Orange County Alcoholic Beverage Control Board Policy and Procedure Manual Last Update

208 Pages·2016·1.66 MB·English

Orange County

Alcoholic Beverage Control Board

Policy and Procedure Manual

Last Update: January 2016
Orange County ABC Board Policy and Procedure Manual

Introductory Statement

Welcome new employee!

We would like to welcome you to The Orange County ABC Board and wish you great
success in your tenure with us. We believe that each employee contributes directly to
The ABC Board's growth and success, and we hope you will take pride in being a
member of our team.

This Manual is designed to acquaint you with ABC Board and provide you with
information about working conditions, employee benefits, and some of the policies
affecting your employment. You should read, understand, and comply with all provisions
of the Manual. It describes many of your responsibilities as an employee and outlines
the programs developed by ABC Board for your benefit. One of our objectives is to
provide a work environment that is conducive to both personal and professional growth.

No employee Manual can anticipate every circumstance or question about policy. As
The ABC Board continues to grow, we reserve the right to revise, supplement, or
rescind policies from time to time as deemed appropriate and within our sole and
absolute discretion. Employees will, of course, be notified of such changes to the
Manual if and when they occur.

We hope that your experience here will be challenging, enjoyable, and rewarding!

Sincerely,

Tony DuBois

Tony DuBois
General Manager

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Orange County ABC Board Policy and Procedure Manual

Table of Contents

Section 1: Organization and History of the Orange County ABC Board

1-1 History
1-2 Mission
1-3 Overview
1-4 Promulgation of Policies and Procedures
1-5 Organizational Chart

Section 2: Board of Directors Policies and Procedures

2-1 Rules of Procedure for Board Meetings
2-2 Rules 1 through 28
2-3 Appointment, Compensation and Reimbursement of Board Members
2-4 Responsibilities of the Board Members, Board Chair, Secretary and GM
2-5 Manager’s Meetings and Board/Employee Relations
2-6 Alcohol Rehabilitation and Education Distributions
2-7 Minority Business Outreach Plan - Construction

Section 3: Board Personnel Policies and Procedures

3-1 Board of Directors and GM’s Responsibilities
3-2 Personnel Files & Data Changes
3-3 Training Policy
3-4 Customer Service Laws
3-5 Customer Service Rules
3-6 Customer Parking & In-Store Music
3-7 Emergency Closings & State of Emergency
3-8 Shoplifting
3-9 Work Week, Pay Period
3-10 Time Cards and Attendance Records
3-11 Overtime
3-12 Rules of Conduct
3-13 Personal Appearance
3-14 Conflict of Interest & Gift Ban
3-15 Meal Periods/Break Periods
3-16 Tobacco Use
3-17 Communication Devices and Electronics
3-18 Board Credit Cards
3-19 Solicitation & Moonlighting
3-20 Whistleblower Protection
3-21 Wrongful Conduct and Rules of Reprisal
3-22 Housekeeping
3-23 Recycling
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3-24 Travel Policy
3-25 Safety & Vehicle Operations
3-26 Change Fund
3-27 Cash Handling
3-28 Information Integrity and Security
3-29 Code of Business Ethics and Conduct
3-30 Disclosure Policy

Section 4: Recruitment and Employment

4-1 Hiring
4-2 Statement of Equal Opportunity & Substance Abuse
4-3 Recruitment and Selection
4-4 Nepotism/Hiring of Relatives
4-5 Disability Accommodation
4-6 Immigration Law & Age Restrictions
4-7 Harassment
4-8 Continuous Service & Reinstatement
4-9 Promotions & Tranfers & Suspensions
4-10 Background/Credit Checks
4-11 Introductory Period
4-12 Employee Acknowledgements

Section 5: Employee Benefit Program

5-1 Vacation
5-2 Holidays
5-3 Retention Benefit
5-4 NC Retirement (LGERS)
5-5 NC 401k
5-6 Health / Dental & Disability Insurance
5-7 Cafeteria Plan
5-8 Sick Leave
5-9 Medical Leave
5-10 Family Leave
5-11 Funeral & Civil Leave
5-12 Military Leave
5-13 Administrative Leave
5-14 Workers Compensation
5-15 Exhausted Leave / Shared Leave & Leave Without Pay
5-16 Education Benefits
5-17 Reserved for Future Use
5-18 Other benefits

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Section 6: Compensation Plan

6-1 Compensation Plan & Salary Chart
6-2 Position Classification Plan
6-3 Job Descriptions

Section 7: Performance Management

7-1 Performance Evaluation Process
7-2 Progressive Discipline Policy
7-3 Open Door Policy
7-4 Problem Resolution Procedure
7-5 Suggestion Program
7-6 Separation

