Pride in our Accomplishments 2010-11:Layout 1.qxd

78 Pages·2011·1.42 MB·English

Table of Contents
Message from the President and CEO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Portfolio: Regional Long Term Care,
Community Support Services,
Portfolio: President and CEO
Rehabilitation, Continuing and
Decision Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Palliative Care
Legal Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Centre for Nursing Studies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Portfolio: Cancer Care and Chief Community Supports Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Home and Community Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Nursing Officer
Infection Prevention & Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Allied Health Professional Practice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Long Term Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Cancer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Rehabilitation, Continuing, and Palliative Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Pharmacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Nursing Professional Practice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Portfolio: Regional Children and
Women’s, Mental Health and Ethics
Portfolio: Regional Acute Care
Children’s and Women’s Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Ambulatory Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Child Care Services/Intervention Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Cardiac/Critical Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Child, Youth & Family Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Clinical Efficiency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Medical Officer of Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Emergency/Paramedicine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Health Promotion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Medicine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Mental Health and Addictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Perioperative . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Pastoral Care and Ethics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Surgical Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Public Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Portfolio: Medical Services and Portfolio: Strategic Communications
Diagnostics Access and Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Diagnostic Imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Employee Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Information Management and Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Strategic Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Laboratory Medicine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Health Information Services and Informatics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Medical Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Portfolio: Quality, Patient Safety, and
Portfolio: Corporate Services Planning
All Hazards Emergency Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Cameron Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Budgeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Planning & Management Engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Environmental Services and Patient Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Quality & Risk Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Financial Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Food & Environmental Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Infrastructure Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Materiels and Biomedical Equipment Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Medical Device Reprocessing Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Portfolio:Human Resources
Human Resources Client Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Human Resources Employee and Labour Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Human Resources Program and Policy Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Occupational Health Safety and Rehabilitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
www.easternhealth.ca
Message from the President and Ceo
I
am pleased to present Pride in Our Accomplishments 2010-11,a document that allows Accomplishments do not simply happen. They are the result of the hard work and dedication of
Eastern Health to showcase the many outstanding achievements of this past year. This our employees, physicians, volunteers, and members of the Board of Trustees. It becomes even
publication is closely linked to the organization’s Annual Performance Report that is more obvious as one reads through this document, that our greatest asset is our people: the
provided to the provincial government, in which we report on the progress of Eastern Health’s individuals and teams that make up Eastern Health.
Strategic Plan. Pride in Our Accomplishments, however, gives us the opportunity to provide more
details on each department’s activities throughout the year, as directors present highlights from Eastern Health believes in continuous quality improvement as we strive to provide the best
their respective programs to recognize work and share successes within their areas. possible service to our clients. We are committed to fostering a culture of safety in our
organization and to not only learn from, but also to be leaders in best practice.
Several substantial accomplishments in 2010-11 deserve special recognition. Eastern Health has
made significant progress towards implementing the recommendations of the Commission of I share the sense of pride that is evident throughout this document. Individuals and groups have
Inquiry (COI) on Hormone Receptor Testing and many of the resulting initiatives will greatly earned the right to be recognized. Congratulations on your accomplishments!
improve patient safety in cancer care throughout the region and the province.
Sincerely,
The organization received a three-year accreditation with report from Accreditation Canada, with
a 91% compliance rate to national accreditation standards. Eastern Health also achieved National
Quality Institute Healthy Workplace Level I designation and is working towards achieving
certification at the next level in what is known as a progressive excellence program for a healthy Vickie Kaminski
workplace. President and CEO
Last fall, many communities in the Eastern Health region were severely impacted by Hurricane
Igor. We are proud of the outstanding efforts of Eastern Health employees to help those in need.
Their efforts truly demonstrate their commitment to the health and well-being of their
communities. There are many more accomplishments listed in this document and all are a
testament to our employees’ strong commitment to Eastern Health’s values of respect, integrity,
fairness, connectedness and excellence.
1
April 1, 2010 – March 31, 2011
Portfolio:
President and CEO
I
am certainly proud of
all of you!
—President & CEO, Vickie Kaminski
2
Decision Support
• In April 2010 the Decision Support department was created to Director
meet the demands for performance measurement information
Sharon Lehr
including scorecards and reports. Clinical, technical and financial
experience has combined to better support decision making. Managers
• On March 1, 2011, the Cognos 8.4 upgrade was rolled out, paving
Gerard Gibbons
the way for enhanced reporting. Along with this upgrade came a
Joy Thompson
fresh new face of Cognos. The layout now reflects the Management
Clarissa Watson-Smith
Accountability Framework and provide users with access to more
Winston Legge
user-friendly data including reports, cubes, and supportive links
Jackie Trenchard
according to their area of responsibility.
