Psychic_Switchboard_Tarot Manual

41 Pages·2005·3.56 MB·English

s w i t c h b o a r d l t d
TAROT MANUAL
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a A) TAROT READER GUIDELINES a
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r CONTENTS r
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t A) TAROT READER GUIDELINES t
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s 1) How to become a self-employed Tarot Reader Page 4 s

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i 2) The job Page 5 i
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y 3) Earnings Page 6 y
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P 4) How to access the system Page 8 P
5) Working Hours Page 8
6) How the customers will access the system? Page 9
7) Can a customer call me again? Page 9
8) How to conduct the call? Page 10
9) Checking your statistics Page 11
WELCOME TO
10) A few more words… Page 11
11) Important guidelines, rules, and information Page 12 THE TAROT LIVE READER
12) Conduct and discipline Page 13
SERVICE OFFERED BY
B) TAROT READING PSYCHIC SWITCHBOARD LTD!
1) Introduction Page 15
2) Tarot History Page 17
Thank you for your interest in becoming a Self-employed Tarot Reader.
3) Spreads Page 17
Psychic Switchboard Ltd. is an established telecommunications company
4) How to perform a good reading Page 20 and a service provider of high quality telecommunication services.
5) Tips Page 22
6) FAQ Page 22 This guide has two purposes:
• Explain how you can work as a self-employed Tarot Reader.
7) Cards Meaning Page 25
• Teach you to become a Tarot Reader.
a. Major Arcanas Page 25
b. Minor Arcanas Page 48
Have a good reading and don’t hesitate to contact us if you have
further questions.
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a 1) How to become a self-employed Tarot Reader 2) The job a
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t Read carefully the Tarot Readers Guidelines to fully understand what the job Psychic Switchboard Ltd operates 24 hours a day 7 days a week and t
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ar involves. To join our team of self-employed Tarot Readers you must return we aim to ensure all our peak hours are fully covered by experienced ar
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the following documents fully completed: Tarot Readers.
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The aim of this is ultimately to offer a valued and quality service to callers,
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lt • The information sheet with self-employed contractors encouraged to have as many conversations lt

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• Independent Self-Employed Contractor Contract as possible. Good Readers are able to build up their own group of regular
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o (Psychic Switchboard Ltd copy) callers, thereby increasing their business and earning potential. o
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c Once we have received this information, we will send you the Rider Waite The basic requirements for Readers are: c
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w Tarot Pack (if you requested one). You will then be contacted to confirm all w
s • Have a genuine interest in Tarot s
your details over the phone and to schedule a Tarot test reading.
c • Be friendly and empathic c
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c • Good intuition c
y IMPORTANT: Please note that you are not employed by y
s • Be self-confident s
P Psychic Switchboard Ltd. You are a self-employed contractor working P
• Good verbal communication skills
independently for yourself. You are responsible for your own Tax and
• Must be over 18 years old
National Insurance payments. You are paid
• Regular availability
gross earnings and you must register as a
• Flexibility
Self-employed person with the Inland
• Willing to earn money with our service!
Revenue and the Contributions Agency
and ensure that all statutory obligations
Different callers will have different questions. It is important that the
are fulfiled.
caller is given the appropriate reading according to what they represent
to the Reader.
You will be asked to sign your contract
before commencement of your
Different types of readings:
position confirming that you fully
Love & Relationships: Everyone worries about love. Shall I leave my
understand this
partner? Is he/she the right one? Will we have children? Etc.
fact. Various tax
relief measures Money and career: Will I get a promotion? Is this the right career for me?
are available Will my situation improve? Etc.
depending upon General: This will be more on the characteristics of the caller, where is
your circumstances he/she in his/her life? Worry too much? Etc.
and it may be
possible for you to You will learn how to inspire answers to these questions in the second
get reductions on your part of this manual.
electricity, water or gas,
as you will be working
from home.
