Table Of ContentORGANIZATIONAL INFORMATION SYSTEMS
IN THE CONTEXT OF GLOBALIZATION
IFIP - The International Federation for Information Processing
IFIP was founded in 1960 under the auspices of UNESCO, following the First World Computer
Congress held in Paris the previous year. An umbrella organization for societies working in
information processing, IFIP's aim is two-fold: to support information processing within its
member countries and to encourage technology transfer to developing nations. As its mission
statement clearly states,
IFlP's mission is to be the leading, truly international, apolitical organization
which encourages and assists in the development, exploitation alld application
of information technology for the benefit of all people.
IFIP is a non-profitmaking organization, run almost solely by 2500 volunteers. It operates
through a number of technical committees, which organize events and publications. IFIP's
events range from an international congress to local seminars, but the most important are:
• The IFIP World Computer Congress, held every second year;
• Open conferences;
• Working conferences.
The flagship event is the IFIP World Computer Congress, at which both invited and contributed
papers are presented. Contributed papers are rigorously refereed and the rejection rate is high.
As with the Congress, participation in the open conferences is open to all and papers may be
invited or submitted. Again, submitted papers are stringently refereed.
The working conferences are structured differently. They are usually run by a working group
and attendance is small and by invitation only. Their purpose is to create an atmosphere
conducive to innovation and development. Refereeing is less rigorous and papers are subjected
to extensive group discussion.
Publications arising from IFIP events vary. The papers presented at the IFIP World Computer
Congress and at open conferences are published as conference proceedings, while the results of
the working conferences are often published as collections of selected and edited papers.
Any national society whose primary activity is in information may apply to become a full
member ofIFIP, although full membership is restricted to one society per country. Full members
are entitled to vote at the annual General Assembly, National societies preferring a less
committed involvement may apply for associate or corresponding membership. Associate
members enjoy the same benefits as full members, but without voting rights. Corresponding
members are not represented in IFIP bodies. Affiliated membership is open to non-national
societies, and individual and honorary membership schemes are also offered.
ORGANIZATIONAL
INFORMATION SYSTEMS
IN THE CONTEXT OF
GLOBALIZATION
IFlP TCB & TC9/ WGB.2 & WG9.4 Working Conference on
Information Systems Perspectives and Challenges
in the Context of Globalization
June 15-17, 2003, Athens, Greece
Edited by
Mikko Korpela
University of Kuopio
Finland
Ramiro Montealegre
University of Colorado at Boulder
USA
Angeliki Poulymenakou
Athens University of Economics and Business
Greece
....
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SPRINGER SCIENCE+BUSINESS MEDIA, LLC
Library of Congress Cataloging.in.Publication Data
A c.I.P. Catalogue record for this book is available from the Library of Congress.
Organizational Information Systems in the Context of Globalization
Edited by Mikko Korpela, Ramiro Montealegre, and Angeliki Poulymenakou
ISBN 978-1-4757-6109-2 ISBN 978-0-387-35695-2 (eBook)
DOI 10.1007/978-0-387-35695-2
Copyright © 2003 by Springer Science+Business Media New York
Originally published by Kluwer Academic Publishers in 2003
AII rights reserved. No part of this work may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photo
copying, microfilming, recording, or otherwise, without written permission from the
Publisher Springer Science+Business Media, LLC
with the exception of any material supplied specificalIy tor the
purpose ofbeing entered and executed on a computer system, for exclusive use by the
purchaser of the work.
Printul on acid-free paper.
Contents
Acknowledgements ix
Conference Chairs xi
Program Committee XlI
Additional Reviewers xiii
1 Perspectives and Challenges of Organizational Information
Systems in the Context of Globalization
Mikko Korpela, Ramiro Montealegre and 1
Angeliki Poulymenakou
Part 1: Work Practices and Their Transformation
2 ICTs Supporting Targetmania: How the UK Health Sector is
Trying to Modernise
Kathy McGrath 19
3 Counter Networks, Communication and Health Information
Systems: A Case Study from Mozambique
Emilio Mosse and Sundeep Sahay 35
4 Coordinating Work with Groupware: The Challenge of
Integrating Protocol and Artefact
Jens Pors and Jesper Simonsen 53
5 CRM in Call Centres: The Logic of Practice
Helen Richardson 69
6 Back to Basics: Sharing Goals and Developing Trust in Global
Virtual Teams
Robert Tucker and Niki Panteli 85
vi Contents
Part 2: Organizations, Corporations and Institutions
7 Have You Got Anything to Declare? Neo-Colonialism,
Information Systems, and the Imposition of Customs and
Duties in a Third World Country
Mariyam Adam and Michael Myers 101
8 Innovation Theories in Retrospect: The Case of Electronic
Commerce Adoption in Small Business in New Zealand
Naheel A. Al-Qirim 117
