Proceedings of the 1996 Academy of Marketing Science (AMS) Annual Conference

334 Pages·2015·70.83 MB·English

by  Elizabeth J. Wilson

Developments in Marketing Science:
Proceedings of the Academy of Marketing Science
Elizabeth J. Wilson
Editors
Joseph F. Hair, Jr.
Proceedings of the 1996
Academy of Marketing
Science (AMS) Annual
Conference
Proceedings of the 1996 Academy of Marketing Science
(AMS) Annual Conference
Developments in Marketing Science: Proceedings
of the Academy of Marketing Science
More information about this series at http://www.springer.com/series/13409
Elizabeth J. Wilson and Joseph F. Hair, Jr. Editors
Susan Sartwell Proceedings Coordinator
Proceedings of the 1996 Academy
of Marketing Science (AMS)
Annual Conference
Phoenix, Arizona
May 29 - June 1, 1996
Editors
Elizabeth J. Wilson Joseph F. Hair, Jr.
Department of Marketing Department of Marketing
Louisiana State University College Louisiana State University College
of Business Administration of Business Administration
Baton Rouge, LA, USA Baton Rouge, LA, USA
ReprintfromOriginaledition
Developments in Marketing Science, Volume XIX edited by Elizabeth J. Wilson and Joseph F. Hair, Jr.
Copyright © Academy of Marketing Science 1996
All rights reserved.

ISBN 978-3-319-13143-6 ISBN 978-3-319-13144-3 (eBook)
DOI 10.1007/978-3-319-13144-3
Springer Cham Heidelberg New York Dordrecht London

Library of Congress Control Number: 2014956745

© The Academy of Marketing Science 2015
This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material
is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting,
reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval,
electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter
developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis
or material supplied specifically for the purpose of being entered and executed on a computer system, for
exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under
the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must
always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright
Clearance Center. Violations are liable to prosecution under the respective Copyright Law.
The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not
imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and
regulations and therefore free for general use.
While the advice and information in this book are believed to be true and accurate at the date of publication, neither
the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may
be made. The publisher makes no warranty, express or implied, with respect to the material contained herein.

