Red Box Recorder User Guide R8 - abcs-inc.com

100 Pages·2008·1.86 MB·English

User Guide

RBR2600 Recorder Release 8

Red Box Recorders Ltd
The Coach House, Tollerton Hall
Tollerton,Nottingham NG12 4GQ, UK
t: [phone] e: [email protected]
www.redboxrecorders.com
© Red Box Recorders 2008
Table of Contents

COMMON PROCEDURES/CONVENTIONS ................................................. 6

Options .......................................................................................................................... 6

Option and Button/Field Names ...................................................................................... 6

Selecting Options ........................................................................................................... 6

Activate .......................................................................................................................... 7

OK, Modify and Cancel ................................................................................................... 7

Screen Examples ........................................................................................................... 7

Browser User Interface (BUI) .......................................................................................... 7
1. GETTING STARTED WITH A RED BOX RECORDER .......................... 8
1.1. How to Log In ..................................................................................... 8
1.2. How to Change Your Password ....................................................... 9
1.3. Carrying out a Basic Search ........................................................... 10
1.4. Call Replay Details .......................................................................... 12

1.4.1. Replay Control ..............................................................................................13

1.4.2. Pitch Corrected Variable Replay ...................................................................13

1.4.3. Call Details ...................................................................................................13

1.4.4. Export WAV ..................................................................................................13

1.4.5. Export via E-mail ..........................................................................................14

1.4.6. Call Annotation .............................................................................................14

1.4.7. Call Authentication ........................................................................................14
1.5. View Recorder Status...................................................................... 15
1.6. Configuring Your Own User Settings ............................................ 16

1.6.1. Replay & Live Acquire Settings .....................................................................17
1.7. Export Settings ................................................................................ 19
1.8. Other Settings .................................................................................. 19
1.9. Defining, Executing and Modifying Searches ............................... 20

1.9.1. Defining a Search .........................................................................................20

1.9.2. Executing a Search .......................................................................................24

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1.9.3. Modifying a Search .......................................................................................27
1.10. Using Live Acquire ...................................................................... 28
2. CONFIGURATION GUIDE ................................................................... 30

2.1. Task List ...........................................................................................................30

2.2. Connecting to the recorder ................................................................................30

2.3. Logging In to the recorder .................................................................................31

2.4. Network Settings ...............................................................................................33

2.5. Licensing the recorder.......................................................................................34

2.6. Configuring Recording ......................................................................................36

2.7. VoIP Recording Configuration ...........................................................................36

2.7.1. SIP Configuration .........................................................................................36

2.7.2. Enabling recording ........................................................................................37

2.8. Configuring Extension Labels ............................................................................39

2.9. Non VoIP Recording Configuration ....................................................................40

2.10. Configuration of Network Storage......................................................................52

2.11. Configuring Archiving ........................................................................................56

2.11.1. Making Archive Choices ...............................................................................56

2.11.2. Do I need to have a removable archive? .......................................................56

2.11.3. Why should I archive my calls? .....................................................................56

2.11.4. I must archive my calls ..................................................................................57

2.11.5. I need to replay a lot of old calls ....................................................................58

2.11.6. What is Autocycle mode?..............................................................................58

2.11.7. Should I choose DVD-RAM or Tape? ............................................................58

2.11.8. Configuration / Archiving ...............................................................................60

2.12. Annotation Configuration ...................................................................................61
3. Administrator Guide ........................................................................... 64

3.1. User Management ............................................................................................65

3.1.1. Creating a new user ......................................................................................65

3.1.2. Creating multiple new users ..........................................................................68

3.1.3. Modifying a user ...........................................................................................68

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3.1.4. Deleting a user .............................................................................................69
3.2. Control Functions............................................................................ 70

3.2.1. Control / Archiving ........................................................................................70
3.3. View Functions ................................................................................ 73

3.3.1. View / Channel Activity .................................................................................73

3.3.2. View / Recorder Status .................................................................................74

3.3.3. View / Logged in Users .................................................................................74

3.3.4. View / Statistics ............................................................................................75

3.3.5. View / Version Information ............................................................................75

3.3.6. View / Database Details ................................................................................75

3.3.7. View / Media List ..........................................................................................75
3.4. Configuration ................................................................................... 76

