RCA: Facilities Maintenance (Residential Construction Academy)

539 Pages·2010·14.05 MB·English

by  Kevin Standiford

Residential Construction
Academy
This page intentionally left blank
Residential Construction
Academy
Second Edition
Kevin Standiford
Australia • Brazil • Japan • Korea • Mexico • Singapore • Spain • United Kingdom • United States
Residential Construction Academy, © 2010 Delmar, Cengage Learning
Facilities Maintenance, Second Edition
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Kevin Standiford
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Printed in the United States of America
1 2 3 4 5 6 7 13 12 11 10
Brief Contents
Chapter 1 Customer Service Skills . . . . . . . . . . 1
Chapter 2 Methods of Organizing, Trouble-
shooting, and Problem Solving . . . 13
Chapter 3 Applied Safety Rules. . . . . . . . . . . 25
Chapter 4 Fasteners, Tools, and Equipment . . 49
Chapter 5 Practical Electrical Theory . . . . . . . 81
Chapter 6 Electrical Facilities Maintenance . . 99
Chapter 7 Carpentry . . . . . . . . . . . . . . . . . . 145
Chapter 8 Surface Treatments . . . . . . . . . . . 235
Chapter 9 Plumbing . . . . . . . . . . . . . . . . . . 281
Chapter 10 Heating, Ventilation, and
Air-Conditioning Systems . . . . . . 317
Chapter 11 Appliance Repair and Replacement .349
Chapter 12 Trash Compactors . . . . . . . . . . . . 377
Chapter 13 Elevators . . . . . . . . . . . . . . . . . . 383
Chapter 14 Pest Prevention . . . . . . . . . . . . . 391
Chapter 15 Landscaping and Groundskeeping 403
Chapter 16 Basic Math for Facilities
Maintenance Technicians . . . . . . . 431
Chapter 17 Blueprint Reading for Facility
Maintenance Technicians . . . . . . . 457
v
Table of Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii
Chapter 1 Customer Service Skills . . . . . . . . . . 1
Objectives . . . . . . . . . . . . . . . . . . . . . . . . .1
Introduction . . . . . . . . . . . . . . . . . . . . . . .1
An Excellent Customer Service Attitude . . . . .2
Confi dence . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Competence . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Appreciation . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Empathy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Honesty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Responsiveness . . . . . . . . . . . . . . . . . . . . . . . . . .6
Patience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Open-mindedness . . . . . . . . . . . . . . . . . . . . . . . .6
Courtesy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Tone of Voice . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Avoid the Words “I Can’t” . . . . . . . . . . . . . .8
Review Questions . . . . . . . . . . . . . . . . . . . .9
Customer Service Job Sheet #1 . . . . . . . . . .11
Chapter 2 Methods of Organizing,
Troubleshooting, and
Problem Solving . . . . . . . . . . . . . . 13
Objectives . . . . . . . . . . . . . . . . . . . . . . . .13
Introduction . . . . . . . . . . . . . . . . . . . . . .13
Establish Priority of Work Tasks . . . . . . . . .13
Assign Tasks . . . . . . . . . . . . . . . . . . . . . .14
Carry Out Work Order Systems . . . . . . . . . . .15
The Troubleshooting Process . . . . . . . . . . . .15
Gathering Information . . . . . . . . . . . . . . . . . . . .16
Verifying the Issue . . . . . . . . . . . . . . . . . . . . . .16
Looking for Quick Fixes . . . . . . . . . . . . . . . . . . .16
Performing the Appropriate Diagnostics . . . . . . . .16
Using Additional Resources to Research the Issue. .17
Escalating the Issue . . . . . . . . . . . . . . . . . . . . .17
Complete the Repair Process . . . . . . . . . . . . . . . .17
vi
Table of Contents vii
Solving a Technical Problem . . . . . . . . . . . .17
Review Questions . . . . . . . . . . . . . . . . . . .21
Assigning a Task Job Sheet #1 . . . . . . . . . .23
Chapter 3 Applied Safety Rules. . . . . . . . . . . 25
Objectives . . . . . . . . . . . . . . . . . . . . . . . .25
Introduction . . . . . . . . . . . . . . . . . . . . . .26
Purpose of OSHA . . . . . . . . . . . . . . . . . . . .26
Basic Fall Protection Safety Procedures . . . . .26
Developing a Fall Protection Work Plan . . . .27
First Aid . . . . . . . . . . . . . . . . . . . . . . . . .28
Bleeding . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Asphyxiation . . . . . . . . . . . . . . . . . . . . . . . . . .28
Exposure . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Environmental Protection Agency (EPA)
and Department of Transportation
(DOT) Hazardous Materials Safety
Procedures . . . . . . . . . . . . . . . . . . . . . .29
Safety Procedures . . . . . . . . . . . . . . . . . . . . . . .29
Electrical Safety Procedures . . . . . . . . . . . . . . . .29
General Safety Precautions . . . . . . . . . . . . . . . . .30
Safety and Maintenance Procedures for Power
Tools and Cords . . . . . . . . . . . . . . . . . . . . . .30
Ladder Safety and Maintenance Procedures . . . . . .30
Appropriate Personal Protective Equipment . . . . . .33
Safe Methods for Lifting and Moving
Materials and Equipment to Prevent
Personal Injury and Property Damage . . . .36
Procedures to Prevent and Respond to
Fires and Other Hazards . . . . . . . . . . . . .37
Class A Fires . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Class B Fires . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Class C Fires . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Class D Fires . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Prevent a Fire from Starting in Your
