PMP Project Management Professional All-in-One Exam Guide

2022·17.07 MB·English

by  Joseph Phillips

Cover Page: i
About the Author Page: i
Title Page Page: iii
Copyright Page Page: iv
Dedication Page: v
Contents at a Glance Page: vii
Contents Page: ix
Acknowledgments Page: xxiii
Introduction Page: xxv
PMP Exam Objectives Map Page: xxv
Part I: Project Management Foundation Page: 1
Chapter 1: Preparing for the Exam Page: 3
All About the PMP Exam Page: 4
Money and Your Exam Page: 10
Passing the Exam Page: 12
Creating Your Study Strategy Page: 12
What Your Exam Is Based On Page: 14
What Is a Project? Page: 17
Temping a Project Page: 18
Defining a Project’s Uniqueness Page: 18
Changing the Organization Page: 19
Creating Business Value Page: 19
Progressively Elaborating a Project Page: 19
Why Do Projects? Page: 20
Creating Project Management Business Documents Page: 21
What Is Project Management? Page: 23
Back to the PMBOK Guide Page: 24
Being a Project Expert Page: 26
Using the Project Management Body of Knowledge Page: 26
Working with Your Application Area Page: 27
Examining the Project Management Context Page: 27
Opening Your Portfolio Page: 27
Working with Programs Page: 28
Working with Subprojects Page: 28
Working with Project Management Offices Page: 29
Considering Projects and Operations Page: 29
Identifying the Project Life Cycle Page: 29
Examining a Project Life Cycle Page: 30
Comparing Project Life Cycles and Product Life Cycles Page: 33
Working with Project Management Processes Page: 33
Exploring the Project Management Processes Page: 34
Examining the Process Group Interactions Page: 35
Choosing the Appropriate Processes Page: 36
Working with Process Groups Page: 36
Gathering Project Management Data and Information Page: 37
Gathering Work Performance Data Page: 37
Creating Work Performance Information Page: 37
Communicating Through Work Performance Reports Page: 38
Chapter Summary Page: 38
Questions Page: 39
Answers Page: 43
Chapter 2: Managing a Project in Different Environments Page: 47
Exploring Agile Project Management Page: 47
Embracing the Agile Manifesto Page: 48
Comparing Predictive and Agile Projects Page: 50
Identifying Different Agile Approaches Page: 51
Working with Enterprise Environmental Factors Page: 58
Working with Internal Enterprise Environmental Factors Page: 58
Considering External Enterprise Environmental Factors Page: 59
Leveraging Organizational Process Assets Page: 60
Adhering to Processes, Policies, and Procedures Page: 61
Leveraging Organizational Knowledge Repositories Page: 62
Working Within an Organizational System Page: 63
Working in a System Page: 63
Operating Within a Governance Framework Page: 63
Identifying the Organizational Influences Page: 64
Completing Projects in Different Organizational Structures Page: 65
Recognizing Organizational Structures Page: 66
Managing Project Teams Page: 70
Working with a PMO Page: 71
Chapter Summary Page: 71
Case Study Page: 72
Managing Projects from Start to Completion Page: 73
Examining the Project Deliverables Page: 73
Examining the Project Phases Page: 74
Controlling Project Changes Page: 76
Questions Page: 77
Answers Page: 81
Chapter 3: Working as a Project Manager Page: 85
Exploring the Project Manager Role Page: 85
Defining the Agile Project Manager Page: 86
Leading the Project Team Page: 87
Communicating Project Information Page: 88
Negotiating Project Terms and Conditions Page: 89
Active Problem-Solving Page: 90
Identifying the Project Manager Influence Page: 90
Influencing the Project Page: 92
Influencing the Organization Page: 93
Considering Social, Economic, and Environmental Project Influences Page: 94
Considering International Influences Page: 95
Considering Cultural and Industry Influences Page: 95
Building Project Management Skills Page: 95