3
April 1, 2010 – March 31, 2011
Legal Services
Director • In p artnership with the various union groups, there was • Legal review and input was provided in the development of
scheduling and hearing of fifteen (15) arbitrations – seven (7) numerous priority policies including privacy policies developed in
Donna Strong
were won; three (3) were lost; two (2) were settled, and we are support of the Personal Health Information Act.
Managers awaiting awards on three (3). • Legal review, input and attendance was provided for over twenty-
• Legal review and input was provided in the development and five (25) ethic consults along with participation in three (3) Ethics
Miriam Sheppard
completion of nineteen (19) Affiliation or Student Placement Education Day seminars.
Jay Neville
Scott Worsfold Agreements, including revisions to the agreement templates • Numerous presentations outlining legal issues were provided in
pertaining to seventeen (17) different institutions or entities. the areas of: Human Resources (including Pre-Retirement
• In consultation with Infrastructure Support/Materiels Planning), Home Support, Risk Management, and Mental Health
Management there was revision to all tender and RFP documents and Addictions.
and a tightening up of the letting of Contracts (following awarding
of tenders).
• Legal review and input was provided in the development and
completion of ninety-nine (99) goods and services contracts
including numerous professional service contracts and the Service
Transfer of Employment, Assets and Equipment for Biomedical
Engineering from MUN to Eastern Health as well as numerous
Information Sharing Agreements.
4
in our
Pride Accomplishments
Portfolio:
Cancer Care and Chief Nursing Officer
T
here are a large number of
outstanding people here.
Sheila Crawford and Susan
(Suzy) Power are two wonderful
examples of individuals who always
take patient care above and beyond
what is expected.
—Dr. Johnathan Greenland, Radiation Oncologist
5
Allied Health Professional Practice
Director • Regional initiatives in professional practice included completion of therapists from 4 health authorities; 100 social workers
peer/self reviews and documentation audits, completion of participated in a workshop about Social Work and the Law;
Janet Squires
departmental policies and many discipline-specific policies and piloting the Mentoring for Leadership Tool Kit and organizing a
Managers the development of discipline-specific standardized electronic Leadership conference for 140 allied health staff.
assessment forms and referral processes as part of the Meditech • Professional Practice Consultants supported clinical innovations
Joy Barker
Consolidation process. including:
Mary Manojlovich
Cathy Hoyles • Allied Health Professional Practice held a recognition ceremony in • Establishment of a chronic ventilated resident care unit at
St. John’s and four rural sites to celebrate the work of 281 student
Bev Cater Hoyles-Escasoni (respiratory therapy)
preceptors and 26 professional accomplishments.
Linda Birckhead-Hurley • Expansion of the Total Joint Assessment Clinic
Rick Seward • Marilyn Lundrigan, AHPP administrative assistant, won the
• Pilot project expanding OT and PT services in
Joan Davis-Whelan Administrative Professional of the Year Award, from the East Coast
Rheumatology clinics
Patti Erving Admins Chapter of the International Association of Administrative
Chris Murphy Professionals. • Waitlist management for PT outpatient services
Sean Pardy • Community partnerships were formed between Audiology and the • Increasing cochlear implants from 8 to 13 through
Canadian Hard of Hearing Association to develop a DVD on hearing innovative budget solutions in Audiology
loss in seniors. Occupational Therapy and the Newfoundland and
• Pilot program providing OT to improve inclusion of children
Labrador Housing Corporation worked together to improve
in day care centers
collaboration on home modifications. HRLE and Social Work
• Single documentation format for swallowing assessments
“When we live by our values, we provided summer employment to 6 social work students.
throughout Eastern Health (SLP)
create opportunities to promote
• The planning of the Psychology Internship Program is underway
strong and healthy work
for implementation September 2012.
environments in our organization
• Significant professional development opportunities included
and as a direct outcome, we
extensive participation in national professional association
maximize Eastern Health’s abilities
conferences for Respiratory Therapy, Physiotherapy, Therapeutic
to provide quality patient care and
Recreation and Speech Language Pathology; a workshop
community health services.”
Assessment of Motor and Process Skills for 34 occupational
—Rick Seward
6
in our
Pride Accomplishments