3.4.1. Configuration / Interface ................................................................................76

3.4.4. Time Synchronization ...................................................................................78

3.4.5. Configuration / Groups ..................................................................................79

3.4.6. Create Groups ..............................................................................................79

3.4.7. Add Channel Names to a Group ...................................................................80

3.4.8. Configuration / Misc Settings.........................................................................82
3.5. Diagnostics ...................................................................................... 84

3.5.1. Diagnostics / Prepare Diagnostic File ............................................................84

3.5.2. Diagnostics / Prepare Configuration File .......................................................84

3.5.3. Diagnostics / Manage Download File ............................................................85

3.5.4. Diagnostics / Export Events ..........................................................................85
3.6. Event Logs ....................................................................................... 85

3.6.1. Where to get help .........................................................................................86
3.7. User Settings ................................................................................... 87

3.7.1. User Settings / Export ...................................................................................87
3.8. Downloading Client Applications................................................... 88

© Red Box Recorders 2008 Page 4 of 100
3.8.1. Downloads....................................................................................................88

3.8.2. Uninstallation procedure ...............................................................................88
3.9. Label Printing .................................................................................. 88
3.10. Remote Monitor............................................................................ 88
3.11. Replay and Export Applications ................................................. 90
3.12. Record on Demand ...................................................................... 90

3.12.1. Configuration / Recording (Record on Demand) ............................................90

3.12.2. How RoD Works ...........................................................................................91

3.12.3. Licensing and RoD .......................................................................................91

3.12.4. Configuration / Recording (to configure RoD) ................................................92

3.12.5. Download of Record on Demand ..................................................................93

3.12.6. Installation Options .......................................................................................94

3.12.7. Configuration of RoD on the Desktop ............................................................96
3.13. Licensing and System Upgrades................................................ 98

3.13.1. Licensing ......................................................................................................98
3.14. System Upgrades......................................................................... 99
3.15. Configuration / Licensing ............................................................ 99
3.16. Software Upgrades ...................................................................... 99

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INTRODUCTION
The Red Box Recorder enables users to record, monitor and replay voice calls, both VoIP
and traditional ‘wired’ telephony and radio calls.

This guide is separated into various sections, according to use of the system.

Section 1 contains the end user guide showing how to log in, log out, carry out search
functions and configure the personal user account. It is aimed at the end user of the
recorder i.e. a replay user.

Section 2 contains the Configuration Guide that must be followed by the recorder
administrator when first setting up the recorder(s)

Section 3 contains the Administrator Guide which should be used by the recorder
administrator for support on regular administration tasks and post-installation tasks.

COMMON PROCEDURES/CONVENTIONS

Here are some of the conventions used in describing most procedures. Incidentally, it is
assumed that users are familiar with the basic operating procedures for Windows™. It is
also assumed that users know how to use an Internet browser such as Internet Explorer™.

Options
The left hand side of each screen provides a menu of the options which are available to
the current user, as determined by the ‘permissions’ set up by the Red Box Recorder
system administrator(s) for each user of the Red Box Recorder system.
The Red Box Recorder application is a browser-based system comprising a series of main
menu items each with sub menu options that are accessed by clicking on the main menu
option on the left of the screen. The sub menu items will appear initially to the right of the
vertical menu bar, or can be displayed below the main menu item by clicking again on the
main menu item.
Option and Button/Field Names
The main menu item names are shown in bold for example: Configuration
Button and field names, parameter names and values, and screen names are shown as
the text with the relevant button shown i.e. OK .

Generally, if you ‘hover’ the mouse pointer over any particular button, a ‘tool tip’ describing
the purpose of the button will be displayed briefly.
Selecting Options
Oblique strokes are shown between options and associated sub-options to indicate that
first the main option is selected (by clicking on it) at the left of the screen, and then the
required sub-option(s), down to the required level. Thus Configuration / Users means
click on Configuration and then click on Users.