Enhancing Skills and Competencies Page: 96
Introducing the PMI Talent Triangle Page: 97
Managing Politics in Projects Page: 99
Serving as a Leader and Manager Page: 100
Learning Leadership Styles Page: 101
Creating a Leadership Persona Page: 101
Performing Project Integration Page: 102
Integrating Processes Page: 103
Building Your Cognitive-Level Integration Page: 103
Examining Context-Level Integration Page: 104
Chapter Summary Page: 104
Questions Page: 106
Answers Page: 110
Part II: Project Management Professional Knowledge Areas Page: 115
Chapter 4: Managing Project Integration Page: 117
Developing the Project Charter Page: 118
Preparing to Create the Project Charter Page: 120
Choosing a Project to Charter Page: 123
Knowing the Project Management Methodology Page: 127
Creating the Charter—Finally Page: 128
Creating the Assumptions Log Page: 130
Developing the Project Management Plan Page: 130
Creating the Project Management Plan Page: 131
Hosting the Project Kickoff Meeting Page: 134
Directing and Managing the Project Work Page: 134
Creating the Project Deliverables Page: 136
Creating an Issue Log Page: 136
Responding to Project Conditions Page: 137
Managing Project Knowledge Page: 137
Preparing to Manage Knowledge Page: 138
Reviewing Knowledge Management Tools and Techniques Page: 139
Reviewing the Results of Knowledge Management Page: 140
Monitoring and Controlling the Project Work Page: 141
Monitoring the Project Page: 141
Analyzing Project Data Page: 142
Creating a Work Performance Report Page: 143
Managing Integrated Change Control Page: 143
Reacting to Change Page: 144
Using the Project Management Information System Page: 146
Closing the Project or Phase Page: 147
Documenting the Closing Page: 148
Creating the Final Project Report Page: 150
Chapter Summary Page: 150
Questions Page: 152
Answers Page: 157
Chapter 5: Managing Project Scope Page: 161
Planning the Project Scope Management Page: 162
Creating the Project Scope Management Plan Page: 163
Creating the Requirements Management Plan Page: 165
Collecting the Project Requirements Page: 165
Working with Project Stakeholders Page: 166
Examining the Outputs of Requirement Collection Page: 170
Defining Project and Product Scopes Page: 170
Creating the Project Scope Statement Page: 172
Using Product Analysis Page: 173
Using Alternatives Generation Page: 174
Using Stakeholder Analysis Page: 175
Examining the Project Scope Statement Page: 175
Planning a Sprint Page: 176
Creating the Work Breakdown Structure Page: 178
Using a WBS Template Page: 179
Decomposing the Deliverables Page: 179
Creating the WBS Dictionary Page: 180
Validating the Project Scope Page: 181
Preparing for Project Inspection Page: 181
Inspecting the Project Work Page: 182
Controlling the Project Scope Page: 183
Using a Change Control System Page: 184
Planning for Project Scope Changes Page: 185
Approving a Change Page: 186
Chapter Summary Page: 187
Questions Page: 187
Answers Page: 192
Chapter 6: Managing Project Schedule Page: 195
Planning Schedule Management Page: 196
Creating the Schedule Management Plan Page: 196
Examining the Schedule Management Plan Page: 197
Utilizing an On-Demand Scheduling Approach Page: 198
Defining the Project Activities Page: 198
Making the Activity List Page: 199
Examining the Activity List Page: 203
Documenting the Activity Attributes Page: 203
Building the Milestone List Page: 204
Creating the Product Roadmap Page: 204
Updating the Work Breakdown Structure Page: 205
Sequencing the Project Activities Page: 205
Considering the Inputs to Activity Sequencing Page: 205
Creating Network Diagrams Page: 206
Using the Precedence Diagramming Method Page: 206
Utilizing Network Templates Page: 208
Determining the Activity Dependencies Page: 208
Considering Leads and Lags Page: 209
Estimating Activity Durations Page: 210
