Preventing Burnout and Building Engagement in the Healthcare Workplace

171 Pages·2023·2.628 MB·English

by  Jonathon R.B. Halbesleben

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Preventing
Burnout
and
Building
Engagement
Healthcare
in the
Workplace
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For permission, please contact Copyright Clearance Center at www.copyright.com.
ACHE Management Series Editorial Board
Kris M. Drake, FACHE, Chair
Ingham Community Health Centers
Jorge Amaro, FACHE
A3i, Inc
Roddex G. Barlow, FACHE
The Hospitals of Providence Memorial Campus
Tyler A. Bauer
NorthShore University HealthSystem
Jeffrey T. Hodges, MBA, RT, FACHE
Reston Hospital Center-HCA Virginia
Shanna Johnson, FACHE
Henry Ford West Bloomfield Hospital
Sylvia E. Lozano, FACHE
Inland Empire Health Plan
Faith Needleman, MSN, RN
Mitali Paul, FACHE
Houston Methodist Specialty Physicians Group
Christopher L. Queen, FACHE
GE Healthcare Imaging
Michael Reid, FACHE
Eastern Maine Medical Center
Lisa A. White, FACHE
Navy Medicine Professional Development Center
Nichole C. Wilson, DPT, MBA, FACHE
Indiana University Health
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Preventing
Burnout
and
Building
Engagement
Healthcare
in the
Workplace
SECOND EDITION
JONATHON HALBESLEBEN
ACHE Management Series
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The statements and opinions contained in this book are strictly those of the author and
do not represent the official positions of the American College of Healthcare Executives or the
Foundation of the American College of Healthcare Executives.
Copyright © 2023 by the Foundation of the American College of Healthcare Executives.
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For Jenn, Alex, Liesl, and Oliver—
my unconditional sources of social support
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Contents
Acknowledgments ix
Introduction: The Role of the Healthcare Leader
in Addressing Stress and Burnout and Building
Employee Engagement xi
Chapter 1 Making the Case for Addressing Stress and Burnout
and Pursuing Engagement in
Healthcare Organizations 1
Chapter 2 Defining the Problem of Stress and Burnout
in Healthcare Organizations 17
Chapter 3 Building Employee Engagement 39
Chapter 4 Measuring Stress, Burnout, and Engagement 57
Chapter 5 The BRIDGES Program: Reducing Stress
and Burnout in Healthcare Professionals 69
Chapter 6 Sustaining Your Momentum: Going from
Burned Out to Engaged 93
Appendix A: Resources for Dealing with Stress and Burnout 113
Appendix B: BRIDGES Resources 119
References 123
Index 141
About the Author 149
vii
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Acknowledgments
Projects such as this one may end up single-authored, but
certainly require a significant, unseen group effort to produce. I have
many people to thank for assisting me in this endeavor.
My wonderful wife, Jenn, and our children, Alex, Liesl, and
Oliver, have had an extraordinarily supportive role in my ability to
write and update this book.
My research collaborators over the years have inspired many of
the ideas presented in this book. I particularly thank Tony Wheeler
(Widener University), Marilyn Whitman (University of Alabama),
Mike Buckley (University of Oklahoma), Samantha Paustian-
Underdahl (Florida State University), Matt Bowler (Oklahoma
State University), Doug Wakefield (University of Missouri), Bon-
nie Wakefield (University of Missouri), Cheryl Rathert (St. Louis
University), and Mike Mumford (University of Oklahoma).
Jennette McClain, Molly Lowe, Joe Pixler, and the staff at Health
Administration Press helped to make this a far better book than I
could have ever produced alone. Their tireless behind-the-scenes
work to produce such high-quality work is admirable.
I especially want to thank the thousands of healthcare profession-
als who informed this book. I appreciate their candor in sharing their
experiences. While the milieu regarding stress has shifted toward
accepting that stress is inevitable in healthcare, it still requires a great
deal of courage to share and relive the stress in one’s life.
Finally, I want to thank you. Because you are reading this book,
you recognize that stress and burnout are having an impact on those
ix
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