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a 3) Earnings Bonus Scheme a
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Monthly bonuses will be rewarded to the best performers of the months…
t Rates and Payments t
o These bonuses are based on two criteria that will help you build and o
ar Psychic Switchboard Ltd reserves the maximise your business if you stay aware of them. ar
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right to increase/decrease these rates
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at any given time with 1-week
d • PIN Bonus d
lt notification given to all readers. lt
You will quickly understand that returning customers are really
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ar important as they permit you to build a good reputation and frequent ar
o You are paid per minute spent in one o
call backs… You might have some of your customers calling you
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to one conversations with customers as follows:
h more than twice a month! That is why it is important to perform a good h
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it reading and give out your PIN number. it
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You will be paid each week on Friday. We operate an automated
s We will reward the top two readers who have the most return s
c invoice and payment system. Please note that you will receive the payment business on a monthly basis, which is having someone dialling your PIN c
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h if it is over £10, otherwise you will receive it at the next payment date. h
c number in our menu and chatting with you for a minimum of 3 minutes. c
y If payday falls on a Bank Holiday then you will be paid at the nearest y
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P possible date. You will not be paid for any length of time that you are P
First performer on the PIN Bonus criteria will receive: £30
logged on to the system waiting for a call. You will only be paid for the
Second performer on the PIN Bonus will receive: £20
length of time you are talking to a caller.
• Call duration
Between 6pm and 6am (in pence per minute - ppm): A long call means you kept your caller interested enough to stay
talking to you and we want to reward this on a monthly basis.
Total 121 Duration Week days Weekends and
The reader who performs the most
Bank Holidays
conversations, of at least 20 minutes,
Less than 10 minutes 19.00 ppm 21.00 ppm will receive a bonus of £50.
Between 10 and 15 minutes 20.00 ppm 22.00 ppm
Between 15 and 20 minutes 21.00 ppm 23.00 ppm
More than 20 minutes 23.00 ppm 25.00 ppm
Between 6am and 6pm (in pence per minute - ppm):
Total 121 Duration Week days Weekends and
Bank Holidays
Less than 10 minutes 16.50 ppm 17.50 ppm
Between 10 and 15 minutes 17.50 ppm 18.50 ppm
Between 15 and 20 minutes 18.50 ppm 19.50 ppm
More than 20 minutes 20.50 ppm 21.50 ppm
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a 4) How to access the system 6) How the customers will access the system? a
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t Once you have passed your Tarot Reading Test, you will be given a User The caller will dial one of our premium rate numbers or the free credit card t
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ar ID and a PIN Number that will let you access the system. telephone number. ar
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To log into the system: On the premium numbers, they will listen to a short message that states that
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lt • Call 0845 222 1313 (local call charge). the caller must be over 18, the rate of the call and that they must lt
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have permission from the person who pays the bill. They will then enter the
r • ...And follow the menu options. r
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o Main Menu. o
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h To be able to log in you will need to record your personal introduction. h
c From the Main Menu, the caller will either be able to connect to the first c
it Here are some examples: it
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available reader, listen to available readers on line, check to see if a
s Hello, I am Michelle; I am an experienced Tarot reader. If you need to know s
c specific reader is on line (thanks to the PIN number), listen to our texts c
i about Love, I am the right person to talk to so press the star key now. i
h services or listen to their horoscope of the day. They will select the option h
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y If you are concerned about Love or Career, I will inspire you, my name is they want from this menu. y
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Sonia, press star now.
Worried about Money, Love or Health? I am Paul and I can talk to you about
7) Can a customer call me again?
your problems, so press the star key.
You will be given a personal PIN number of 4 digits. This number will let
Note: Please try to avoid as much as possible the words: counsel, advice,
you build a network of customers who will call again and again.
advise, predict, future, etc. and use instead words such as inspire, input,
talk about, listen to, etc.
Do give your PIN at the end of the call if you can. This way your
customer can always select you when he/she rings the line. Maybe you
Once logged on, you might also receive a text message on your mobile
would like to give this PIN number at the beginning of the call as well…
phone asking you to call back our 08000 750 150 free phone number. This
is to be transferred to a customer who bought a reading by Credit Card.