Considering the Activity Duration Estimate Inputs Page: 210
Using Analogous Estimating Page: 212
Applying Parametric Estimates Page: 213
Creating a Three-Point Estimate Page: 213
Estimating from the Bottom Up Page: 214
Factoring in Reserve Time Page: 215
Evaluating the Estimates Page: 216
Predicting Duration in Agile Projects Page: 216
Developing the Project Schedule Page: 217
Applying Mathematical Analysis Page: 217
Calculating Float in a PND Page: 218
Encountering Scheduling on the PMP Exam Page: 221
Applying Schedule Compression Page: 221
Using a Project Simulation Page: 223
Using Resource-Leveling Heuristics Page: 223
Using Project Management Software Page: 224
Relying on a Project Coding Structure Page: 224
Considering the Outputs of Schedule Development Page: 224
Reviewing the Schedule Baseline Page: 225
Examining the Project Schedule Page: 225
Utilizing the Schedule Management Plan Page: 226
Updating the Resource Requirements Page: 227
Controlling the Project Schedule Page: 227
Managing the Inputs to Schedule Control Page: 227
Applying Schedule Control Page: 228
Measuring Project Performance Page: 228
Examining the Schedule Variance Page: 228
Creating Burndown and Burnup Chart Page: 228
Updating the Project Schedule Page: 230
Applying Corrective Action Page: 230
Chapter Summary Page: 230
Questions Page: 232
Answers Page: 237
Chapter 7: Managing Project Costs Page: 241
Planning for Project Cost Management Page: 242
Preparing the Cost Management Plan Page: 242
Examining the Project Cost Management Plan Page: 244
Preparing for Adaptive Cost Management Page: 244
Determining Project Costs Page: 245
Estimating the Project Costs Page: 246
Creating the Cost Estimate Page: 250
Examining the Cost Estimate Page: 255
Budgeting the Project Page: 256
Creating the Project Budget Page: 257
Examining the Project Budget Page: 258
Controlling Project Costs Page: 261
Managing the Project Costs Page: 262
Controlling Changes to Project Costs Page: 263
Using Earned Value Management Page: 264
Learning the Fundamentals Page: 264
Finding the Project Variances Page: 265
Finding the Indexes Page: 266
Predicting the Project’s Future Page: 268
The Five EVM Formula Rules Page: 272
Chapter Summary Page: 273
Questions Page: 274
Answers Page: 278
Chapter 8: Managing Project Quality Page: 283
Planning for Quality Page: 285
Using Quality Planning Tools Page: 288
Creating the Quality Management Plan Page: 291
Establishing Quality Metrics Page: 292
Updating the Project Management Plan and Documents Page: 292
Managing Quality in the Project Page: 292
Preparing to Manage Quality Page: 293
Managing Quality Within a Project Page: 293
Completing a Quality Audit Page: 295
Designing for X Page: 295
Implementing Problem-Solving Techniques Page: 295
Reviewing the Results of Managing Quality Page: 296
Controlling Quality in a Project Page: 296
Preparing to Control Quality Page: 297
Relying on the Seven Basic Quality Tools Page: 298
Inspecting Results Page: 298
Testing Deliverables in Adaptive Projects Page: 299
Creating a Flowchart Page: 299
Creating a Control Chart Page: 300
Creating a Pareto Diagram Page: 302
Creating a Histogram Page: 302
Creating a Run Chart Page: 302
Creating a Scatter Diagram Page: 302
Completing a Statistical Sampling Page: 303
Revisiting Flowcharting Page: 303
Applying Trend Analysis Page: 304
Examining Control Quality Process Results Page: 304
Chapter Summary Page: 305
Questions Page: 306
Answers Page: 311
Chapter 9: Managing Project Resources Page: 315
Planning for Resource Management Page: 316
Identifying Organizational Approach for Managing Resources Page: 317
Relying on Enterprise Environmental Factors Page: 318
Using the Organizational Process Assets Page: 320
Referencing the Project Management Plan Page: 321
Charting the Human Resources Page: 322
