Table Of Content

Organizational Learning NASA at PublicManagementandChangeSeries BerylA.Radin,SeriesEditor EditorialBoard RobertAgranoff WilliamGormley MichaelBarzelay RosemaryO’Leary AnnO’M.Bowman NormaRiccucci H.GeorgeFrederickson DavidH.Rosenbloom TitlesintheSeries ChallengingthePerformanceMovement:Accountability,Complexity,and DemocraticValues,BerylA.Radin CharitableChoiceatWork:EvaluatingFaith-BasedJobProgramsintheStates, SheilaSuessKennedyandWolfgangBielefeld TheCollaborativePublicManager:NewIdeasfortheTwenty-firstCentury, RosemaryO’LearyandLisaBlomgrenBingham,Editors TheDynamicsofPerformanceManagement:ConstructingInformationandReform, DonaldP.Moynihan TheGreeningoftheU.S.Military:EnvironmentalPolicy,NationalSecurity,and OrganizationalChange,RobertF.Durant HowManagementMatters:Street-LevelBureaucratsandWelfareReform, NormaM.Riccucci ManagingwithinNetworks:AddingValuetoPublicOrganizations,Robert Agranoff MeasuringthePerformanceoftheHollowState,DavidG.Fredericksonand H.GeorgeFrederickson OrganizationalLearningatNASA:TheChallengerandColumbiaAccidents, JulianneG.MahlerwithMaureenHoganCasamayou PublicValuesandPublicInterest:CounterbalancingEconomicIndividualism, BarryBozeman TheResponsibleContractManager:ProtectingthePublicInterestinanOutsourced World,StevenCohenandWilliamEimicke RevisitingWaldo’sAdministrativeState:ConstancyandChangeinPublic Administration,DavidH.RosenbloomandHowardE.McCurdy Organizational Learning NASA at The Challengerand ColumbiaAccidents J U L I A N N E G . M A H L E R with Maureen Hogan Casamayou Georgetown University Press Washington,D.C. GeorgetownUniversityPress,Washington,D.C.www.press.georgetown.edu (cid:2)2009byGeorgetownUniversityPress.Allrightsreserved.Nopartofthisbookmaybe reproducedorutilizedinanyformorbyanymeans,electronicormechanical,including photocopyingandrecording,orbyanyinformationstorageandretrievalsystem,without permissioninwritingfromthepublisher. TheimageusedforthecoverisoftheMissionControlCenter(MCC)FlightControl Room1(FCR1)takenshortlyafterthelandingofSTS-30ShuttleAtlantis,May4,1989. TheflightcontrollersshownareKevinMcCluneyandBobDoremus. LibraryofCongressCataloging-in-PublicationData Mahler,Julianne. OrganizationallearningatNASA:theChallengerandColumbiaaccidents/Julianne G.MahlerwithMaureenHoganCasamayou. p. cm. Includesbibliographicalreferencesandindex. ISBN978-1-58901-266-0(pbk.:alk.paper) 1.UnitedStates.NationalAeronauticsandSpaceAdministration—Reorganization. 2.Organizationallearning—UnitedStates. 3.Organizationalchange—UnitedStates. 4.Columbia(Spacecraft)—Accidents. 5.Challenger(Spacecraft)—Accidents. I.Casamayou,MaureenHogan. II.Title. TL521.312.M32 2008 658.4(cid:2)038—dc22 2008033982 (cid:3)(cid:3) Thisbookisprintedonacid-freepapermeetingtherequirementsoftheAmerican NationalStandardforPermanenceinPaperforPrintedLibraryMaterials. 15 14 13 12 11 10 09 9 8 7 6 5 4 3 2 Firstprinting PrintedintheUnitedStatesofAmerica FortheChallenger andColumbiacrewsand theirfamilies Contents Illustrations ix Preface xi Part One: Recognizing the Value of Organizational Learning 1 1 UncannySimilarities:TheChallengerandColumbiaAccidents 3 2 IdentifyingOrganizationalLearning 17 PartTwo: AnalyzingtheCausesoftheShuttleAccidents 37 3 StructuresforProcessingInformation 39 4 ContractorRelations 78 5 PoliticalandBudgetaryPressures 100 6 OrganizationalCulture 140 Part Three: Institutionalizing Lessons about Public Organizational Learning 161 7 TheChallengesofLearninginPublicOrganizations 163 8 LessonsfromNASAaboutOrganizationalLearning 196 References 217 Index 227 vii Illustrations FIGURES 3.1 ShuttleProgramManagementStructure 44 5.1 NASA’sBudgetasaPercentageoftheTotalFederalBudget 125 TABLES 5.1 NASABudget,1965–2004 124 8.1 RelationshipsbetweenLessonsandLearningProcesses 198 8.2 PuttingLessonsintoPractice 212 ix

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Just after 9:00 a.m. on February 1, 2003, the space shuttle Columbia broke apart and was lost over Texas. This tragic event led, as the Challenger accident had 17 years earlier, to an intensive government investigation of the technological and organizational causes of the accident. The investigation
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253 Pages·2009·8.3 MB·English
by  Julianne G. Mahler
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Just after 9:00 a.m. on February 1, 2003, the space shuttle Columbia broke apart and was lost over Texas. This tragic event led, as the Challenger accident had 17 years earlier, to an intensive government investigation of the technological and organizational causes of the accident. The investigation

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