Table Of ContentO N E TEAM
ON ALL
LEVELS
Stories from Toyota Team Members
SECOND EDITION
ONE TEAM
ON ALL
LEVELS
Stories from Toyota Team Members
SECOND EDITION
TIM TURNER & COLLEAGUES
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ISBN 13: 978-1-138-43480-6 (hbk)
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Dedicated to the memory of Eugene C. Keith
I will forever be grateful for you taking the time to find
those students who would have been overlooked.
Dedicated to the memory of Bob Ditty
Team leader at TMMK and coauthor of this book.
Contents
The Toyota Precepts............................................................xiii
Foreword...................................................................................xv
1 Our History..........................................................................1
Kosai, Shizuoka, Japan, 1867.....................................................1
Georgetown, Kentucky, 1985....................................................4
Georgetown, Kentucky, January 2009: The Recession
and Downturn of the Auto Industry.......................................5
Washington, D.C., February 2010.............................................6
2 Our Beginning: Team Members Who Began the
Success Story......................................................................9
Debbie Poe: Assistant Manager..............................................10
Karen Wells: Assistant Manager..............................................14
Keith Royse: Group Leader......................................................16
Tony Hendrichs: Group Leader..............................................20
My Story as a Military Team Member at Toyota.......20
Audie Alford: Group Leader....................................................24
Doug Omohundro: Assistant Manager, Conveyance........27
Toyota ... “What a Feeling”............................................27
Lowry Gillis: Team Leader.......................................................29
David Craig: Assembly 1 Safety Team and Proud of It!!! ...31
Avery Bussell: Group Leader, Assembly 1 ..........................34
3 Our Motivation: Stories of Appreciation and
Dedication..........................................................................37
Shannon Conder: Team Member, TMMI Assembly
Conveyance.................................................................................39
vii
viii ■ Contents
Bryan Litteral: Team Leader.....................................................42
Jeff Hill: Team Leader...............................................................44
Katrina Bevins: Team Member...............................................46
David Farmer: Associate Staff.................................................48
Rick Corbin: Group Leader, Body Weld 1 CCR.................51
David Eads: Team Leader........................................................53
4 Our Inspiration: Stories of Support and Triumph ...57
Larry McRae: Team Leader......................................................58
Matt Lucas: Team Member.......................................................60
Brent Pennington: Team Member.........................................62
Nick Ousley: Team Member...................................................64
Greg Richards: Team Member................................................67
David Soard: Team Leader.......................................................69
Kathy Walker Taulbee: Team Member.................................73
5 Our Determination: Stories of Kaizen......................75
Kelly C. Cox: Engineer, Power Train.....................................76
Brian McElroy: Team Leader....................................................79
Communication.................................................................80
Doug Collins: Team Leader, Body Weld 1...........................81
David Foster: Team Member...................................................84
Mike Perkins: Dave Foster’s Group Leader................86
Ron Kristoff: Team Leader, KGPC Trainer...........................88
Transition to Toyota..........................................................88
Blair Perkins: Engineering Specialist, Assembly................90
6 Our Thinking Minds: Stories of Quality Circle
Activity................................................................................93
Renee McIntosh: Team Member, Quality Circle Support ...95
A Team Member’s Day at Toyota..................................95
Brian Staples: Team Leader......................................................98
Mark Alexander: Team Leader, Body Weld.......................102
Greg Ballou: ESI and Safety Team Member..............102
Steve Turley: Team Member, Quality Circle Support......104
David Eads: Team Leader......................................................106
Contents ■ ix
7 Our Family: Making It Personal...............................109
Lillie Turner: Team Leader.....................................................Ill
Abbie (Age 9) and Cash Turner (Age 7): Children of
Tim Turner..................................................................................114
Bob Ditty: Team Leader..........................................................115
Zenith Sorrell: Team Leader, and
Jeff Sorrell: Skilled Team Leader..........................................117
Kim Burnette: Team Member................................................119
John Booth: Team Member, Quality Gate.........................122
Deanna Feeback: Team Member..........................................124
8 Our Education and Training: Reach for the
Stars Program.................................................................127
David Barnhart: Team Member............................................129
Keith Claunch: Team Leader..................................................131
Orcelia “Lou” Spagnoletta: Assistant Manager, Toyota’s
Mississippi Plant.......................................................................133
Arthur Black: Team Leader, Various Experiences............138
Alfred Johnson: Group Leader.............................................140
Bonnie Smith: Assistant Manager, Conveyance.......141
9 Our Teamwork................................................................143
Andy Baysinger: Team Member...........................................144
Jessie Childers: Team Member, Maintenance....................146
Lessons..............................................................................146
David Garvin: Team Member................................................148
Mike Bensing: Team Member................................................151
Mary Jane Wills: Assistant Manager, Assembly 2..............153
10 Our Understanding: What We Have Learned
Along the “Toyota Way”...............................................155
James Basham: Assistant Manager.......................................157
Life with Toyota................................................................157
Mickey Payne: Group Leader.................................................159
Fenella Smith: Specialist, Talent Management..................161
Gary Cummings: Assistant Manager, Plastics Department... 164