Networking Human Resources Page: 323
Identifying Roles and Responsibilities Page: 324
Creating a Project Organization Chart Page: 325
Creating a Team Charter Page: 325
Estimating the Activity Resources Page: 326
Using Expert Judgment Page: 326
Using Bottom-Up Estimating Page: 326
Relying on Analogous Estimating Page: 327
Utilizing Parametric Estimating Page: 327
Identifying Alternatives Page: 327
Relying on Published Estimating Data Page: 328
Building an Agile Project Team Page: 328
Examining the Activity Resource Estimates Page: 329
Acquiring the Project Team Page: 329
Examining the Staffing Pool Page: 330
Negotiating for Resources Page: 330
Working with Preassigned Staff Page: 331
Procuring Staff Page: 331
Managing a Virtual Team Page: 331
Utilizing a Multicriteria Decision Analysis Process Page: 332
Assembling the Project Team Page: 333
Creating Agile Team Workspaces Page: 333
Developing the Project Team Page: 334
Being a Servant Leader Page: 334
Preparing for Team Development Page: 334
Relying on Interpersonal Management Skills Page: 335
Creating Team-Building Activities Page: 336
Establishing Project Ground Rules Page: 337
Rewarding the Project Team Page: 337
Assessing the Project Team Page: 338
Managing the Project Team Page: 338
Preparing for Team Management Page: 339
Dealing with Team Disagreements Page: 340
Creating an Issue Log Page: 341
Examining the Outputs of Team Management Page: 342
Relating to Organizational Theories Page: 343
Maslow’s Hierarchy of Needs Page: 343
Herzberg’s Theory of Motivation Page: 343
McGregor’s Theory of X and Y Page: 344
Ouchi’s Theory Z Page: 345
Vroom’s Expectancy Theory Page: 345
McClelland’s Theory of Needs Page: 345
Controlling Resources Page: 346
Preparing to Control Resources Page: 346
Reviewing the Tools and Techniques to Control Resources Page: 347
Reviewing the Results of Controlling Resources Page: 348
Chapter Summary Page: 349
Questions Page: 350
Answers Page: 354
Chapter 10: Managing Project Communications Page: 359
Examining the Communications Foundation Page: 360
Communication Factors Page: 361
Understanding the Communications Model Page: 363
Planning for Communications Page: 364
Preparing for Communications Page: 364
Identifying Communication Requirements Page: 367
Exploring Communication Technologies Page: 368
Creating the Communications Management Plan Page: 370
Managing Project Communications Page: 371
Examining Communication Skills Page: 371
Examining Communication Factors and Technologies Page: 372
Distributing Information Page: 373
Creating Lessons Learned Page: 374
Examining the Results of Communications Management Page: 374
Monitoring Communications Page: 375
Examining the Tools for Monitoring Communications Page: 375
Reviewing Project Performance Page: 376
Analyzing Project Variances Page: 377
Examining the Results of Monitoring Communications Page: 377
Chapter Summary Page: 378
Questions Page: 379
Answers Page: 383
Chapter 11: Managing Project Risks Page: 387
Planning for Risk Management Page: 388
Preparing for Risk Management Planning Page: 390
Completing Risk Management Planning Page: 391
Creating the Risk Management Plan Page: 391
Identifying the Project Risks Page: 394
Finding Project Risks Page: 396
Creating a Risk Register Page: 399
Creating a Risk Report Page: 401
Using Qualitative Risk Analysis Page: 401
Preparing for Qualitative Analysis Page: 401
Completing Qualitative Analysis Page: 402
Applying Probability and Impact Page: 402
Creating a Probability-Impact Matrix Page: 403
Relying on Data Precision Page: 404
Building a Hierarchical Chart Page: 405
Assessing the Risk Score Page: 405
Examining the Results of Qualitative Risk Analysis Page: 406
Preparing for Quantitative Risk Analysis Page: 407
Interviewing Stakeholders and Experts Page: 408
