Organization Development: Principles, Processes, Performance (A Publication in the Berrett-Koehler Organizational Performanc)

465 Pages·2005·1.8 MB·english

by  Gary N McLean

ORGANIZATION
DEVELOPMENT
A Publication in the Berrett-Koehler Organizational Performance Series
Richard A. Swanson and Barbara L. Swanson, Series Editors
ORGANIZATION
DEVELOPMENT
Principles Processes Performance
■ ■
Gary N. McLean
Organization Development
Copyright © 2006 by Gary Neil McLean
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First Edition
Hardcover print edition ISBN 978-1-57675-313-2
PDF e-book ISBN 978-1-60509-334-5
2009-1
Production management:Michael Bass Associates
Cover design:Richard Adelson
Though not inclined to dedications, as I approach the culmination
of my academic career at the University of Minnesota, I dedicate
this book, first, to decades of students and clients who have helped me
shape my thinking about OD.
The most important dedication is to my family for their love, sup-
port, challenges, and in-process laboratory: my wife, Lynn, and my
adult children, their spouses, and my grandchildren: Katherine, Louis,
and Amanda Taylor; Laird and Tina McLean with a child on the way;
Melissa McLean; Paul and Laura McLean; Cynthia, Ron, Sophia, and
Drew Lancaster; and Brian McLean.
I also want to dedicate this book to my parents, L. Neil and Robbie
McLean; my father died during the writing of this book.
Environment
Organization
or Suborganization
Individual
Team
Process
Global
Entry Start-up
Organization-wide
Assessment Community and National
and Feedback
Action
Implementation
Planning
Evaluation
Adoption
Separation
Organization Development Process Model
Contents
List of Figures ix
List of Tables xi
Preface xiii
1 What Is Organization Development? 1
2 Entry: Marketing and Contracting 33
3 Start-up and Systems Theory 59
4 Organizational Assessment and Feedback 71
5 Action Planning and Introduction to Interventions 101
6 Implementation: Individual Level 127
7 Implementation: Team and Interteam Levels 161
8 Implementation: Process Level 183
9 Implementation: Global Level 197
10 Implementation: Organizational Level 247
11 Implementation: Community and National Levels 279
12 Evaluation of Processes and Results 301
13 Adoption of Changes and Follow-up 321
14 Reasons for Separation from the Organization 337
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viii Contents
15 Ethics and Values Driving OD 351
16 Competencies for OD 387
17 Issues Facing OD and Its Future 405
Glossary 423
References 437
Name Index 449
Subject Index 451
About the Author 463
List of Figures
1.1 Levels of Cultures and Their Interactions 7
1.2 Schein’s Cultural Iceberg 8
1.3 Shewhart’s PDCA Cycle 19
1.4 Organization Development Process Model 21
2.1 Organization Development Process Model, Phase 1:
Entry 35
3.1 Organization Development Process Model, Phase 2:
Start-up 61
3.2 Visual Depiction of a System 66
3.3 Components of a System or a Subsystem 66
3.4 Open and Closed Systems 67
3.5 Systems Components of a Business Organization 68
4.1 Organization Development Process Model, Phase 3:
Assessment and Feedback 73
5.1 Organization Development Process Model, Phase 4:
Action Planning 103
5.2 Cause-Effect Diagram (Blank) 104
5.3 Cause-Effect Diagram (Completed) 105
6.1 Organization Development Process Model, Phase 5:
Individual Intervention 129
6.2 Interactions among Parties Involved in Coaching 132
6.3 Johari Window 136
6.4 Approaches to Conflict 151
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