Operations Management and Supply Chain Network Theory

245 Pages·2012·18.18 MB·English

by  Professor Anna Nagurney

Operations Management and
Supply Chain Network Theory
Professor Anna Nagurney
JohnF.SmithMemorialProfessor
Director–VirtualCenterforSupernetworks
IsenbergSchoolofManagement
UniversityofMassachusetts,Amherst,Massachusetts01003
and
VisitingProfessorofOperationsManagement
SchoolofBusiness,EconomicsandLaw
GothenburgUniversity,Gothenburg,Sweden
University of Gothenburg Fall 2012 PhD Course:
Theoretical Perspectives in Contemporary Business
Administration Research
(cid:13)cAnnaNagurney2012
ProfessorAnnaNagurney TheoreticalPerspectives
Course Outline of Topics
• Introduction to Operations Management
• Overview of Networks of Relevance to Supply Chains
• Supply Chain Network Theory and Applications
• Other Issues That Have Been Explored Using Supply Chain
Network Theory
ProfessorAnnaNagurney TheoreticalPerspectives
Introduction to Operations Management
ProfessorAnnaNagurney TheoreticalPerspectives
Introduction to Operations Management
In this course segment we will cover the following:
I What is Operations Management?
I A Brief History of Operations Management
I Goods versus Services
I What Do Operations Managers Do?
I Issues Facing Operations Managers.
ProfessorAnnaNagurney TheoreticalPerspectives
What is Operations Management?
ProfessorAnnaNagurney TheoreticalPerspectives
Operations
Operations consist of the jobs or tasks composed of one or more
elements or subtasks, performed typically in one location.
Operations transform resource or data inputs into desired goods,
services, or results, and create and deliver value to the customers.
Two or more connected operations constitute a process.
Operations are essential to any organization and, hence, so is
operations management.
ProfessorAnnaNagurney TheoreticalPerspectives
What is Operations Management?
Operations management is the design, improvement, and the
management of the transformation processes that create value by
converting inputs, such as raw materials, labor, and/or customers
into outputs, such as goods or services.
Operations managers solicit feedback at each stage of the
transformation processes.
ProfessorAnnaNagurney TheoreticalPerspectives
What is Operations Management?
Operations management is concerned about Systems and how to
make them operate Better, whether more efficiently, more
effectively, at a higher level of quality, at reduced cost, and/or at
lower environmental emissions, using the appropriate criterion or
criteria determined by the organization.
Operations Management (OM) is one of the major functions
of any organization (Finance, Marketing, Operations
Management).
ProfessorAnnaNagurney TheoreticalPerspectives
Examples of Some Systems and the Transformation
Processes
ProfessorAnnaNagurney TheoreticalPerspectives
Properties of Transformation Processes
The transformation processes may be:
• Physical: as in the manufacturing operations;
• Locational: as in transportation and distribution operations;
• Exchange: as in retail operations;
• Physical: as in healthcare operations;
• Informational: as in communications and education;
• Psychological: as in entertainment.
ProfessorAnnaNagurney TheoreticalPerspectives