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About Quality Service Management: Presented by The Group 4 Abdullah, Cuevas, Mejia, Mendoza, Peña
This document provides an overview of quality service management principles presented by Group 4. It discusses the importance of internal customer focus, synergism through diversity and empowerment, and human resource process development. The key topics covered include defining internal customers, the impact of internal customers on external customers, and 4 ways to improve the internal customer experience through service standards, employee training, performance management, and process improvement teams.
Detailed Information
| Author: | ['MARK ANGELO PARAISO'] |
|---|---|
| Publication Year: | 2021 |
| Pages: | 45 |
| Language: | English |
| Format: | |
| Price: | FREE |
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