Note: There is no need to click on Configuration (or other main option) first if its sub-
options are already displayed.

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Activate
The words ‘activate’, ‘click on’, ‘select’, and ‘choose’ are equivalent within the context of
this document and are used interchangeably in the procedures - meaning click on the
button using the left hand button of the mouse (or the equivalent ‘tab’ and ‘enter’ keyboard
sequence if the mouse is not being used).
OK, Modify and Cancel
OK is used in the procedures as meaning click on/choose/select the Update Details button
for example. Likewise, Modify means click on the Modify button. . ‘Cancel’
means click on the cancel button. This action cancels the current procedure,
negating any action/data entered so far within that particular procedure. Cancellation, if
that is what you wish, should be taken as read in all procedures. Click ‘Back’ using the
browsers ‘back’ button should be avoided as should navigating away from a page – no
data will be saved if this is done.
Screen Examples
The various screens shown in this Getting Started Guide are typical but not necessarily
accurate in every detail. Red Box Recorders Limited reserves the right to add, delete or
change screens to suit the current state of product development.
Browser User Interface (BUI)
Every User Interface Computer (UIC) employed for accessing Red Box Recorder functions
must have Internet browser software, such as Internet Explorer™, installed. (Note: This
software is not supplied with the Recorder’s software) In the following procedures the
instruction “Use the BUI to access the Red Box Recorder” means do the following.

1. Double-click on the Internet Browser’s icon on the UIC’s desktop if the browser
application has not already been opened.
2. Type the Red Box Recorder’s IP address into the browser’s address box and press Enter.

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1. GETTING STARTED WITH A RED BOX RECORDER

This section will show you how to log in, change your password and carry out a basic
search for calls to replay. It also explains what the Recorder Status screen tells you.
1.1. How to Log In

To be a Red Box Recorder system user you must first have been assigned a user
name and password by an existing user with the relevant user management
permissions.

Figure 1 - Red Box Recorder Login Screen

1. Enter your Red Box Recorder user name and password (remember passwords are
case sensitive).
2. Click on the screen’s login button to log on to the Red Box Recorder system.
Note
(cid:1) The login screen is re-displayed if your Login fails. Contact your system
administrator if you are unable to log in successfully.
© Red Box Recorders 2008
1.2. How to Change Your Password

If this is the first time you have logged in as a new user, it is recommended that you
change your password. Similarly, if you think that someone knows your password,
you should change it immediately.

Click on User Settings / Change Password - the Change Password screen appears

Figure 2 Change Password Screen

1. Enter your current password (remember it is a case sensitive field)
2. Enter your chosen new password (up to 10 alphanumeric characters, no spaces).
3. Enter your new password again in the Confirm Password field.
4. Click OK
The screen reverts to the Change Password screen and ‘user password has been
updated’ confirms the password change.

Note:

If you do not enter your existing password correctly, or you do not duplicate
the new password correctly, you will get an error message explaining the
problem. Re-enter the relevant password(s) and try again. If you are still
unsuccessful, contact your recorder administrator for assistance.

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1.3. Carrying out a Basic Search
The default call search defined on a Red Box Recorder is the Basic Search. This
search offers you the option of specifying a date and time period within which you
want to search for calls. The Basic Search can be started by selecting Search &
Replay / Search. The following screen is displayed:

Figure 3 Basic Search Screen
Using the date and time picker, specify a period of time within which you want to
search for calls. Dates are selected simply by clicking on the calendar date; time can
be specified by highlighting the existing times and over typing. Remember to use a
colon (:) as the time separator i.e. 12:05:05.

Note that the search screen tells you the earliest date and time that the recorder has
available in the callstore for searching. It is possible to select to replay calls from a
removable archive that has been loaded for replay by selecting Search & Replay /
Select Search and using the What to Search? pulldown menu.

Note:

If your user permissions limit which calls you are allowed to replay then other criteria
may appear on the Search page – you cannot change these. If you cannot find the
calls you need to then contact your Recording System Administrator who should be
able to help.

Once you have specified your date and time range, click OK

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