Section 8: List of Forms

1. Employee Acknowledgement Form
2. Code of Ethics and Conduct Form
3. Disclosure Policy
4. *Reserved for Future*
5. Employment Application
6. Travel Expense Report
7. Suggestion Form
8. Safety Checklist
9. Change Funds – Shortages/Overages
10. Conflict of Interest/Gift Ban
11. *Reserved for Future*
12. Time-off Request and Approval Form
13. Telephone Call Log
14. Payroll Set-up Change Request
15. Consumer Notification Letter
16. Pre-Adverse Action Letter
17. Adverse Action Letter
18. Applicant Consent for Release of Information
19. Summary of Rights Under Fair Credit Reporting Act
20. Performance Development Plan
21. 90 Day Review
22. Mid-Year Review
23. Part-Time Review
24. Vacation Relief Review
25. Store Management Review
26. Office Management Review
27. Assistant GM Review
28. GM Review
29. Grant Application
30. Grant Funding Budget
31. Grant Final Evaluation Grant Final Evaluation
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Table of Contents

Section 1: Organization and History of the Orange County ABC Board

1-1 History
1-2 Mission
1-3 Overview
1-4 Promulgation of Policies and Procedures
1-5 Organizational Chart

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Orange County ABC Board Policy and Procedure Manual

Organization of the Orange County ABC Board

History

The Orange County ABC Board was established under Chapter 18 of the
General Statutes of North Carolina, and implemented by a countywide election
held on February 3, 1959. A composite Board consisting of the Orange County
Board of Commissioners, the Orange County Board of Education, and the
Orange County Board of Health appointed three individuals to serve on the
Orange County ABC Board with terms of three years, two years, and one year.

The sale of mixed beverages in social establishments and restaurants in Orange
County was authorized by county-wide vote on the September 12, 1978.

On the April 17, 1979, the North Carolina General Assembly, in Session Laws
Chapter 385, provided an act to expand the Orange County ABC Board from
three to five members and provided that the members shall be appointed by the
Board of Orange County Commissioners.

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Mission
The Orange County ABC Board is an independent political subdivision of the
State of North Carolina that purchases, distributes, controls and sells spirituous
beverages to the eligible citizens and visitors to this County, consistently with the
applicable laws of North Carolina and rules of the NC ABC Commission. Our
united goal is to achieve a delicate balance in four important areas: (1) providing
the highest level of customer service, (2) maintaining a dedicated workforce, (3)
contributing net profits to designated Orange County systems, such as
educational/rehabilitation, law enforcement and the general fund, and (4)
maintaining sufficient working capital to provide for expansion and improvements.

Mission Statement
The mission of the Orange County ABC Board and our employees is to serve our
locality responsibly by controlling the sale of spirituous liquor, returning profits to
Law enforcement, Alcohol Education, and the County General Fund while
providing excellent service in customer friendly, modern, and efficient stores.

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Overview

The Orange County Alcoholic Beverage Control Board is a governmental
agency. The Board is an independent local political subdivision of the State.
Employees work for the Orange County ABC Board, not the Orange County
Government or the State of North Carolina. The local ABC Board has the power
and authority to adopt rules governing the operation of the Orange County ABC
Board.

The North Carolina Alcoholic Beverage Control (ABC) Commission is an agency
under the Department of Commerce. The overall objective of the Commission is
to provide uniform control over the sales, purchase, transportation, manufacture,
consumption, and possession of alcoholic beverages in the State. It is
imperative that the Orange County ABC Board conform at all times to the
controls which the Commission has established.

The Orange County ABC Board operates retail liquor stores and liquor-by-the-
drink (LBD) distribution facilities. ABC laws are enforced through contracts with
local law enforcement agencies in lieu of having an internal enforcement arm.

NC General Statutes require that the Board expend at least 5% of profit for law
enforcement and at least 7% of same profits for Alcoholic Education and
Rehabilitation purposes. The Orange County ABC Board is also required to
retain working capital requirements at not less than two weeks’ average gross
sales of the latest fiscal year or greater than four months’ average gross sales of
the latest fiscal year. Gross sales mean gross receipts from the sale of alcoholic
beverages less distributions.

NC General Statutes require that the entire net income, after deducting amounts
required for law enforcement and education and retaining proper working capital,
be paid quarterly to the Orange County general fund.

According to The Orange County ABC Board has the authority to

 Buy, Sell, Transport, and possess alcoholic beverages as necessary for
the operation of its ABC stores

 Adopt rules for its ABC system, subject to the approval of the Commission

 Hire and fire employees for the ABC system

 Designate one employee as manager of the ABC system and determine
his/her responsibilities

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 Require bonds of employees as provided in the rules of the Commission

 Operate ABC stores as provided by law

 Issue purchase-transportation permits as provided in Article 4 herein

 Employ local ABC officers or make other provision for enforcement of ABC
laws

 Borrow money as provided in G.S. 18B-702

 Buy and lease real and personal property, and receive property,
bequeathed or given, as necessary for the operation of the ABC system

 Invest surplus funds as provided in G.S. 18B-702

 Dispose of property in the same manner as a city council may under
Article 12 Chapter 160A of the General Statutes

 Perform any other activity authorized or required by the ABC law

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