THIS IS HOW YOU CAN MAXIMISE YOUR BUSINESS
You will have also a personal and unique nickname.
You can use your own first name if you want. If your name is already in use
5) Working Hours
by another reader you will have to register a new one.
As you are self-employed you can work as little or as often as you wish. As
an example, working 20 hours per week you can earn up to £300 per week. NOTE: When the caller chooses no specific reader, the reader who
has been waiting the longest for a call will be the one chosen to answer
We operate 24 hours per day, 7 days per week and it is often hard to the call.
predict when our busiest periods will be.
The more flexible you are and the more often you log on the better the
opportunity you will have to develop a higher gross earnings. The more
often you log on the better opportunity you will have for your regular
callers wanting to reach you, therefore maximising your business.
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a 8) How to conduct the call? 9) Checking your statistics a
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t It is very important for you to keep the caller interested, as this will affect You will be able to check your stats and performance on a daily basis via t
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ar your earnings. Once you have the customer online, and before conducting the Internet or the telephone. You will log on to the Psychic Switchboard Ltd. ar
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the reading, follow these steps: website and it will give you your log in time, your log out time, the amount
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of revenue you have generated, the number of minutes worked and the
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lt 1) Greetings (Good morning, etc.) number of calls taken. You will be able to contact Psychic Switchboard Ltd. lt

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via e-mail with any queries you may have. Psychic Switchboard Ltd. will
r 2) Introduce yourself by giving your nickname (and PIN number r
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o if you wish) also be able to post any update messages on this website for your o
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information. In the FAQ section, you can enter your query and it will be
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c 3) Ask for the customer’s name answered and saved. The terms and conditions will also be on this website. c
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w 4) Ask for the customer’s date of birth (ICSTIS* requirement): it will help w
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c you to determine if the customer is under 18 and in that case you will 10) A few more words… c
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h terminate the call; it can also give you also an idea on the caller’s h
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y concerns according to his/her age. Don’t expect to be an expert straight away. You will need a lot of practice y
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P before being able to be an expert Tarot Reader. P
5) Ask if he/she has gained permission from the phone bill payer to call
this number (ICSTIS* requirement). If the caller did not, you will have to
Before giving you your PIN number (and therefore be ready to take calls)
terminate the call.
you will have to perform a reading to a representative of Psychic
6) Ask if it is the first time he/she is having a Tarot reading: it will give you
Switchboard Ltd. Don’t worry too much about it. Read the second part of
an idea of the caller intention. If it is the first time, it will be really just
the manual in details (you don’t have to wait for this in order to send your
to try out, or he/she can be to testing our service or he/she can be a
contract).
person that will not trust what you say, etc.
7) Ask if the customer has a particular concern or question to ask: people Please note that £5 will be deducted from your first payment as a
can call about Love, Relationships, Career, Money, Health, etc. participation to the Tarot Deck if you requested one. We will send you the
Or simply want a general reading about their life. Tarot Pack once the contract is received.
8) Then you can start the reading and shuffling the cards (see explanation
The key word here is Practice Practice Practice!!!! Use friends and family to
of this part in details in the second part of this manual)
become more proficient.
* ICSTIS is the Independent Committee for the Supervision of Standards of Telephone
As with anything in life you need to gain experience. It takes time to learn
Information Services. Complete regulations available at www.icstis.org.uk
a new task and time to find out how you can perform at your best.
If you have any questions, do not hesitate to send it via the
website or by telephone on 0845 222 1515.
WARNING:
Please do read the entire part B before trying to
perform a reading to yourself!
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a 11) Important Guidelines, Rules and information 12) Conduct and discipline a
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t 1) It is crucial that you deal with all calls correctly by following the The following will result in your contract being terminated: t
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ar guidelines outlined. 1) Giving out company access codes or system information to on callers. ar
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| 2) It is not a good idea to read or eat while you are on line. This will 2) Any abusive behaviour towards callers, other readers or any member |
d distract you and you will not be able to give all your attention to d
of staff at Psychic Switchboard Ltd.
