People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals

188 Pages·2014·2.74 MB·English

by  Danny M. Goldberg

People-Centric Skills
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People-Centric Skills
Interpersonal and Communication
Skills for Auditors and
Business Professionals
DANNY M. GOLDBERG
MANNY ROSENFELD
Cover Design: Wiley
Cover Image: © iStockphoto / mediaphotos
Copyright © 2014 by Danny Goldberg and Manny Rosenfeld. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.
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Library of Congress Cataloging-in-Publication Data:
ISBN 978-1-118-85081-7 (Hardcover)
ISBN 978-1-118-92536-2 (ePDF)
ISBN 978-1-118-92537-9 (ePub)
Printed in the United States of America
10 9 8 7 6 5 4 3 2 1
Danny: To my wife, Kate, and my wonderful kids,
Caleb and Liora, who inspire me on a daily basis.
Manny: To Louise, my wonderful, loving, and supportive
wife of 32 years. She has gracefully and patiently managed
being married to an auditor and engineer—no easy feat!

Contents
Foreword ix
Preface xi
Acknowledgments xv
Chapter 1 The People‐Centric Journey Begins 1
People-Centric (P-C) Skills aim to improve all aspects of personal
interactions, relationship development, and communications.
These skills are as essential to success as are the technical
skills. The People-Centric Skills include, but are not limited
to: communication in all mediums, confl ict resolution, active
listening, leadership, mentoring and coaching, establishing
business relationships, effective teaming and team dynamics,
consensus building, nonverbal communications and body
language, assessing corporate culture, etc.
Chapter 2 Agreeing to the Plan 11
▪
Generating and prioritizing ideas within a group
▪
Brainstorming
▪
Multivoting
▪
Avoiding Groupthink
Chapter 3 Corporate Culture Mentoring 33
▪
Mentoring
▪
Assessing Corporate Culture
Chapter 4 Managing Confl ict with Diffi cult Executives 45
▪
Confl ict Management
▪
Effective Meetings
vii
viii ◾ Contents
Chapter 5 Coaching a Leader to Form a Team 73
▪
Coaching
▪
Leading Special-purpose Teams
▪
Situational Leadership Model
▪
Facilitator Role
▪
Team Sponsor Role
▪
Team Member Role
Chapter 6 Team Dynamics: Setting the Foundation
for Success 95
▪
Team Dynamics
▪
Stages of Team Development
▪
Team Ground Rules
▪
Team Mission Statement
▪
Building Consensus
Chapter 7 Communicating to Build Relationships 131
▪
Relationship Building
▪
Promoting the Role of Internal Audit
▪
Optimized Listening Skills
▪
Active Listening
▪
Building Trust
▪
Nonverbal Communications
Chapter 8 Continuing the People‐Centric Journey 157
About the Authors 165