Performance management: getting results from your performance planning and appraisal system

334 Pages·2016·2.9 MB·English

by  Roger J. Plachy & Sandra J. Plachy

PERFORMANCE
MANAGEMENT

PERFORMANCE
MANAGEMENT
GettiRnegs ulFtrso m
YourP erofrmancPel anning
andA ppraisSayls tem
RogerJ .P lachy
with
SandrJa. Plachy
amacom
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Thisb ooki sa vailaabtla e s pecial
discouwnhte no rderiendb ulkq uantities.
Fori nfmorationc,o ntaScpte ciSaall eDse partment,
AMACOM, a divisioofAn m ericaMna nagemenAts sociation,
135W est5 0thS treeNte,w YorkN,Y 10020.
LibraorfCy o ngreCsast aloging-in-DPautbal ication
PlachRyo,g er.
Perofrmancmea nagement.
Includes index.
1. Performsatnacned ardIs.. PlaScahnyd,r Ja.
IIT.i tle.
HF5549.5.P351P95858 658.3'125 88-47713
ISBN0 -8144-7705-4
© 1988R ogeJr. P lachy
Allr ightrse served.
Printiendt heU niteSdt ateosfA merica.
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vu
Contents
Preface xi
Listo fF igures andT ables xvii
Acknowledgments xix
Chapte1r EssentioaflM sa naginPge rformance 1
1.1W haIt sPe rofrmanMcaen agement? 1
1.2G oaolsfa P erofrmance-ManaPgreogmreanmt 7
1.3M anagitnhgPe r jocetT oI nstaaP lelro frmance-
ManagemPernotg ram 11
1.4M astPerrjo ecPtl anner 15
1.5S tratPelgaincn ing 38
viii CONTENTS
Chapte2r WhereI ndividuPaelr formanMcaen agement Begin3s9 v
2.1D efinitnhgOe r ganizaPtuiropno'sse 39
2.2S trategic Planning 49
Chapte3r IdentifyEixnpge cteJdo bP erformance 50 /
3.1M ethoodfs JAonba lysis 50
3.2S tratPelgaincn ing 66
Chapte4r WritinRge sults-OrieJnotbeD de scriptions 67
41. TheJ obD escriDpetfiionne d 67
4.2W hoS houWlrdi te Aapnpdr oJvoebD escriptions7?1
4.3W ritiinnag R esults-OSrtiyelnet ed 74
4.4S tratPelgaincn ing 90
Chapte5r StatiPnegr formanCcrei teriinaF ourD imensions 92
5.1R easofnros F ao ur-DimePnesrifooanrnamcle -Criteria
Profile 92
5.2W ritiInngs trucfortt ihoFeno su r-Dimensional
Perfoarnmce-CrPirtoefirliea 140
5.3T heP erfoarnmce-ManagenmefernetnF-coCero m 124
5.4S tratPelgaincn ing 133
Chapte6r InterpretPienrgf ormanSctea ndards 134
6.1D eveloCpoinnsge nAsmuosn Mga nageornts h Mee aning
ofP erofrmanSctea ndards 134
6.2A pplyPienrogfr manSctea ndaCrodnssst iently 144
6.3S tratPelgaincn ing 150
Chapte7r Preparifnogr a ndC onductiPnegr formance­
ManagemenCto nferences 152
7.1P reparfriot nhgCe o nefrence 152
7.2C onductthiCeno gvn ersation 157
7.3T rainCionmgm unicators 173
7.4S trategic Planning 178