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l your caller. l
d 3) Giving out any of your own personal details such as address, phone d
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a 3) Never, never give out any personal information about yourself or a
number etc.
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b anyone else who is a contractor for the line. Should a caller wish to b
h 4) Giving callers other numbers or competitors’ numbers to call. h
c complain then direct them to the helpdesk number 0870 442 4202. c
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wi 4) Before you log on prepare yourself. Relax, get yourself in the mood and 5) Knowingly taking part or instigating conversations that involve people wi
s under the age of 18. s
make yourself comfortable. You will be providing a service to customers
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hi and therefore you should always be at your best. 6) Entering conversations discussing anything illegal. hi
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sy 5) Should a caller under the age of 18 come on the line you must 7) Under-performance or under-achieving after initial period. sy
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disconnect the call. Tarot reading to underage callers is not permitted. 8) Anyone found in breach of any of the guidelines/regulations from
6) Should a caller start to get abusive then you must stay patient and calm this manual.
and try to direct the conversation in a different way. If this is not 9) Complaints received from callers (depending on the severity).
working then suggest to the caller that you are about to hang up and
10)Unacceptable level of log on times.
do so.
7) No personal contact is allowed with members of the public. This is for
You are not permitted to have CALL WAITING OR BT 1571 service while
your own safety. This includes leaving any personal details (such as
you are logged on.
address, telephone numbers, etc.) in your introduction. Should this
happen the introduction will be removed immediately.
If you have any issue with a caller, you can get his phone number by
8) In order to protect Readers and the company, please do not give out the dialling 1471 after you hung up with this caller. Then call someone from
office address. Please refer members of the public to the helpdesk our team to give us the reason for the problem and his/her phone number.
number 0870 442 4202.
9) All Readers are invited to contribute with ideas and suggestions at All calls are recorded and are reviewed on a regular basis to
all times. monitor performance and behaviour towards callers.
10)All calls must be answered within 4 rings.
11)You must arrange the payment of your own Tax and National Insurance.
12)You will be able to receive other personal calls while you are logged
on but in order for you to earn your full potential you should ask them
to call back later. Advise family and friends that you will be logged on
at certain times.
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a Useful contact details B) TAROT READING a
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www.psychicswitchboard.com
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lt Log in phone number* lt

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0845 222 1313
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Customer helpdesk number*
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c 0870 442 4202 c
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c Readers helpdesk number* c
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h 0845 222 1515 h
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P Helpdesk opening hours P
24 hours a day, 7 days a week
In order to receive a prompt response it is advisable that you e-mail 1) Introduction
all your queries via the main website page.
This can be accessed via the main website by clicking on ‘Contacts’ Congratulations, you are about to become a Tarot Reader. Now, you need
to learn more about Tarot and how to perform a reading thanks to the Rider
Waite Tarot deck.
Company address: Psychic Switchboard Ltd. A standard Tarot deck is made of 78 cards divided into 22 major arcanas
167-173 Wandsworth High Street, (these are the heart of the deck because they are more powerful), and 56
London minor arcanas.
SW18 4JB
Your Querent (from now on we will talk about the Customer or Caller in
Fax number: 0870 345 1111 terms of Querent) will ask a question and you will help him in meditating
on his/her life thanks to the Tarot cards.
The Tarot opens your intuitive sense. Its pictures stimulate your gut feeling.
* 0845 at Local Call Rate and 0870 at National Call Rate The symbolism used gives us the meaning.
IMPORTANT: Never portray to a Querent that you are about to tell
them their future. If a Querent is hinting at whether Tarot Reading is true
or not, just explain that you believe it allows us to meditate on life and
see what might happen if no actions are taken!
