard Café .............................................................................................................................................. 28
Restaurant at Eisenlohr .................................................................................................................................. 29
Cornerstone Restaurant ................................................................................................................................. 29
Café 1911 ...................................................................................................................................................... 30
Trexler Terrace .............................................................................................................................................. 30
Star Points Private Dining Room .................................................................................................................. 30
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Goose and GridIron Tavern ........................................................................................................................... 31
Three Loaves Café ......................................................................................................................................... 31
Village Café ................................................................................................................................................... 31
EMERGENCY/FIRE/WEATHER .................................................................................................................... 33
Emergency Preparedness ............................................................................................................................... 33
Fire................................................................................................................................................................. 33
Weather ......................................................................................................................................................... 35
ENVIRONMENTAL SERVICES ..................................................................................................................... 37
Monthly Cleaning Services ........................................................................................................................... 37
Annual Housecleaning Service ...................................................................................................................... 37
Additional Services (see fee schedule) .......................................................................................................... 38
EVENT PLANNING......................................................................................................................................... 39
Planned Events/Programs on Campus ........................................................................................................... 39
Picnic Pavilion ............................................................................................................................................... 39
Veteran’s Grove............................................................................................................................................. 39
Lodge Dining Room, Brossman Ballrooms, Deike Auditorium ................................................................... 39
Veteran’s Grove............................................................................................................................................. 39
EXTENDED ABSENCE FROM THE CAMPUS ............................................................................................ 41
Vacation Form ............................................................................................................................................... 41
Extended Periods of Time Away from Masonic Village .............................................................................. 41
Hospital Stays ................................................................................................................................................ 41
FINANCIAL ..................................................................................................................................................... 43
Monthly Service Fees .................................................................................................................................... 43
Required Medical Insurance/Medical Expense Reimbursement ................................................................... 43
GIFT PLANNING AND CHARITABLE SERVICES ..................................................................................... 45
INSURANCE REQUIREMENTS .................................................................................................................... 47
KEYS ................................................................................................................................................................. 49
Apartments and Cottages ............................................................................................................................... 49
Village Green Area ........................................................................................................................................ 49
LANDSCAPING SERVICES ........................................................................................................................... 51
LOST AND FOUND ......................................................................................................................................... 53
MAIL SERVICES ............................................................................................................................................. 55
MAINTENANCE SERVICES .......................................................................................................................... 57
Emergency Maintenance Services ................................................................................................................. 57
Routine Maintenance Services ...................................................................................................................... 57
Picture and Light Installation - Two-Hour Assistance .................................................................................. 58
Apartment/Cottages Update .......................................................................................................................... 58
Cottage Winterizing....................................................................................................................................... 58
MEDICAL/HEALTH CARE ............................................................................................................................ 59
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Caregivers/Companion Requirements ........................................................................................................... 59
File of Life ..................................................................................................................................................... 59
Health Related Emergency – “Life Threatening” .......................................................................................... 59
Urgent Health Related Situations .................................................................................................................. 60
MOVE-IN/MOVE-OUT/TRANSFER PROCESS ............................................................................................ 61
Accessibility to Apartment Buildings ........................................................................................................... 61
Discharge Process .......................................................................................................................................... 61
Internal Transfer Process ............................................................................................................................... 61
Addresses for GPS Locations ........................................................................................................................ 62
PARKING ......................................................................................................................................................... 63
Vehicle Registration Parking Permit ............................................................................................................. 63
Recreational Vehicles .................................................................................................................................... 63
Vehicle Washing & Maintenance .................................................................................................................. 64
PETS .................................................................................................................................................................. 65
PHARMACY .................................................................................................................................................... 67
Prescription Deliveries .................................................................................................................................. 67
POOLS .............................................................................................................................................................. 69
Brossman Outdoor Pool ................................................................................................................................ 69
Flohr Pool and Spa ........................................................................................................................................ 69
Patton Indoor Pool ......................................................................................................................................... 69
RECREATION .................................................................................................................................................. 71
Walking Trails and Underground Walkways ................................................................................................ 71
SAFETY/SECURITY ....................................................................................................................................... 73
Security Service ............................................................................................................................................. 73
Golf Carts ...................................................................................................................................................... 73
Safety Guidelines for the Use of Assistive Devices ...................................................................................... 74
Firearms ......................................................................................................................................................... 76
SNOW EMERGENCY/REMOVAL ................................................................................................................. 77
Snow Removal .............................................................................................................................................. 77
SPECIALTY SHOPS ........................................................................................................................................ 79
Hair Care Salons ............................................................................................................................................ 79
Clubhouse Market ......................................................................................................................................... 79
Farm Market /Orchard Cafe .......................................................................................................................... 79
Craft Boutique ............................................................................................................................................... 80
Village Boutique ............................................................................................................................................ 80
Village Shoppe .............................................................................................................................................. 80
Dry Cleaning ................................................................................................................................................. 80
SPIRITUAL CARE/SELL CHAPEL ................................................................................................................ 81
Spiritual Offerings ......................................................................................................................................... 81
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Sell Chapel .................................................................................................................................................... 81
Masonic Health Care Center/Freemasons Building ...................................................................................... 81
TRANSPORTATION ....................................................................................................................................... 83
TRASH REMOVAL ......................................................................................................................................... 87
Disposal of Large Items and Appliances ....................................................................................................... 89
TREE OF LIFE ................................................................................................................................................. 91
VISITORS ......................................................................................................................................................... 93
VOLUNTEER PROGRAM .............................................................................................................................. 95
APPENDICES ................................................................................................................................................... 97
APPENDIX A – Resident Clubs & Organizations .......................................................................................... A
APPENDIX B – Wi-Fi Locations/Terms and Conditions ............................................................................... B
APPENDIX C – Monthly Service Fee Schedule ............................................................................................. C
APPENDIX D – Additional Services Fee Schedule ....................................................................................... D
APPENDIX E – Urgent Care Providers .......................................................................................................... E

