Planning, Installation, and Service Guide for Models 5xx

146 Pages·2011·9.06 MB·English

(cid:1)(cid:2)(cid:3)
IBM AnyPlace Kiosk 4838
Planning, Installation, and Service Guide
for Models 5xx, 7xx, and 9xx
GA27-4369-01

(cid:1)(cid:2)(cid:3)
IBM AnyPlace Kiosk 4838
Planning, Installation, and Service Guide
for Models 5xx, 7xx, and 9xx
GA27-4369-01
Note
Beforeusingthisinformationandtheproductitsupports,readtheinformationinIBMSafetyInformation—ReadThis
First,GA27-4004,andAppendixC,“Notices”.
November2008
ThiseditionappliestotheIBMAnyPlaceKiosk4838andtoallsubsequentreleasesandmodificationsuntil
otherwiseindicatedinneweditions.
RetailStoreSolutionsdocumentationisavailableontheIBMRetailStoreSolutionsWebsiteat:http://
www.ibm.com/solutions/retail/store/support/.
Aformforreader'scommentsisalsoprovidedatthebackofthispublication.Iftheformhasbeenremoved,
addressyourcommentsto:
IBMCorporation
RetailStoreSolutionsInformationDevelopment
DepartmentZBDA
POBox12195
ResearchTrianglePark,NorthCarolina27709USA
WhenyousendinformationtoIBM,yougrantIBManonexclusiverighttouseordistributewhateverinformation
yousupplyinanywayitbelievesappropriatewithoutincurringanyobligationtoyou.
©CopyrightIBMCorporation2007,2008.
USGovernmentUsersRestrictedRights–Use,duplicationordisclosurerestrictedbyGSAADPScheduleContract
withIBMCorp.
Contents
About this guide . . . . . . . . . . . v Attachingthewallmountplate. . . . . . . 29
Howthisguideisorganized . . . . . . . . . v Mountingtohollowwalls . . . . . . . . 30
Whoshouldreadthisguide . . . . . . . . . v Mountingtoaconcreteorbrickwall . . . . . 32
Relatedpublications. . . . . . . . . . . . v Fastenertypes . . . . . . . . . . . . 33
Websites . . . . . . . . . . . . . . . v
Accessibility . . . . . . . . . . . . . . vii Chapter 4. Removing and replacing
FRUs . . . . . . . . . . . . . . . 35
Summary of changes. . . . . . . . . ix ReviewingtheIBMAnyPlaceKioskassembly . . . 36
September2011 . . . . . . . . . . . . . ix Beforeyoubegin . . . . . . . . . . . 38
|| November2008 . . . . . . . . . . . . . ix Removingtherearcover . . . . . . . . . . 39
March2008 . . . . . . . . . . . . . . ix Removingthebacklightinvertercard. . . . . . 39
December2007 . . . . . . . . . . . . . ix Removingtheharddiskdriveassembly. . . . . 41
Removingtheharddiskdrivefanassembly . . . 42
Chapter 1. Introducing the IBM AnyPlace RemovingtheCPUfansinkassembly . . . . . 43
Kiosk. . . . . . . . . . . . . . . . 1 Removingtheprocessor . . . . . . . . . . 44
Removingthescannerandscannerwindow . . . 45
Modelsandfeatures. . . . . . . . . . . . 2
Removingthecablecovers . . . . . . . . . 47
Optionalfeatures. . . . . . . . . . . . . 4
LocatingandresettingtheCMOSjumper . . . . 48
Configurations. . . . . . . . . . . . . . 4
Removingthememorycard. . . . . . . . . 49
Mountingoptions. . . . . . . . . . . . . 5
Changingthebattery . . . . . . . . . . . 51
Diagnostics. . . . . . . . . . . . . . . 5
Removingtheflashdrive. . . . . . . . . . 51
Supportedoperatingsystems. . . . . . . . . 6
Removingthesystemboard. . . . . . . . . 53
Environmentalrequirements . . . . . . . . . 7
Replacingandprogrammingthesystemboard . 53
Powerusage . . . . . . . . . . . . . . 7
Removingthefrontcover/touchassembly . . . . 55
Callingforservice . . . . . . . . . . . . 7
Removingthespeakers . . . . . . . . . . 57
Removingthecontrolcard . . . . . . . . . 58
Chapter 2. Installing the IBM AnyPlace
Removingthecontrolbuttons . . . . . . . 58
Kiosk. . . . . . . . . . . . . . . . 9
RemovingtheLCD. . . . . . . . . . . . 59
Rearview . . . . . . . . . . . . . . . 10 Removingthetabletopmountcoversets . . . . 60
Connectors . . . . . . . . . . . . . . 11