Applying Sensitivity Analysis Page: 408
Finding the Expected Monetary Value Page: 409
Using a Decision Tree Page: 410
Using a Project Simulation Page: 411
Examining the Results of Quantitative Risk Analysis Page: 411
Planning for Risk Responses Page: 412
Preparing for Risk Responses Page: 412
Creating Risk Responses Page: 412
Managing the Positive Risk and Opportunities Page: 414
Accepting the Risks Page: 415
Updating the Risk Register Page: 415
Creating Contracts for Risk Response Page: 415
Justifying Risk Reduction Page: 416
Creating a Project Contingency Response Page: 416
Updating the Project Plan Page: 416
Implementing Risk Responses Page: 417
Preparing to Implement Risk Responses Page: 417
Reviewing the Tools and Techniques for Implementing Risk Responses Page: 417
Examining the Results of Implementing Risk Responses Page: 418
Monitoring Project Risks Page: 418
Preparing for Risk Monitoring and Control Page: 419
Monitoring and Controlling Risks Page: 419
Completing Risk Response Audits Page: 420
Analyzing Project Variances Page: 420
Measuring Technical Performance Page: 421
Monitoring Contingency Reserve Page: 421
Examining the Results of Risk Monitoring and Control Page: 421
Chapter Summary Page: 422
Questions Page: 423
Answers Page: 429
Chapter 12: Managing Project Procurement Page: 433
Planning for Procurement Page: 434
Considering Agile Agreements Page: 436
Determining the Contract Type Page: 438
Understanding Contract Types Page: 440
Using the Procurement Planning Tools Page: 441
Examining the Results of Procurement Planning Page: 443
Creating the Procurement Documents Page: 444
Creating Source Selection Criteria Page: 445
Conducting Procurements Page: 446
Hosting a Bidder Conference Page: 446
Advertising for Sellers Page: 447
Creating a Qualified Sellers List Page: 447
Selecting a Seller Page: 447
Examining Vendor Responses Page: 448
Choosing the Seller Page: 448
Examining the Results of Seller Selection Page: 449
Controlling Project Procurements Page: 451
Completing the Procurement Control Process Page: 451
Reviewing the Results of Procurement Control Page: 453
Performing Contract Closure Page: 454
Auditing the Procurement Process Page: 454
Negotiating Settlements Page: 454
Completing Contract Closure Page: 454
Chapter Summary Page: 455
Case Study: Litke Greenhouse and Nursery Procurement Processes Page: 455
Planning for Procurement Page: 456
Hosting a Bidder Conference Page: 457
Selecting a Vendor Page: 457
Questions Page: 458
Answers Page: 462
Chapter 13: Managing Project Stakeholders Page: 467
Identifying Project Stakeholders Page: 468
Preparing for Stakeholder Identification Page: 468
Launching Project Stakeholder Identification Page: 470
Performing Stakeholder Analysis Page: 471
Classifying Stakeholders Page: 471
Finalizing Stakeholder Identification Page: 473
Creating the Stakeholder Register Page: 473
Planning Stakeholder Management Page: 474
Preparing to Plan for Stakeholder Management Page: 475
Creating the Stakeholder Engagement Plan Page: 476
Examining the Stakeholder Engagement Plan Page: 477
Managing Stakeholder Engagement Page: 477
Preparing to Manage Stakeholder Engagement Page: 478
Managing Stakeholder Relationships Page: 480
Reviewing Stakeholder Engagement Results Page: 481
Monitoring Stakeholder Engagement Page: 482
Preparing to Monitor Stakeholder Engagement Page: 483
Components of Monitoring Stakeholder Engagement Page: 483
Reviewing the Outputs of Stakeholder Engagement Page: 484
Chapter Summary Page: 485
Questions Page: 486
Answers Page: 490
Part III: PMP Agile Exam Testing Areas Page: 495
Chapter 14: Leading an Agile Project Page: 497
Defining Agile Project Management Page: 497
Reviewing the Agile Manifesto Page: 498
Building the Agile Mindset Page: 499
Leading an Agile Project Page: 501
Exploring Agile Approaches Page: 502