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IN CASE OF EMERGENCY

If this is a life-threatening emergency dial 911,
then use the pull cords in your apartment or cottage
(or use a cord mate if you have one).

If you are unable to use a phone, you should use a pull
cord or Cord Mate device to summon assistance.

The pull cords will notify the campus
telephone operator of your emergency.

The operator will activate a call-back to your
apartment or cottage to make sure the pull
cord device was not activated accidentally.

If there is no answer to the phone call,
security and a health response nurse will be
sent to your apartment or cottage and 911 will be alerted.

When security and the health response nurse
arrive, they will determine if there is a need for
an ambulance and will notify them and escort
them to your apartment or cottage.

If you have a health related emergency and
are not in your apartment or cottage, dial
911 on the nearest phone.

For further information, see “Medical Section”.

In case of fire – dial 200.

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OVERVIEW OF MASONIC VILLAGE

The Masonic Village at Elizabethtown was established in 1910 as a charitable tax
exempt institution and is owned and operated by the Right Worshipful Grand Lodge
of Free and Accepted Masons of Pennsylvania.
Retirement Living offers amenities, premier dining, entertainment and maintenance
free living with first class accessibility to health care services, if needed. There are
entrance fee and rental fee units available.
Personal Care is located in the Freemasons Building offering accommodations for
135 residents. This area provides some assistance with daily activities such as
bathing, dressing, medications and transportation.
This lifestyle provides three meals a day. Medical services are easily accessible, and
assistance is available 24 hours a day.
The Masonic Health Care Center cares for 453 residents requiring various levels of
nursing care, including dementia, transitional care and hospice care. Bright, cheerful
surroundings and a well-qualified, caring staff help to promote a home-like setting.
The Adult Daily Living Center provides day care for individuals 18 and over with
physical and/ or cognitive challenges. This program offers a quality cost-effective
alternative for families with adult relatives who would benefit from daily ongoing
support services and socialization.
The Bleiler Caring Cottage responds to the needs of individuals with intellectual
developmental disabilities. The cottage is home to up to 8 adults and provides support
services and socialization helping those residents to enjoy a fulfilling lifestyle.
The Outreach Program provides information and direction to Masonic and non-
Masonic families across the United States. Assistance is offered to individuals and
families with varied needs. Referrals, education and home assistance are the tools
used to guide and assist those in need.
Our Children’s Home was established in 1913 and was originally a single building
unit. The Children’s Home was relocated in the early 1990’s to modern, attractive,
well-equipped cottages for the children.
Services are provided to up to 40 school age children who come from a variety of
situations. The goals of the Children’s Home are to prepare children for independent
living and create a homelike environment.

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The Masonic Conference Center, formerly known as the Thomas Ranken Patton
Masonic Institution for Boys, is also an integral part of the Masonic Village. This
facility is the home of the Pennsylvania Youth Foundation, which offers programs for
DeMolay, Rainbow Girls and Job’s Daughters. The complex includes an indoor
swimming pool, enabling the youth groups and the residents the opportunity for year
round swimming.

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