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a MAJOR ARCANAS The court cards have different personalities: a
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ot The Major Arcanas represent “The Fool’s Journey” which is a metaphor • King (Masculine): he represents authority and control. ot
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a for the journey through life. Each Major Arcana is a step in this journey. It can be an actual man. a
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This whole journey can be divided into four major steps:
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• Queen (Feminine): she wants enjoyment more than result. It can be an
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lt • Cards 0 to V: they show the Querent as a “beginner” who has not yet actual woman. lt

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r been shaped by more mature societal forces. • Knight (Immature teenager): eager, sincere, and unbalanced. r
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o • Cards VI to XI: this is where the Querent learns to apply the knowledge • Page (Playful child): pleasure, spontaneity, and open doors. o
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h acquired to new challenges. h
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w • Cards XII to XVI: The process of wrestling with our inner demons and of You now have the basic knowledge of how a Tarot Deck is structured and w
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beginning a process of regeneration and deeper learning. what each sort of card represents.
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h • Cards XVII to XXI: Group achievement, consciousness and h
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y advanced life. y
s 2) Tarot History s
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MINOR ARCANAS The origin of the Tarot is actually a mystery. It was used in Italy in the
fifteenth century as a popular game but this is the furthest we have been
The minor arcanas are divided into four suits (four elements): able to go back in time.
• Wands (Fire): a suit of creativity, action, enthusiasm, Later, in the eighteenth century, the images on the cards started to be
and confidence. considered powerful and a link was made between them and Egyptian
Mysteries, Hermetic philosophy, the Kabbalah, alchemy and other mystical
• Cups (Water): a suit of emotions, relationships and systems.
spiritual experiences.
In the twentieth century the Tarot was incorporated into the practices of
• Swords (Air): a suit of intellect, thought and reason, several secret societies.
which are a valuable asset but can lead us astray.
3) Spreads
• Pentacles (Earth): a suit of practicality, security and
The most common spread is called the “Celtic Cross” (see page 18).
material concerns. Associated with Nature, and
This is the most complete spread as it contains all the information you need
physical experiences.
to answer any questions, using 10 cards.
Each minor arcana is structured from Ace to 10 and with court cards (Page,
That is why we will use this spread for our Tarot Reading.
Knight, Queen, King). Here again they have a different meaning. The Aces
introduce the theme of the suit that comes to its achievement in the 10.
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a Conscious CELTIC CROSS INTERPRETATION a
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To interpret the Celtic Cross you can use the following approach:

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a 1) Examine the cards in pair: a
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| o • Cards 1 & 2: to find out the central dynamic. |
d 1 uati • Cards 3 & 5: to find out what is going on in the conscious/ d
d lt 4 2 6 9 e sit unconscious. d lt
ar at • Cards 4 & 6: to see how events and people are flowing through ar
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b Past Future me your Querent’s life. b
ch m 2) Examine then the Staff (Cards 7 to 10) part: ch
wit 3 8 e I • Cards 7 & 8: to see the relationship between the Querent and wit
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s si his/her environment. s
ic Unconscious Out • Card 10: the projected outcome and what you feel about it. ic
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y 7 3) Review all the cards leading to the outcome y
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• Compare the projected outcome (Card 10) to the alternative
outcome (Card 5).
• How the near future (Card 6) contributes to the projected
Celtic Cross Spread outcome (Card 10).
• Does Card 9 tell you something we need to know?
This spread is shared in two parts:
When examining cards together, by pairs or more, try to ask yourself the
following questions:
The Circle/Cross part (Cards 1 to 6):
• The Card 1 and 2 represent the heart of the matter, meaning what is • Do the cards seem to belong together?
the most important thing to you. And what turns around (Cards 3 to 6) • Do the cards feel as if they don’t combine well? (opposite meaning)
represents your life. • Do they contain similar symbols?
• The horizontal line (Cards 4, 1-2, 6) represents the time moving from
the past (left) to the future (right). Once you have done all this, you have to create a story.
• The vertical line (5, 1-2, 3) is the awareness moving from your
With all this in mind you should have the pattern to memorise easily the fol-
unconscious on the bottom to your conscious mind on the top.
lowing keywords for the position of each cards:
The Staff part (Cards 7 to 10): these four cards comment on your life and
lie outside of the immediate situation.
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