Patient advocacy resource manual

90 Pages·2017·1.01 MB·English

TThhoommaass JJeeffffeerrssoonn UUnniivveerrssiittyy
JJeeffffeerrssoonn DDiiggiittaall CCoommmmoonnss
Student Organizations Student Works
March 2007
PPaattiieenntt aaddvvooccaaccyy rreessoouurrccee mmaannuuaall
Jeff HOPE
Follow this and additional works at: https://jdc.jefferson.edu/student_orgs
Part of the Public Health Education and Promotion Commons
Let us know how access to this document benefits you
RReeccoommmmeennddeedd CCiittaattiioonn
Jeff HOPE, "Patient advocacy resource manual" (2007). Student Organizations. Paper 1.
https://jdc.jefferson.edu/student_orgs/1
This Article is brought to you for free and open access by the Jefferson Digital Commons. The Jefferson Digital
Commons is a service of Thomas Jefferson University's Center for Teaching and Learning (CTL). The Commons is
a showcase for Jefferson books and journals, peer-reviewed scholarly publications, unique historical collections
from the University archives, and teaching tools. The Jefferson Digital Commons allows researchers and interested
readers anywhere in the world to learn about and keep up to date with Jefferson scholarship. This article has been
accepted for inclusion in Student Organizations by an authorized administrator of the Jefferson Digital Commons.
For more information, please contact: [email protected].
Patient Advocacy Resource Manual
Updated: Feb 15, 2007
JeffHOPE Advocacy Resource Manual (2007) 2
Table of Contents
Introduciton.........................................................................................................................................................................6
Introduction........................................................................................................................................................................6
Commonly Used Numbers............................................................................................................................................7
The Advocacy Interview...............................................................................................................................................11
Identification....................................................................................................................................................................15
Vital Records (Including Birth Certificate)................................................................................................................15
Social Security Card......................................................................................................................................................15
Driver’s License or Non-Driver Photo ID...................................................................................................................16
Driver’s License or Non-Driver Photo ID...................................................................................................................16
Social Security............................................................................................................................................................17
Healthcare..........................................................................................................................................................................18
Veterans’ Services....................................................................................................................................................18
Department of Public Welfare (DPW)..................................................................................................................19
Medical Assistance/Medicaid and Medicare....................................................................................................21
Referring Uninsured Versus Insured Patients.................................................................................................23
City Health Care Centers.........................................................................................................................................24
Health Care Center Locations......................................................................................................................................25
Community Health Centers....................................................................................................................................26
Referrals for Insured Clients.................................................................................................................................29
Hospitals and Emergency Medical Care............................................................................................................31
Dental, Vision, and Podiatric Care.......................................................................................................................33
Dental Care for Children..............................................................................................................................................34
Vision and Eye Care......................................................................................................................................................35
Podiatric Care................................................................................................................................................................38
Women’s Health.........................................................................................................................................................38
Mammography...............................................................................................................................................................39
Family Planning............................................................................................................................................................40
Hepatitis B and C.......................................................................................................................................................41
HIV Infection and AIDS............................................................................................................................................42
Tuberculosis................................................................................................................................................................44
Mental Health...................................................................................................................................................................45
Flowchart for Mental Health.......................................................................................................................................45
If your client is acutely homicidal or suicidal............................................................................................................46
JeffHOPE Advocacy Resource Manual (2007) 3
If your client is mentally ill and homeless...................................................................................................................46
Does your client have an Intensive Case Manager (ICM)?......................................................................................47
If your client is uninsured and needs non-emergency mental health services.......................................................47
If your client has health insurance and needs non-emergency mental health services.........................................48
Does your client have the dual-diagnosis of substance abuse and psychiatric illness?.........................................48
If your client appears mentally retarded or needs to be evaluated for MR.............................................................48
Philadelphia Community Mental Health & Mental Retardation Centers (CMH/MRC).......................................48
Overview of Substance Abuse & Addiction.....................................................................................................51
Substance Abuse & Addiction...................................................................................................................................51
Programs through the City of Philadelphia................................................................................................................51
Programs for Substance Abuse & Addiction...................................................................................................53
Detoxification Units and Inpatient Programs.....................................................................................................53
Outpatient Programs...............................................................................................................................................54
Dual-Diagnosis Programs.......................................................................................................................................55
Methadone Programs..............................................................................................................................................56
Programs for Women and Children.....................................................................................................................57
Recovery Houses......................................................................................................................................................57
Housing.............................................................................................................................................................................59
Emergency Shelter Services..........................................................................................................................................59
Day Programs.................................................................................................................................................................60
Shelters............................................................................................................................................................................60
Residence Halls..............................................................................................................................................................62
Shelters For Victims Of Domestic Violence................................................................................................................62
Food and Clothing.........................................................................................................................................................63
Hotlines...........................................................................................................................................................................63
Soup Kitchens and Food Distributors.........................................................................................................................63
Clothing..........................................................................................................................................................................65
Employment.....................................................................................................................................................................67
Finding a Job.................................................................................................................................................................67
Employment Agencies and Resources.........................................................................................................................67
Transportation & Travel...............................................................................................................................................68
Legal Services.................................................................................................................................................................69
Domestic Violence.........................................................................................................................................................71
Domestic Violence Hotlines for Women.....................................................................................................................71
Child Abuse....................................................................................................................................................................72
Elder Abuse....................................................................................................................................................................72
Other Domestic Violence Hotlines...............................................................................................................................72
JeffHOPE Advocacy Resource Manual (2007) 4
Hotlines for Batterers....................................................................................................................................................72
Offers individual and group counseling to men who verbally or physically abuse women. Children & Youth...73
Crisis Hotlines and Resources for Runaways.............................................................................................................73
Other Resources.............................................................................................................................................................73
Child Abuse....................................................................................................................................................................73
Websites............................................................................................................................................................................74
Pennsylvania State Programs..........................................................................................................................................75
Acknowledgements…………………………………………………………………………………......................…88