Diving into Scrum Page: 503
Introducing Extreme Programming Page: 510
Working with Other Agile Approaches Page: 515
Chapter Summary Page: 521
Questions Page: 522
Answers Page: 528
Chapter 15: Engaging Agile Stakeholders Page: 533
Stakeholder Engagement in Agile Projects Page: 534
Incorporating Stakeholder Values Page: 535
Building Stakeholder Synergy Page: 537
Leading Stakeholder Conversations Page: 538
Planning for Effective Engagement Page: 540
Structuring Team Stakeholder Engagement Page: 541
Creating an Agile Charter Page: 542
Exploring the Project Team Page: 544
Creating a Team Space Page: 546
Coaching the Team Page: 546
Resolving Differences in an Agile Project Page: 547
Chapter Summary Page: 549
Questions Page: 550
Answers Page: 555
Chapter 16: Measuring Agile Project Performance Page: 561
Defining Agile Metrics Page: 562
Earned Value Management Page: 563
Return on Investment Page: 565
Measuring Agile Performance Page: 566
Reviews and Retrospective Page: 567
Understanding Velocity Page: 568
Lead Time and Cycle Time Page: 569
Charting Performance Page: 570
Burndown and Burnup Charts Page: 571
Release Burndown Page: 573
Using a Control Chart in Agile Projects Page: 573
Exploring Cumulative Flow Diagram Page: 575
Testing in Agile Projects Page: 576
Employing Acceptance Test–Driven Development Page: 576
Working with Behavior-Driven Development Page: 577
Exploratory Testing in Agile Page: 578
Chapter Summary Page: 579
Questions Page: 580
Answers Page: 585
Chapter 17: Managing Risks in Agile Projects Page: 589
Managing Risks and Issues Page: 590
Problem Detection and Resolution Page: 591
Completing Variance Analysis Page: 592
Working with the Risk-Adjusted Backlog Page: 594
Promoting Continuous Improvement Page: 595
Problem Solving in Agile Projects Page: 596
Solving Scrum Problems Page: 596
Solving XP Problems Page: 598
Solving Problems in Lean Projects Page: 599
Chapter Summary Page: 600
Questions Page: 601
Answers Page: 607
Part IV: PMP Exam Considerations Page: 613
Chapter 18: Understanding the Code of Ethics and Professional Conduct Page: 615
Learning the Code of Ethics Page: 616
Exploring the Code’s Vision and Purpose Page: 616
Participating in the Code Page: 617
Learning the Code Details Page: 617
Serving Responsibly as a Project Manager Page: 617
Defining Responsibility Page: 618
Aspiring to Responsibility Expectations Page: 618
Adhering to the Mandatory Standards of Responsibility Page: 618
Adhering to the Respect Value Page: 619
Aspiring to Respect Page: 619
Adhering to the Mandatory Values of Respect Page: 619
Being a Fair Project Manager Page: 620
Aspiring to Fairness Page: 620
Adhering to the Mandatory Standards on Fairness Page: 620
Being an Honest Project Manager Page: 621
Aspiring to Honesty Page: 621
Living the Honesty Requirements Page: 621
Chapter Summary Page: 622
Questions Page: 622
Answers Page: 627
Chapter 19: Passing the PMP Exam Page: 631
Tips to Pass the Exam Page: 631
Prepare Before the Exam Page: 631
Create Your Own Answer Key Page: 631
Testing Tips Page: 632
Answer Every Question—Once Page: 633
Use the Process of Elimination Page: 633
Everything You Must Know Page: 634
The 49 Project Management Processes Page: 634
Earned Value Management Formulas Page: 636
Quick Project Management Facts Page: 636
A Letter to You Page: 646
Part V: Appendixes and Glossary Page: 649
Appendix A: Project Management Documents Page: 651
Appendix B: About the Online Content Page: 663
System Requirements Page: 663
Your Total Seminars Training Hub Account Page: 663
Privacy Notice Page: 663
Single User License Terms and Conditions Page: 663
TotalTester Online Page: 665
Other Book Resources Page: 665
Video Training from the Author Page: 665
Downloadable Content Page: 665
Technical Support Page: 666
Glossary Page: 667
Index Page: 711