Reducing supplier oversight : an analysis of supplier quality assurance practices used by Defense Contractors and Malcolm Baldrige National Quality Award Winners.

110 Pages·1.6 MB·en_US

by  Santiago, Rolando Melchiades.;Lamm, David V.

NAVAL POSTGRADUATE SCHOOL
Monterey, California
THESIS
REDUCING SUPPLIER OVERSIGHT: AN ANALYSIS OF
SUPPLIER QUALITY ASSURANCE PRACTICES USED BY
DEFENSE CONTRACTORS AND MALCOLM BALDRIGE
NATIONAL QUALITY AWARD WINNERS
by
ROLANDO M. SANTIAGO
December 1991
Thesis Advisor: David V. Lamm
Approved for public release; distribution is unlimited
T256361

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2a SECURITYCLASSIFICATIONAUTHORITY 3 DISTRIBUTION/AVAILABILITYOF REPORT
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2b DECLASSIFICATION/DOWNGRADINGSCHEDULE
4 PERFORMINGORGANIZATION REPORTNUMBER(S) 5 MONITORINGORGANIZATION REPORTNUMBER(S)
6a NAMEOF PERFORMINGORGANIZATION 6b OFFICE SYMBOL 7a NAMEOFMONITORINGORGANIZATION
NavalPostgraduateSchool (Ifapplicable) NavalPostgraduateSchool
36
6c ADDRESS(City,State,andZIPCode) 7b ADDRESS(City,State,andZIPCode)
Monterey,CA 93943-5000 Monterey,CA 93943-5000
8a NAME OF FUNDING/SPONSORING 8b OFFICESYMBOL 9 PROCUREMENTINSTRUMENTIDENTIFICATION NUMBER
ORGANIZATION (Ifapplicable)
8c ADDRESS(City,State,andZIPCode) 10 SOURCE OF FUNDING NUMBERS
ProgramtlementNc ProjectNo WorkunitAccesnon
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11.TITLE(IncludeSecurityClassification)
REDUCINGSUPPLIEROVERSHIGHT: AN ANAYSISOFSUPPLIERQUALITY ASSURANCEPRACTICESUSEDBYDEFENSE
CONTRACTORSANDMALCOLMBALDR1GENATIONALQUALITY AWARDWINNERS
12 PERSONALAUTHOR(S)
13a TYPE OF REPORT 13b TIME COVERED 14 DATE OF REPORT(year,month, day) 15 PAGE COUNT
Master'sThesis From To December 1991 95
16 SUPPLEMENTARY NOTATION
Theviewsexpressed inthisthesisarethoseoftheauthoranddonotreflecttheofficial policyorpositionofthe DepartmentofDefenseortheU.S.
Government.
17 COSATICODES 18 SUBJECTTERMS(continueonreverseifnecessaryandidentifybyblock number)
FIELD GROUP SUBGROUP CONTRACTING
CONTRACTMANAGEMENT
QUALITY ASSURANCE
19 ABSTRACT(continueonreverseifnecessaryandidentifybyblocknumber)
Thisstudyattemptedtoidentifythepracticesusedbydefensecontractorsand recipientsoftheMalcolm Baldnge National Qualilv Award to
reduceoreliminatetheoversightofsuppliers. Acomparisonofthepracticesused bythecompanieswhorespondedtoasurveyquestionnaire
inquiringabouttheirspecificprogramwasmade. Ananalysisindicatesthatcommonoverightreducingpracticesusedbydefensecontractorsand
Baldngewinnersincludesuppliercertificationprograms,involvingsuppliersearlyandthroughoutthesupplycycle,anddevelopingand assisting
suppliersinimprovingtheirperformance. Theresearchconcludedthatdefensecontractorsencountermoredifficulties thanBaldngewinnersin
establishingcooperative,long-termrelationshipswithsuppliersbecauseofrequirementsandrestrictionsimposedbytheFederalGovernment.
Theseincludesrules,lawsand regulationsthathinderdefensecontractor'sabilitytoachievehigherlevelsofquality.
20 DISTRIBUTION/AVAILABILITYOFABSTRACT 21 ABSTRACTSECURITYCLASSIFICATION
UNCLASSIHED/UNLIMIUE) J SAMtASKEPORl J DUCUSERS UNCLASSIFIED
22a NAME OF RESPONSIBLE INDIVIDUAL 22b TELEPHONE (IncludeAreacode) 22c OFFICE SYMBOL
David V.Lamm (408(646 2775 AS/Lt
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Approved for public release; distribution is unlimited.
Reducing Supplier Oversight: An Analysis ofSupplier Quality Assurance
Practices Used by Defense Contractors and Malcolm Baldrige
National Quality AwardWinners
by
Rolando Melchiades Santiago
Lieutenant, SC, United States Navy
B.A., Inter American University, 1981
Submitted in partial fulfillment
ofthe requirements for the degree of
MASTER OF SCIENCE IN ACQUISITION AND CONTRACT MANAGEMENT
from the