Red Wings Airlines Regulations on Air Transportation of Passengers, Baggage and Cargo

136 Pages·2017·2.65 MB·English

СТО
5-СТО-2
Red Wings Airlines Regulations on
Air Transportation of Passengers, Ревизия 6
Baggage and Cargo
Департамент наземного обеспечения Дата Ревизии 10.10.2016

APPROVED
General Director
JSC «Red Wings»
E. A. Klyucharev
«13. 01. 2017»

Red Wings Airlines Regulations
on Air Transportation of Passengers, Baggage and Cargo

(Amendment № 1 / 10.01.2017)

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1 10.01.2017 1
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СТО
5-СТО-2
Red Wings Airlines Regulations on
Air Transportation of Passengers, Ревизия 6
Baggage and Cargo
Департамент наземного обеспечения Дата Ревизии 10.10.2016

Implementation date 17.01.2017
Order of the General Director
№ 4/ОД-2017 as of 13.01.2017

0 SERVICE INFORMATION

0.1 Approval Sheet

Approved:
Position Date Signature Surname and Initials
First Deputy General Director for
10.01.2017 Signature Shishov I. V.
Operations
Deputy General Director for Flight
10.01.2017 Signature Silnitskiy A. N.
Safety
Deputy General Director for Aviation
10.01.2017 Signature Panyaev A. M.
Security
Deputy General Director for
10.01.2017 Signature Yung I. V.
Organization of the Flight Work
Deputy General Director for Legal Issues 11.01.2017 Signature Lazaryan H. R.
Deputy General Director for Quality 10.01.2017 Signature Krivogornitsin E. V.
Director of the Ground Handling
10.01.2017 Signature Grinenko M. A.
Department
Director of the Commercial Department 11.01.2017 Signature Chernyshev S. E.

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СТО
5-СТО-2
Red Wings Airlines Regulations on
Air Transportation of Passengers, Ревизия 6
Baggage and Cargo
Департамент наземного обеспечения Дата Ревизии 10.10.2016

0.2 Document Information

Number: 5-СТО-2

Version: 6

Document Title: Red Wings Airlines Regulations on Air
Transportation of Passengers, Baggage and Cargo

Document Type: Standard

File Type: MS-WORD.doc

Document Originator: Head of Carriage Management Service of Ground
Handling Department

Date: 10.10.2016

Originator’s Phone: [phone] доб.(622)

Originator’s E-mail: [email protected]

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СТО
5-СТО-2
Red Wings Airlines Regulations on
Air Transportation of Passengers, Ревизия 6
Baggage and Cargo
Департамент наземного обеспечения Дата Ревизии 10.10.2016

0.3 Amendment record Sheet for the current Version of the Document

Number of Date of Numbers of Dates of
Numbers of New Pages
Amendment Amendment Deleted Pages Deleted Pages
1 10.01.2017 1 - 2; 4 - 6; 70 10.10.2016 1 - 2; 4 - 6; 70

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4 10.01.2017 1
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СТО
5-СТО-2
Red Wings Airlines Regulations on
Air Transportation of Passengers, Ревизия 6
Baggage and Cargo
Департамент наземного обеспечения Дата Ревизии 10.10.2016

0.4 List of effective Pages of the Document

Page Number Dates of effective Pages Number of Amendment
1 - 2 10.01.2017 1
3 10.10.2016 -
4 - 6 10.01.2017 1
7 - 69 10.10.2016 -
70 10.01.2017 1
71-134 10.10.2016 -

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СТО
5-СТО-2
Red Wings Airlines Regulations on
Air Transportation of Passengers, Ревизия 6
Baggage and Cargo
Департамент наземного обеспечения Дата Ревизии 10.10.2016

RESERVED PAGE

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СТО
5-СТО-2
Red Wings Airlines Regulations on
Air Transportation of Passengers, Ревизия 6
Baggage and Cargo
Департамент наземного обеспечения Дата Ревизии 10.10.2016