9 Organizational and National Issues of an ERP Implementation
in a Portuguese Company
Jose Esteves, Joan Pastor and Joao Carvalho 139
10 ICTs and Organizational Control Across Cultures: The Case of
a UK Multinational Operating in China
Wei Liu and Chris Westrup 155
lIOn the Implementation of an Information System in the
Mozambican Context: The EDM Case
Esselina Macome 169
12 Implementing Global Information Technology Product in a
Localized Context: An Exploratory Study of ERP System
Implementation in China
Gary Pan, Shan Pan, Xin-Xin Chen, and Donal Flynn 185
Part 3: ICT Industries and Systems Development
13 The Process of Offshore Software Development: Preliminary
Studies of UK Companies in Malaysia
Aini Aman and Brian Nicholson 201
14 China Telecommunications Transformation in Globalization
Context: A Structuration Perspective
Ping Gao and Kalle Lyytinen 217
15 Factors Influencing Ireland's Software Industry: Lessons for
Economic Development through IT
Ciara Heavin, Brian Fitzerald, and Eileen Trauth 235
Contents vii
16 Russian High-Speed Software Development: Overcoming the
Challenges of Globalization
Jan Pries-Heje, Richard Baskerville and GaUna Hansen 253
17 Institutional Structures and Participation: Comparative Case
Studies from India
S. K. Puri and Sundeep Sahay 271
Part 4: Societal Dynamics
18 Social Exclusion and Information Systems in Community
Healthcare
Tony Cornford and Ela Klecun-Dabrowska 291
19 Knowledge, NGOs and Networks: Applying Epistemology to
the Work of Development
Justine Johnstone 307
20 Less Cyber, More Cafe: Design Implications for Easing the
Digital Divide with Locally Social Cyber Cafes
Tony Salvador, John Sherry and Alvaro Urrutia 323
21 Can E-Marketplaces Bridge the Digital Divide?
Craig Standing, Ian Sims, Rosemary Stockdale, and 339
Arjen Wassenaar
22 The Footprint of Regulation: How Information Systems are
Affecting the Sources of Control in a Global Economy
Prodromos Tsiavos, Ian Hosein and Edgar Whitley 355
Part 5: Cultural, Philosophical and Policy Issues
23 The Link Between ICT and Economic Growth in the Discourse
of Development
Chrisanthi A vgerou 373
24 Good Governance and Development Aid: Risks and
Challenges of E-Government in Jordan
Claudio Ciborra and Diego Navarra 387
viii Contents
25 The Emergence of ICTs for Developing Countries: Using
Dramatistic Analysis to Identify the Heroes and Villains
Kenneth Kendall, Julie Kendall and Muhammadou Kah 403
26 The 'Ear' and 'Eye' Digital Divide
Mike Metcalfe and Carmen Joham 419
27 Cross-Cultural IS Adoption in Multinational Corporations:
A Study of Rationality
Gamila Shoib and Joe Nandhakumar 435
Part 6: Panels
28 Professional Societies in Information Systems: A Force for
Globalisation or Good?
Robert Davison, Ernest Jordan, Carol Hsu and 455
Chrisanthi A vgerou
29 Open Source and Free Software: Organizational and Societal
Implications
Joseph Feller, Brian Fitzgerald, Jan Ljungberg, and 461
Magnus Berquist
Index of Contributors 465
Acknowledgements
We are very grateful for the valuable help and kind support of many people
in setting up and in ensuring the success of this conference.
David Avison and Chrisanthi Avgerou IFIP Working Group 8.2 and 9.4
chairs respectively (for 2002) have been instrumental in encouraging us to
pursue this endeavour and in offering their ample support, experience and
advice along the way. We also extend our thanks to their successors, Julie
Kendall and Abiodun Bada. Geoff Walsh am, our General Chair, has been a
key reference point for us throughout our course of work for the conference.
Special thanks are due to the individuals who served as reviewers for the
submissions. It is through their care, attention, and insight that the
conference and this book came to fruition and we appreciate their efforts.
We thank, of course, all the authors who trusted us with their research and
worked hard to accommodate reviewers' comments within a very limited
time frame.
The conference organisers are indebted to the IFIP/UNESCO fund
organisers Anselmo Del Moral and Plamen Nedkov, and to Dewald Roode
IFIP Technical Committee 8 Chair for ensuring financial support for three
conference delegates from developing countries. We are also thankful to
Commonwealth Secretariat for providing funds for the same purpose.
The members of the local organising committee Spiros Borotis, Kostas
Samiotis and Maria Karyda, have carried out the final editing and formatting
of this volume in Athens. A very big thanks is owed to them, particularly to
Spiros who was overall responsible for this tedious process. Janice DeGross
has shared with us her invaluable experience in proceedings editing and we
thank her for that. Nikos Korfiatis has been responsible for setting up the
conference site, a work commended by many people involved in this
conference.
We also acknowledge the support of the Department of Management
Science and Technology of the Athens University of Economics and
Business for local and administrative arrangements.
Mikko Korpela
Ramiro Montealegre
Angeliki Poulymenakou
Conference Chairs
General Chair
Geoff Walsham
University of Cambridge, UK
Program Co-Chairs
Mikko Korpela
University of Kuopio, Finland
Ramiro Montealegre
University of Colorado, Boulder, USA
Organizing Chair
Angeliki Poulymenakou
Athens University of Economics and Business, Greece
