Organization Development: Accelerating Learning and Transformation

486 Pages·2011·5.869 MB·English

by  S Ramnarayan (editor), T V Rao (editor)

Praise for the Previous edition
The book covers important aspects of OD.... The knowledge provided is comprehensive. The
academicians and practioners of OD will find the volume useful.
— Gitika Kapoor, in Prashasnika, Vol. 26:1 (January–June 1999)
Overall, the edited volume is a highly scholastic one. Methodologically, the book is properly
organized by categorising the papers under three sections: Concepts and Issues; Experience;
and Strategies.... A very useful book for practising Managers.
— Asutosh Satpathy, in Indian Journal of Training & Development,
Vol. 29:2 (April–June 1999)
The editors have to be commented [sic] for eliciting so much from so many.
— Kalburgi M. Srinivas, in Journal of Human Values, Vol. 5:1 (1999)
[It] is very relevant for business organizations and non-governmental organizations. It
will be useful for owner-managers, HRD practitioners, trainers and scholars in the field.
— Sunil Shukla, in Journal of Entrepreneurship, Vol. 8:1 (1999)
As there is dearth of literature by Indian authors on O.D. which is still in the process of
evolving as a separate discipline, the book ‘Organization Development: Interventions and
Strategies’ fills in the gap and is a welcome addition.
— Dr Radha Sharma, in Abhigyan, Vol. 16:3 (1998)
[The] book will prove to be of immense use for CEOs, OD/HRD consultants, management
students, teachers as well as for people involved in managing NGOs as the book also carries
two articles written for managing change in NGOs or voluntary organizations.
— Dr Sami A. Khan, in Management & Change,
Vol. 2:2 (July–December 1998)
Liberally illustrated with examples and real-life cases, the book talks about organisation
development as a process that aims at building internal competencies in individuals and
teams, and through that taking organisations to higher levels of performance…. This
is a welcome addition to the growing body of literature on organisational development.
— As reviewed in Business India (10–23 August 1998)
This book provided a comprehensive account of the experience of applying OD processes in
the Indian Environment.
— As reviewed in Hindu Business Line (31 August 1998)
organization develoPment

(Second Edition)
ii OrganizatiOn DevelOpment
organization develoPment
Accelerating Learning and Transformation
(Second Edition)
edited by
s. ramnarayan
t.v. rao
Copyright © S. Ramnarayan and T.V. Rao, 2011
All rights reserved. No part of this book may be reproduced or utilized in any form or by any means, electronic
or mechanical, including photocopying, recording or by any information storage or retrieval system, without
permission in writing from the publisher.
First published in 1998
Second revised edition published in 2011 by
SAGe Response
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Mathura Road, New Delhi 110 044, India
SAGe Publications Inc
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Published by Vivek Mehra for SAgE Publications India Pvt Ltd, typeset in 10.5/12.5 pt galiard BT
by Star Compugraphics Private Limited, Delhi and printed at Chaman Enterprises, New Delhi.
Library of Congress Cataloging-in-Publication Data
Organization development: accelerating learning and transformation/edited by S. Ramnarayan, T.V. Rao.
p. cm.
Includes bibliographical references and index.
1. Organizational change. I. Ramnarayan, S. II. Rao, T. V.
HD58.8.O7234 658.4'06—dc23 2011 2011032615
ISBN: 978-81-321-0739-2 (PB)
The SAGe Team: Rekha Natarajan, Pranab Jyoti Sarma, Mathew P.J. and Deepti Saxena
To
Our Dear Mentor
Professor Udai Pareek
for his long, sustained, and significant contributions
to the field of Organization Development
Thank you for choosing a SAGE product! If you have any comment,
observation or feedback, I would like to personally hear from you.
Please write to me at [email protected]
—Vivek Mehra, Managing Director and CEO,
SAGE Publications India Pvt Ltd, New Delhi
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
vi
Contents

List of Tables xi
List of Figures xiii
List of Boxes xv
Preface xvii
Part 1 od ConCePts, issues, and theoretiCal foundations 1
1 Introduction to Organization Development 3
S. Ramnarayan and Neha Gupta
2 OD as Planned Change: Checklist for Practitioners 25
S. Ramnarayan
3 Rethinking Resistance to Change 45
S. Ramnarayan and Christian Harpelund
4 Person-focused OD Interventions 54
Udai Pareek
5 Role-focused OD Interventions 81
Udai Pareek
6 Process Consultation: An Effective Approach to Change 113
S. Ramnarayan and Neha Gupta
7 Survey Feedback as OD Intervention: Some Experiences 128
T.V. Rao
8 HRD Audit as an OD Intervention 143
T.V. Rao
9 Action Research Approach to OD 156
S. Ramnarayan, Neha Gupta, and K.N. Rekha
vii