Person-Centred Communication: Theory, Skills And Practice

258 Pages·2014·38.516 MB·English

by  Motschnig, Renate, Nykl, Ladislav

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transfer your learning into all areas of your life.” [ Fa
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avoiding power struggles, communication breakdowns and even s g, C
those little personal wars that constantly wear us down. This book, in o hian
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other words, can change your life for the better!” n ma
David Ryback, President of EQ Associates International and author of -C i Un
Putting Emotional Intelligence to Work and ConnectAbility en iversity
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management practice. Skilfully blending theory with practice, the authors C and Ladislav Nykl 7/1
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explain the core skills of person-centred communication. o /16
There are reflective exercises and conversation transcripts from a variety m ]. Co
of settings, along with many examples from therapy and related helping py
professions. These span diverse life situations and applications, including: m righ
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• One-to-one work with clients M
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•• ROenfllineect aionnd other written forms of communication a ill G
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Exploring these real life situations offers invaluable inspiration to therapists, io al E
students and trainees as well as practitioners in the helping professions. du
This book will help you to process your experiences more sensitively, thus n catio
improving your own practice, relationships, and teamwork. n H
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practice, while also regularly facilitating encounter groups. He v sc uted
has lectured at the University of Vienna, Austria and the Masaryk Nh o
University, Czech Republic. ykni r mo
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McGraw-Hill Education lty
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and Two Penn Plaza, New York, NY 10121-2289, USA 56
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Konstruktive Kommunikation: Sich und andere verstehen durch personenzentrierte ] at [0
Interaktion, First edition by Renate Motschnig and Ladislav Nykl, copyright © 7/1
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2009, Klett-Cotta – J.G. Cotta’sche Buchhandlung Nachfolger GmbH, Stuttgart. /1
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Revised English language edition of Konstruktive Kommunikation: Sich und andere op
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verstehen durch personenzentrierte Interaktion by Renate Motschnig and Ladislav rig
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Nykl, translated by Renate Motschnig, copyright © 2014 by Open University Press t ©
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All rights reserved. Except for the quotation of short passages for the purposes ra
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of criticism and review, no part of this publication may be reproduced, stored -H
in a retrieval system, or transmitted, in any form or by any means, electronic, ill G
mechanical, photocopying, recording or otherwise, without the prior written lo
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permission of the publisher or a licence from the Copyright Licensing Agency l E
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Limited. Details of such licences (for reprographic reproduction) may be obtained u
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from the Copyright Licensing Agency Ltd of Saffron House, 6–10 Kirby Street, tio
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London, EC1N 8TS. H
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A catalogue record of this book is available from the British Library gs, L
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ISBN-13: 978-0-335-24728-8 . N
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ISBN-10: 0-335-24728-8 t to
eISBN: 978-0-335-24729-5 be
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Library of Congress Cataloging-in-Publication Data istrib
CIP data applied for ute
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Typeset by Aptara Inc., India r mo
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Fictitious names of companies, products, people, characters and/or data that d in
may be used herein (in case studies or in examples) are not intended to repre- an
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Praise for this book lty o
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“This book shows the incredible value of person-centred communica- i U
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tion to educators, psychologists and leaders, anyone interested in ive
effective, helpful and growthful human relationships will find this an rsity
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excellent resource.” .62
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Stephen Joseph, Professor of Psychology, Health and Social Care, 56
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University of Nottingham, UK 6] a
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“No matter what your field or context, Person-centred Communication 8
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offers a path to a more meaningful, successful life. As researchers and ]. C
practitioners with a wealth of experience, Renate and Ladislav share op
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their communication expertise in management, information technol- rig
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ogy, education, psychology, psychotherapy, and everyday life. They t © M
find beautiful and time-tested ways to share how communication can cG
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be enhanced to help you live a more satisfying life. The book is easy w
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to read, with rich content and helpful organizers, such as text boxes ill G
and hands-on activities to help transfer your learning into all areas lo
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of your life.” l E
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Jeffrey H. D. Cornelius-White, Professor and Graduate Program c
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Coordinator of Counseling, Missouri State University, USA tion
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tice of the person -centred approach and I believe it can be helpful L
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for the professional and student interested in person centred commu- . N
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nication. The authors’ presentation of live case examples, personal t to
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experiences, questions asking the reader to reflect and the connec- e re
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tions they make with other sources pertaining to subjects outside the istrib
Person Centred way, makes for an enjoyable and valuable reading.” u
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Antonio Monteiro dos Santos, Clinical, Coaching & Counseling o
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Psychologist, USA and Brazil o
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“The authors bring together modern scientific data, practice and eve- ac
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ryday experience to reveal the depth and power of person-centred com- lty o
munication. In a continuing dialogue with the reader they inspire and f N
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guide through case scenarios, suggestions for reflections and exercises - rsin
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to develop one’s own unique person-centred way of communication.” , C
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Veniamin Kolpachnikov, Associated Professor, Higher School of n
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Economics, National Research University, Moscow, Russia ai U
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“Carl Rogers was the greatest influence on our culture of interper- rsity
sonal communication in the past century, as the originator of what we 5.6
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now refer to as active listening. One of the most ardent and sincere .15
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advocates of explaining Rogers to the current generation is Renate .86
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Motschnig. In this book, she and her colleague, Ladislav Nykl, do t [0
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an excellent job of illustrating the importance of the person-centred /1
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approach, with moving stories and systemic applications. This is a /16
great book at the right time for all those interested in avoiding power ]. C
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struggles, communication breakdowns and even those little personal yrig
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wars that constantly wear us down. This book, in other words, can t ©
change your life for the better!” M
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David Ryback, President of EQ Associates International and ra
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author of Putting Emotional Intelligence to Work, ConnectAbility -H
and over 60 professional articles ill G
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“The authors demonstrate how the person-centered approach is uni- du
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versally applicable and confirm its effectiveness in both the therapeu- tio
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tic and non-therapeutic context.” H
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Eva Sollarova, Professor of Psychology and Dean, ldin
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Constantine the Philosopher University, Nitra, Slovakia s, L
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Dedicated to our mentor Carl R. Rogers, and equally to all who i U
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want to grow from his, our, and their own experience ersity
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Contents lty o
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Foreword xiii i U
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Preface xv ive
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Part I: Theory and skills 1 .62
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1 Introduction 3 6] a
A comment on the examples 7 t [0
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Starting point, delineation and potential 7 /1
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Objective 8 /16
Basics and core attitudes 9 ]. Co
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Intercultural validity 9 yrig
The path being the goal 10 ht ©
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2 Communication basics and neuroscience 14 Gra
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Influence of our inner world 14 -H
Case study 15 ill G
What neuroscience research tells us 20 lob
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Summary 23 l E
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3 What is person-centred communication? 25 tion
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Person-centred communication and the iceberg model 26 old
Characterizations of person-centred communication 28 ing
Summary 30 s, L
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4 Attentiveness, listening, understanding, sharing 33 ot to
What does it mean to listen well? 34 be
Active listening 39 red
Barriers to active listening 48 istrib
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Listening to oneself 55 te
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Listening to yourself 56 r m
Appropriate sharing 57 od
Summary 60 ified
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