Appendices

1. Birth control and safe sex options
2. How to write a referral
3. Referral form
4. HIV info and testing locations handout
5. Department of public health city health center locations and city map
6. HIV/AIDS resources
7. Charity care
8. Vaccination Schedule
a. Adult
b. Child
9. Health Partners Dental Providers
10. Health Partners Primary Care Providers
11. Frankfort Avenue Health Center information
12. Huntington park health center
13. MA Eligibility Manual
14. Health Partners Drug Formulary
15. Patient handouts

JeffHOPE Advocacy Resource Manual (2007) 5
Introduction

Patient Advocacy began as a freestanding group, formed by medical students who wanted to help
homeless men and women with their psychosocial needs, such as finding a job, obtaining health
insurance, and joining a drug and alcohol rehabilitation program. Later, we merged with Jeff HOPE to
form an organization that can address all of the needs of our patients. This combination of energies and
talents has proven quite beneficial, especially because our patients often need services that are beyond the
scope of what the Jeff HOPE medical clinic can provide. Thus, one of our most important responsibilities
is to link patients from Jeff HOPE to the conventional medical system and other health care providers.

But more than just a source of referrals, Jeff HOPE Patient Advocacy exists to serve patients who
face daily challenges and struggles that extend above and beyond their medical needs. We work to
develop long-lasting, supportive relationships with our clients, which allow them to share their joys,
frustrations, and hopes for the future. We hope to ease some of the burdens of homelessness.

The Patient Advocacy Resource Manual was designed to provide Patient Advocates, Jeff HOPE
medical clinic staff, and other volunteers with the tools necessary to provide high-quality, comprehensive
care for our patients. While the manual is by no means all-inclusive, we hope that it will set you off in the
right direction. You should verify that phone numbers and addresses have not changed before you give
them out to patients. If you find an error in the manual, please notify one of the Advocacy Steering
Committee Members so that they can update the manual.

Advocacy is an art that takes time and practice to develop. This manual should be used as a starting
point, but it is always important to learn from your experiences, colleagues, and patients. If you are
willing to listen and help, you will make more of a difference than you ever thought possible.