Printed on acid-free paper

Springer is part of Springer Science+Business Media (www.springer.com)
ACADEMY OF MARKETING SCIENCE
Officers, 1994-1996
President Vice President for Membership, International
Naresh K. Malhotra Bodo Schlegelmilch
Georgia Institute of Technology American Graduate School of International Mgt.
President-Elect Vice President for Academic Affairs
Joseph F. Hair, Jr. Robert P. Leone
Louisiana State University The Ohio State University
Executive Vice President/Director Vice President for Publicity and Public Relations
Harold W. Berkman Patricia J. Daugherty
The University of Miami The University of Georgia
Vice-President for Programs Vice President for Finance and Treasurer
Kathleen Krentler C. P. Rao
San Diego State University Old Dominion University
Vice President for Publications Secretary
Robert W. Woodruff Roger Gomes
University of Tennessee Clemson University
Vice President for Membership, USA Chair, Board of Governors
Jill Attaway Robert A. Peterson
Illinois State University University of Texas
Vice President for Membership, Canada Immediate Past President
Tansu Barker James Lumpkin
Brock University University of Southwestern Louisiana
Board of Governors
Lyn S. Amine Michael Levy
Saint Louis University University of Miami
Sharon E. Beatty Robert Luke
University of Alabama Southwest Missouri State University
Michael R. Czinkota Jagdish N. Sheth
Georgetown University Emory University
William R. Darden M. Joe Sirgy
Louisiana State University Virginia Tech
Adel EI-Ansary Rebecca M. J. Yates
University of North Florida University of Dayton
David L. Kurtz
University of Arkansas
1996
Conference Program Chairs
Thomas N. Ingram Ajay Menon
Colorado State University Colorado State University
Conference Track Chairs
Consumer Behavior and Consumer Marketing Catherine A. Cole
University of Iowa
International Marketing T. Bettina Cornwell
The University of Memphis
Marketing Education Brett A. Boyle
DePaul University
Marketing Management and Strategic Planning David R. lambert
Suffolk University
Personal Selling and Sales Management James S. Boles
Georgia State University
Ethics and Social Responsibility Charles H. Schwepker, Jr.
Central Missouri State University
Business-to-Business Marketing Scott Kelley
University of Kentucky
Services Marketing K. Douglas Hoffman
University of North Carolina, Wilmington
Research Methodology Jagdip Singh
Case Western Reserve University
Retailing Kenneth C. Gehrt
University of Arizona
Promotion Management Victoria Bush
University of Mississippi
Product and Price Management Kenneth B. Kahn
Georgia Institute of Technology
Relationship Marketing, Channels, and logistics lou E. Pelton
University of North Texas
Macromarketing and Public Policy Kathleen Kelly
Colorado State University
Other Committee Members
Proceedings Editors Elizabeth J. Wilson & Joseph F. Hair, Jr.
Louisiana State University
Doctoral Dissertation Competition Robert P. Leone
Sponsored by Alpha Kappa Psi & The Ohio State University
Mary Kay Cosmetics
Jane K. Fenyo Student Paper Competition Michael Williams
Illinois State University
Placement Services Gina L. Miller
University of North Carolina, Asheville
Director of Exhibitor Relations Troy A. Festervand
Middle Tennessee State University
Local Arrangements Joseph A. Bellizzi
Arizona State University, West Campus
Acknowledgments
The officers and Fellows of the Academy of Marketing Science express appreciation to the
co-sponsoring universities which provided support for the 1996 Annual Conference and for these
Proceedings.
University of Miami
Louisiana State University
Foreword
This 19th volume of Developments in Marketing Science contains articles and abstracts of
presentations made at the 1996 Annual Conference of the Academy of Marketing Science, held
May 29 - June 1, 1996, at the Hyatt Regency Hotel, Phoenix, Arizona.
Thanks are due to many people who helped produce this proceedings. Of course, there would be
no proceedings without the contributors; we thank each author that submitted either a manuscript or
abstract. Authors are to be commended for revising their papers according to reviewers comments and
according to our 5-page limit. This was no easy task for some, based on phone conversations we had!
Along with the authors, we thank the track chairs and reviewers who participated in judging competi
tive papers. Members of each group are identified on subsequent pages of this volume.
We thank Ms. Susan Sartwell, word processing specialist in the Marketing Department at Louisiana
State University, for her work in being an instrumental member of our "team." From the beginning of
the process, her knowledge, skill, and insight was a valuable resource. Susan worked to complete the
final formatting of each paper and, in many cases, prepared artwork for the contributors. Her diligent
and thorough work for the better part of two months made this Volume possible.
Dealing with the large volume of mail associated with compiling an AMS proceedings was made
easier with the assistance of the student workers in the LSU Marketing Department. We are grateful
for all their help. Finally, we thank the officers and governing board of the Academy of Marketing
Science for making the conference possible. We appreciate the support of the AMS staff at the
University of Miami for their assistance in producing this volume.
Elizabeth J. Wilson and Joseph F. Hair, Jr.
Co-Editors of Developments in Marketing Science, Volume 19
Department of Marketing
College of Business Administration
Louisiana State University
Baton Rouge, Louisiana 70803
Preface
The Academy of Marketing Science was founded in 1971, held its first Annual Conference in 1977,
and has grown and prospered ever since. The relevancy of the Academy's mission and activities to
our chosen target market of the marketing professorate has been a key factor in attracting the
discipline's best and brightest from all over the world.
The Revised Articles of Association of the Academy, approved by the Board of Governors in the
spring of 1984, and by the general membership in the fall of that year, define the mission of the
Academy as follows:
1. Provide leadership in exploring the normative boundaries of marketing, while simultaneously
seeking new ways of bringing theory and practice into practicable conjunction.
2. Further the science of marketing throughout the world by promoting the conduct of research and
the dissemination of research results.
3. Provide a forum for the study and improvement of marketing as an economic, ethical, and social
and political force and process.
4. Furnish, as appropriate and available, material and other resources for the solution of marketing
problems which confront particular firms and industries, on the one hand, and society at large on
the other.
5. Provide publishing media and facilities for Fellows of the Academy and reviewer assistance on
Fellows' scholarly activities.
6. Sponsor one or more annual conferences to enable the Fellows of the Academy to present
research results; to learn by listening to other presentations and through interaction with other
Fellows and guests; to avail themselves of the placement process; to conduct discussions with
book editors; and to exchange other relevant information.
7. Assist Fellows in the better utilization of their professional marketing talents through redirection,
reassignment, and relocation.
8. Provide educator Fellows with insights and such resources as may be available to aid them in the
development of improved teaching methods, materials, devices, and directions.
9. Seek means for establishing student scholarships and professional university chairs in the field of
marketing.
10. Offer Fellow of the Academy status to business and institutional executives and organizations.
11. Modify the Academy's purpose and direction as the influence of time and appropriate constructive
forces may dictate.