0.5 Table of Contents

0 SERVICE INFORMATION .................................................................................................. 2
0.1 Approval Sheet ............................................................................................................. 2
0.2 Document Information ................................................................................................. 3
0.3 Amendment record Sheet for the current Version of the Document ............................ 4
0.4 List of effective Pages of the Document ...................................................................... 5
0.5 Table of Contents ......................................................................................................... 7
0.6 Purpose of the Document ........................................................................................... 11
0.7 Scope of the Document .............................................................................................. 11
0.8 Abbreviations ............................................................................................................. 13
0.9 Terms and Definitions ................................................................................................ 13
0.10 Regulatory Framework ............................................................................................... 23
1 GENERAL INFORMATION .............................................................................................. 25
1.1 General ....................................................................................................................... 25
1.2 Legislation interrelation ............................................................................................. 26
1.3 Changing the Regulations .......................................................................................... 27
2 CONDITIONS OF AIR CARRIAGE OF PASSENGERS, BAGGAGE AND CARGO ... 29
2.1 Air Carriage Contract for passengers, baggage, and cargo ........................................ 29
2.2 Transportation documents .......................................................................................... 30
2.3 Execution of air transportation ................................................................................... 31
2.3.1 Execution of air transportation on schedule ...................................................... 31
2.3.2 Execution of charter air transportation ............................................................. 32
2.4 Transportation route, changes of route, date, and time of departure .......................... 33
2.5 Provision of services and information ........................................................................ 33
2.6 Aircraft capacity booking ........................................................................................... 37
2.7 Information about the passenger, baggage and cargo ................................................ 38
2.8 Fees, taxes, duties and discounts ................................................................................ 41
3 TRANSPORTATION OF PASSENGERS ......................................................................... 45
3.1 Passenger documents (passenger ticket and baggage check) ..................................... 45
3.2 Invalid passenger ticket .............................................................................................. 51
3.3 Validity of the passenger ticket .................................................................................. 51
3.4 Tickets registration and passenger baggage handling for transportation ................... 52
3.5 Departure procedures ................................................................................................. 55
3.6 Service of passengers on board of the aircraft ........................................................... 56
3.7 Transportation of children .......................................................................................... 57
3.7.1 Transportation of accompanied children .......................................................... 57
3.7.2 Transportation of unaccompanied children ...................................................... 58
3.8 Transportation of people with disabilities, elderly, sick passengers .......................... 60
3.9 Transportation of passengers with vision, hearing disabilities ................................... 62
3.10 Transportation of pregnant women and newborn babies ........................................... 62
3.11 Transportation of deported passengers and passengers who are denied entry to
the territory of a foreign state or the Russian Federation ........................................... 63
3.12 Transportation of officials .......................................................................................... 63
3.13 Transportation of employees of the State Courier Service at the Government of
the Russian Federation on duty .................................................................................. 64

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СТО
5-СТО-2
Red Wings Airlines Regulations on
Air Transportation of Passengers, Ревизия 6
Baggage and Cargo
Департамент наземного обеспечения Дата Ревизии 10.10.2016

3.14 Transportation of transit and transfer ......................................................................... 65
3.15 Transportation of business class passengers .............................................................. 66
3.16 Transportation of passengers traveling with service tickets ....................................... 67
3.17 Provision of additional seats to the passengers .......................................................... 67
3.18 Transportation of diplomatic couriers ........................................................................ 68
3.19 Transportation under escort ........................................................................................ 68
4 TRANSPORTATION OF BAGGAGE ............................................................................... 69
4.1 General requirements ................................................................................................. 69
4.2 Free baggage allowance ............................................................................................. 70
4.3 Checked baggage ........................................................................................................ 73
4.4 Passenger's belongings (hand luggage) ...................................................................... 76
4.5 Excess, oversized and heavy baggage ........................................................................ 76
4.6 Documents for payment for excess baggage .............................................................. 78
4.7 Transportation of baggage with provision of additional seats in the aircraft cabin ... 78
4.8 Requirements for the content of baggage and hand luggage ...................................... 79
4.9 Transportation of weapons, ammunition and special equipment ............................... 83
4.10 Transportation of pets and birds ................................................................................. 86
4.11 Baggage packing ........................................................................................................ 88
4.12 Baggage dispensing .................................................................................................... 88
4.13 Store, search and sales of baggage ............................................................................. 89
4.14 Transportation of regulated products as baggage ....................................................... 92
4.15 Transportation of small self-propelled devices equipped lithium batteries ............... 93
4.16 Baggage declared value .............................................................................................. 94
5 TRANSPORTATION OF CARGO..................................................................................... 95
5.1 General requirements ................................................................................................. 95
5.2 Airway bill .................................................................................................................. 96
5.3 Admission of cargo to transportation ......................................................................... 98
5.4 Weighing of cargo .................................................................................................... 100
5.5 Requirements for packaging and labeling of cargo .................................................. 100
5.6 Transportation of light cargo .................................................................................... 103
5.7 Transportation of heavy and oversized cargo ........................................................... 103
5.8 Transportation of perishable goods .......................................................................... 104
5.9 Transportation of animals ......................................................................................... 105
5.10 Transportation of dangerous goods .......................................................................... 106
5.11 Transportation of human and animal remains .......................................................... 106
5.12 Loading and unloading of cargo ............................................................................... 107
5.13 Delivery of cargo at a destination point ................................................................... 107
5.14 Storage and sale of cargo .......................................................................................... 109
6 ADMINISTRATIVE PROCEDURES .............................................................................. 113
6.1 General requirements ............................................................................................... 113
6.2 Payment of fines and other costs .............................................................................. 114
7 LIABILITY INSURANCE ................................................................................................ 115
8 REFUND OF THE AMOUNT FOR UNPERFORMED TRANSPORTATION .............. 117
8.1 General requirements ............................................................................................... 117
8.2 Persons entitled to the refund of unperformed transportation .................................. 117
8.3 Refund of paid amounts ........................................................................................... 118
9 RIGHTS ............................................................................................................................. 119

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