JeffHOPE Advocacy Resource Manual (2007) 6
Commonly Used Numbers

1. Jeff HOPE Office (401 Curtis) Phone: [phone]
Fax: [phone]

2. JeffHOPE Clinic Directors
1. Our Brother’s Place: Dorothy Wang - 215-432-8475
2. ACTS Shelter: Michelle Hellman - 215-435-6537
3. Ridge Shelter: Andy Matthews - 215-896-1108
4. Prevention Point: Phil DiGiacomo - 215-896-1108
5. Eliza Shirley Women and Children’s Shelter: Cristina Maniu - 973-600-7286

3. JeffHOPE Advocates 2007-2008
1. Joseph DePietro – [phone]
2. Douglas Corwin - [phone]
3. Virginia Jackson - [phone]
4. Irina Belinsky – [phone]
5. Mudit Gilotra - [phone]
6. Kyle Meehan - [phone]

2. Jeff HOPE Clinic Sites:
1. ACTS I Shelter [phone]
Acts of the Apostles Church
2813 West Master Street
Philadelphia, PA 19121-3651
The Jeff HOPE clinic at ACTS I meets Wednesday nights.

2. Our Brother’s Place [phone],
[phone]
907 Hamilton Street
Philadelphia, PA 19123-3815
The Jeff HOPE clinic at Our Brother’s Place meets Thursday nights.

3. Prevention Point Philadelphia (PPP) [phone]
PPP Headquarters
333 West Girard Avenue
Philadelphia, PA 19123-1530
The Jeff HOPE clinic at Prevention Point meets Saturday mornings.

4. RHD Ridge Center [phone]
1360 Ridge Avenue
Philadelphia, PA 19129-2424
The Jeff HOPE clinic at Ridge meets Tuesday nights.

5. Eliza Shirley Women and Children’s Shelter [phone]
1320 Arch Street
Philadelphia, PA 19107
The Jeff HOPE clinic at Eliza Shirley meets on Monday nights.

JeffHOPE Advocacy Resource Manual (2007) 7
3. Emergency Shelter Services
A. Outreach Coordination Center (OCC) of Project H.O.M.E. [phone]/7272
B. Office of Emergency Shelter Services (OESS) [phone]/51/52

Intake for Single Men
Open 24 Hours: RHD Ridge Center
1360 Ridge Avenue
[phone]

Intake for Women, Families and Married Couples (Proof of marriage is required for couples.)
Weekdays, 7:00 AM - 4:00 PM: OESS Offices
141 North Juniper Street
[phone]/51/52

After Hours, Weekends & Holidays: Eliza Shirley Residence of the Salvation Army
1320 Arch Street
[phone]

4. Department of Public Welfare (Welfare and Medical Assistance)
A. DPW Helpline [phone]
B. DPW website www.dpw.state.pa.us

C. Medical Assistance - HealthChoices Program [phone]
D. Medical Assistance - Managed Care Providers
• AmeriChoice [phone]
• Health Partners [phone]
• Keystone Mercy Health Plan [phone]

5. Jefferson Clinics and Physician Practices
A. Jefferson Hospital Ambulatory Practice (JHAP) [phone]
B. Jefferson Family Medicine Associates (JFMA) [phone]
C. Jefferson Obstetrics and Gynecology Associates (JOGA) [phone]
D. University Surgical Services (USS) [phone]
E. Jefferson Orthopedic Surgery (do not accept MA insurance) [phone]
F. Division of Gastroenterology and Hepatology [phone]

6. Mental Health
A. Suicide and Crisis Intervention Line [phone]
B. Mobile Emergency Team [phone]
C. Crisis Response Centers (CRC)
1. Einstein CRC (Northwest) [phone]
5501 Old York Road
2. Larkspur CRC (Northeast) [phone]
4641 Frankford Road
3. Mercy Hospital CRC (Southwest & West) [phone]
501 South 54th Street
4. Hall-Mercer CRC (Center City & South) [phone]
245 South 8th Street
5. Temple CRC (North) [phone]
401 North Broad Street
7. Domestic Abuse (Please see section for more hotlines.)
JeffHOPE Advocacy Resource Manual (2007) 8
A. National Domestic Violence Hotline (24-hour) (800)799-SAFE/7233
B. Child Protective Services - Philadelphia (24-hour) [phone]
8. First Call for Help (United Way of Southeastern Pennsylvania) [phone]

JeffHOPE Advocacy Resource Manual (2007) 9