Installationsteps. . . . . . . . . . . . . 12 Chapter 5. Diagnosing problems and
Openingthecablecovers. . . . . . . . . . 12
troubleshooting. . . . . . . . . . . 63
Retainingthecables . . . . . . . . . . . 13
ResearchingtheKnowledgebase . . . . . . . 63
Installingtheoptions . . . . . . . . . . . 14
Preliminarychecklist . . . . . . . . . . . 63
Installingthescanner . . . . . . . . . . 14
Usingthediagnosticprocessor . . . . . . . . 64
InstallingtheMSR . . . . . . . . . . . 15
UnderstandingthelightpathLEDs . . . . . 64
Installingtheflashdrive . . . . . . . . . 15
Usingthesystemeventlogviewer . . . . . 65
AttachingtheIBMAnyPlacePOSHub . . . . . 18
Troubleshootingotherhardwareconditions. . . . 67
Installingtheharddrive . . . . . . . . . . 20
UsingtheCMOSSetupUtility . . . . . . . . 68
Installingadditionalmemory . . . . . . . . 20
UsingtheMainwindow . . . . . . . . . 68
Mountinginstructions. . . . . . . . . . . 21
RestoringthedefaultCMOSsettings . . . . . 70
Tabletopmount . . . . . . . . . . . . 21
ClearingtheCMOSsettings . . . . . . . . 70
Wallmount . . . . . . . . . . . . . 23
CMOSrecovery . . . . . . . . . . . . 70
Poweringon . . . . . . . . . . . . . . 23
Real-timeclockandCMOS . . . . . . . . 70
Installingthecontrolbuttoncover. . . . . . 24
ConfiguringtheCOM(communication)ports . . 70
Additionalsecurity(accessdoorscrews). . . . . 25
UsingtheIBMdiagnosticsforPOSsystemsand
peripheralspackage . . . . . . . . . . . 71
Chapter 3. Mounting the IBM AnyPlace
Supportedmemorykeys . . . . . . . . . 72
Kiosk to the wall . . . . . . . . . . 27 || UpdatingtheflashBIOS . . . . . . . . . 72
Mountingthewallmountplate. . . . . . . . 27 Cleaningthetouchscreen . . . . . . . . . 74
Wallmountingrequirements. . . . . . . . 27
Selectingthelocation . . . . . . . . . . 28 Appendix A. Field-replaceable units . . 75
Determiningthemountingheightofwallmount
Assembly1:IBMAnyPlaceKiosk4838 . . . . . 76
plate. . . . . . . . . . . . . . . . 28
Powercords . . . . . . . . . . . . . . 79
Wallmountplatemountingoptions . . . . . 29
©CopyrightIBMCorp.2007,2008 iii
Appendix B. Product dimensions . . . 81 ForTaiwan: . . . . . . . . . . . . . 96
Productandperipheralsummary . . . . . . . 81 FortheEuropeanUnion: . . . . . . . . . 97
15-inchmodels . . . . . . . . . . . . . 83 ForCalifornia: . . . . . . . . . . . . 97
17-inchmodels . . . . . . . . . . . . . 85 Flatpaneldisplays . . . . . . . . . . . . 98
19-inchmodels . . . . . . . . . . . . . 87 Monitorsandworkstations . . . . . . . . . 98
Trademarks . . . . . . . . . . . . . . 98
Appendix C. Notices . . . . . . . . . 89
Appendix D. Safety information . . . . 99
Electronicemissionnotices . . . . . . . . . 91
FederalCommunicationsCommissionstatement 91
EuropeanUnionEMCDirectiveconformance Appendix E. Kiosk notices. . . . . . 105
statement . . . . . . . . . . . . . . 91 AnyPlaceKioskClass2lasernotices . . . . . 105
IndustryCanadaClassAEmissionCompliance Class2lasernotices . . . . . . . . . . 105
statement . . . . . . . . . . . . . . 92 RegulatorynoticeforAR5BXB72IBM802.11n
Avisdeconformitéauxnormesd'Industrie wirelessLANminiPCI-Expressadapter . . . . 107
Canada. . . . . . . . . . . . . . . 92 USA–FederalCommunicationsCommission
Germany . . . . . . . . . . . . . . 92 (FCC) . . . . . . . . . . . . . . . 107
AustraliaandNewZealand . . . . . . . . 92 Thailand802.11bgwireless-Allowed
ChineseClassAwarningstatement . . . . . 93 frequenciesandoutputpower. . . . . . . 108
JapaneseElectricalApplianceandMaterialSafety Canada–IndustryCanada(IC)LowPower
Lawstatement . . . . . . . . . . . . 93 License-ExemptRadioCommunicationDevices