Home . . . . . . . . . . . . . . . . . . . . . . . . .38
Procedure to Prevent Uncontrolled
Chemical Reactions . . . . . . . . . . . . . . . .38
Review Questions . . . . . . . . . . . . . . . . . . .40
Applied Safety Rules Job Sheet #1 . . . . . . . .41
Applied Safety Rules Job Sheet #2 . . . . . . . .43
Applied Safety Rules Job Sheet #3 . . . . . . . .45
Applied Safety Rules Job Sheet #4 . . . . . . . .47
viii RESIDENTIAL CONSTRUCTION ACADEMY FACILITIES MAINTENANCE
Chapter 4 Fasteners, Tools, and Equipment . . 49
Objectives . . . . . . . . . . . . . . . . . . . . . . . .49
Introduction . . . . . . . . . . . . . . . . . . . . . .49
Fasteners . . . . . . . . . . . . . . . . . . . . . . . . .50
Nails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Nuts and Bolts . . . . . . . . . . . . . . . . . . . . . . . . .51
Adhesives . . . . . . . . . . . . . . . . . . . . . . . .52
Contact Cements . . . . . . . . . . . . . . . . . . . . . . . .53
Caulks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Solvents . . . . . . . . . . . . . . . . . . . . . . . . .54
Hand Tools . . . . . . . . . . . . . . . . . . . . . . . .55
Measuring, Marking, Leveling, and Layout Tools . .55
Boring and Cutting Tools . . . . . . . . . . . . . . . . . .58
Hammers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Screwdrivers . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Pliers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Wrenches . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Portable Power Tools . . . . . . . . . . . . . . . . .64
Power Saws . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Drills and Drivers . . . . . . . . . . . . . . . . . . . . . . .65
Planes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Routers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Sanders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Stationary Tools . . . . . . . . . . . . . . . . . . . .69
Review Questions . . . . . . . . . . . . . . . . . . .73
Tools and Equipment Job Sheet #1 . . . . . . . .75
Tools and Equipment Job Sheet #2 . . . . . . . .77
Tools and Equipment Job Sheet #3 . . . . . . . .79
Chapter 5 Practical Electrical Theory . . . . . . . 81
Objectives . . . . . . . . . . . . . . . . . . . . . . . .81
Introduction . . . . . . . . . . . . . . . . . . . . . .82
Basic Electrical Theory . . . . . . . . . . . . . . . .82
Structure of Matter . . . . . . . . . . . . . . . . . .82
The Law of Charges . . . . . . . . . . . . . . . . . .85
The Law of Centrifugal Force . . . . . . . . . . . .85
Conductors . . . . . . . . . . . . . . . . . . . . . . . .86
Insulators . . . . . . . . . . . . . . . . . . . . . . . .86
Quantity Measurement for Electrons . . . . . .87
Direct Current. . . . . . . . . . . . . . . . . . . . . .88
Alternating Current . . . . . . . . . . . . . . . . . .88
Electrical Units of Measurement . . . . . . . . .88
The Electrical Circuit . . . . . . . . . . . . . . . . .89
Table of Contents ix
Calculate Electrical Load Using Ohm’s Law . .89
Characteristics of Circuits . . . . . . . . . . . . . .91
Electrical Power . . . . . . . . . . . . . . . . . . . .93
Wire Sizes and Load Carry Capacity . . . . . . .93
Emergency Circuits . . . . . . . . . . . . . . . . . .94
Emergency Backup Electrical Power
Systems . . . . . . . . . . . . . . . . . . . . . . . .95
Review Questions . . . . . . . . . . . . . . . . . . .96
Practical Electrical Theory Job Sheet #1 . . . .97
Chapter 6 Electrical Facilities Maintenance . . 99
Objectives . . . . . . . . . . . . . . . . . . . . . . . .99
Introduction . . . . . . . . . . . . . . . . . . . . .100
Practical Electrical Theory . . . . . . . . . . . .100
AC vs. DC . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Safety, Tools, and Test Equipment . . . . . . .102
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Working Space around Electrical Equipment . . . .103
Tools and Test Equipment . . . . . . . . . . . . .103
Electrical Conductors . . . . . . . . . . . . . . . .104
Wire Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . .105
NM Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Electrical Devices, Fixtures, and
Equipment . . . . . . . . . . . . . . . . . . . . .107
Boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Feeder Circuits . . . . . . . . . . . . . . . . . . . . . . . .109
Surface Metal Raceways . . . . . . . . . . . . . . . . . .109
Multioutlet Assemblies . . . . . . . . . . . . . . . . . . .109
Floor Outlets . . . . . . . . . . . . . . . . . . . . . . . . .110
Panelboards . . . . . . . . . . . . . . . . . . . . . . . . . .110
Circuit Protection Devices . . . . . . . . . . . . .110
Fuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . . .112
Emergency Backup Systems . . . . . . . . . . . . . . .112
Electrical Switches and Receptacles . . . . . .112
Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Receptacles . . . . . . . . . . . . . . . . . . . . . . . . . .114
Fixtures . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Electrical Maintenance Procedures . . . . . . .117
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . .117
Perform Tests . . . . . . . . . . . . . . . . . . . . .118
Test Smoke Alarms and Fire Alarms . . . . . . . . . .118
Test GFCI Receptacles . . . . . . . . . . . . . . . . . . . .119
Test Medical Alert Systems . . . . . . . . . . . . . . . .119