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Problem Driven Management: Achieving Improvement in Operations Through Knowledge Management PDF

402 Pages·2005·2.547 MB·English
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by Beatriz Muñoz-Seca, Josep Riverola| 2005| 402 pages| 2.547| English

About Problem Driven Management: Achieving Improvement in Operations Through Knowledge Management

Improving service and profits should be the constant aim of the operation side of any company. This book uncovers the role of knowledge and problem solving as the cornerstones of the improvement process. It presents the logic of the situation and shows practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.

Detailed Information

Author:Beatriz Muñoz-Seca, Josep Riverola
Publication Year:2005
ISBN:9780230504509
Pages:402
Language:English
File Size:2.547
Format:PDF
Price:FREE
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