Japanesepowerlineharmonicscompliance (RSS-210). . . . . . . . . . . . . . 109
statement . . . . . . . . . . . . . . 93 Europe–EUdeclarationofconformityforIBM
JapaneseVCCICouncilClassAstatement . . . 93 11a/b/g/nwirelessLANminiPCIeadapter–
JapanElectronicsandInformationTechnology AR5BXB72 . . . . . . . . . . . . . 110
IndustriesAssociation(JEITA)statement. . . . 93
Koreancommunicationsstatement. . . . . . 93 Glossary . . . . . . . . . . . . . 119
TaiwaneseClassAwarningstatement . . . . 94
Taiwancontactinformation . . . . . . . . . 94
Index . . . . . . . . . . . . . . . 127
Cableferriterequirement. . . . . . . . . . 94
Electrostaticdischarge. . . . . . . . . . . 94
Part number index . . . . . . . . . 129
Productrecyclinganddisposal . . . . . . . . 95
Batteryreturnprogram . . . . . . . . . . 96
iv IBMAnyPlaceKiosk4838
About this guide
This guide provides information on installing and servicing the IBM® Windows.
Note: Throughout this document, the term IBM 4838 refers to the IBMAnyPlace
Kiosk Models 5xx, 7xx, and 9xx.
How this guide is organized
This guide is organized as follows:
v Chapter1, “Introducing the IBMAnyPlace Kiosk” describes the features and
available options for the 4838.
v Chapter2, “Installing the IBMAnyPlace Kiosk,” on page 9 describes the
installation instructions.
v Chapter3, “Mounting the IBMAnyPlace Kiosk to the wall” describes the
procedures for mounting the 4838 to the wall.
v Chapter4, “Removing and replacing FRUs” provides the removal and
replacement procedures for the field-replaceable parts.
v Chapter5, “Diagnosing problems and troubleshooting” describes steps for
diagnosing minor problems.
v AppendixA, “Field-replaceable units” describes the available FRU part numbers.
v AppendixB, “Product dimensions” provides precise product size information for
all models and features.
v AppendixC, “Notices” provides legal, emission, and country-specific
information.
v AppendixD, “Safety information” provides safety information for all common
languages.
Who should read this guide
Personnel responsible for installing, maintaining, and using the IBMAnyPlace
Kiosk should read this guide. Some chapters provide information that is intended
for trained, technical personnel.
Related publications
The following IBM publications, drivers, and service diskette information are
available from the IBM Retail Store Solutions Web site at: www.ibm.com/
solutions/retail/store/support/.
v IBM AnyPlace Kiosk Models 5xx, 7xx, and 9xx Operating System Installation Guide,
GA27-4371
v IBM AnyPlace POS Hub Planning, Installation and Service Guide, GA27-4370
v IBM Safety Information – Read This First, GA27-4004
Web sites
For the latest troubleshooting guidance and symptom-fix tip information, go to the
IBM Knowledgebase support Web site at: www2.clearlake.ibm.com/store/support/
html/knowledgebase.html.
©CopyrightIBMCorp.2007,2008 v
This site contains additional information that is gathered from field experience, and
not available when this document was developed.
vi IBMAnyPlaceKiosk4838
Accessibility
Accessibility features help a user who has a physical disability, such as restricted
mobility or limited vision, to use the IBMAnyPlace Kiosk successfully. Here is a
high-level list of the accessibility features:
v All controls are located on the front of the system in easy reach.
v Industry-standard serial and USB ports allow alternative I/O devices.
v Manuals are available in PDF format and can be downloaded from the Web. See
“Related publications” on page v for the Web address.
v Displays are driven at 60 Hz to eliminate problems caused by screen flicker.
Aboutthisguide vii
viii IBMAnyPlaceKiosk4838