Newcastle Gateway - Accommodation and Support Service Directory

137 Pages·2013·0.75 MB·English

Service Directory

All data confirmed for April 2013

This is intended as a support document for agencies with access to the Newcastle
Gateway – if you are not acting for one of these agencies and have questions about the
Newcastle Gateway please contact the Active Inclusion Newcastle Unit on 0191 277 1707
or via [email protected]

Version – v1.04.13
Contents: Page

Introduction ………………………………………………………………. 4

Newcastle Gateway Service Breakdown …………………………... 5

Emergency Access ………………………………………………………. 6
Cedar House 7
City Road Life House 9
Elliott House 11
Under the Bridge 13
YHN YPS Hostel (Stepping Stones) 15

Non-emergency Access………………………………………………….. 17
Abbott House 19
Bentinck Road 21
Byker Bridge Housing and Support 23
Cedar House Resettlement 25
City Road Resettlemet Unit 27
Cumberland House 29
Deerbush 31
Elswick Lodge 32
Francis House 35
Haven 37
Hawthorn Terrace 39
Home Group Newcastle Community Move On 41
ISOS Newcastle Supported Housing (Long Term) 43
ISOS Sallyport Crescent 45
ISOS Newcastle Supported Housing (Short Term) 47
Mental Health Concern Supported Housing 49
Mental Health Matters 52
North of England Refugee Service (NERS) 54
North Kenton Core and Cluster Service (YHN) 56
Outpost 58
Praxis Supported 60
Praxis Newcastle Women and Children 62
Richmond Fellowship Long Term Supported 64
Richmond Fellowship Short Term Supported 66
Ridley Villas 68
Roycroft House 70
Simonside House 72
New Bridges Hostel 74
The Veterans Centre 76
Tyneside Foyer 78
Tyneside Foyer Triangle House 80
Virginia House 82
Wavelength 84

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Floating Support……………………………………………………………. 86
Cyrenians Tenancy Support 88
Isos Outreach Home Support 90
Keyring Living Support Networks 92
NECA Floating Support 94
Norcare Newcastle Housing & Addictions Service 96
Outpost Floating Support 98
Phoenix Futures Resettlement Service 100
Places for People Women at Risk of Domestic Violence 102
Places for People Newcastle Floating Support 104
Places for People Property Based Floating Support 105
Richmond Fellowship Assessment and Resettlement 106
Simonside House Resettlement Service 108
Tyne Housing Association Newcastle Floating 110
Support Service
YHN Drug and Alcohol Advice and Support Workers 111
YHN Hospital Discharge Advice and Support Workers 112
YHN Outreach Floating Support 113
YHN Pathways Advice and Support Workers 114
YHN Pathways Mental Health Hub 116
YHN Pathways Private Rented Floating Support 118
YHN Pathways Refugee Floating Support 119
YHN Young People’s Service (YPS) 120
YHN YPS Leaving Care Floating Support 121

Transitional Tenancies……………………………………………………… 122
Beavans 123
Jubilee View 125
Len Woodley Apartments 127
Simonside House Resettlement Service 129

Direct Placement Services……………………………………………………… 131
Cherry Tree View 132
Tyneside Foyer Emergency Rooms 134
Westbridge (formerly Strathmore Crescent) 136

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Introduction

Newcastle Gateway
This is a web based referral system to accommodation and support services in Newcastle
upon Tyne for people working with statutory services in the city who require emergency
and/or supported accommodation or floating support. It went live in February 2010 with
emergency and non-emergency accommodation services and has expanded to include
specialist accommodation and floating support services. Further floating support services
will come on-line in 2013.

Services and service types
This directory gives details of the accommodation and other support services included on
the Newcastle Gateway. It is broken down into the following service types:

• Emergency Access
• Non-Emergency Access
• Transitional Tenancies
• Floating Support
• Direct Placement services

Each section includes a description of the service type followed by a description of each
individual service. The service information has been obtained from the organisation who
provides it and although we aim to ensure the information is correct and regularly updated
there may be errors between versions where services have changed. Contact information
is included for each service if you have any queries about them and if you notice any
incorrect information please let us know. This directory will be version numbered with the
most recent version added to the Files tab on the Newcastle Gateway home page.

Level of support
Within service types there is a range of support provided – from 24 hour on-site staffing to
low level visiting support in dispersed, community accommodation. The directory page for
each service will state the level of support/staff contact for clients and you will need to
select the appropriate level of service when completing an assessment.

(cid:190) Please note – selecting all types of service can exclude your client from some
options e.g. selecting 24 hour staffing services will prevent your client from being
referred to some visiting support services.

The support options are:
• Floating/visiting support – up to once per week
• Floating/visiting support – 2-3 times per week
• Floating/visiting support – 4+ times per week
• Hostel / single site accommodation with daytime staffing
• Hostel / single site accommodation with 24-hour staffing

The diagram on the following page shows a breakdown of the types of service and support
levels and where each service sits – some services appear in more than one section
where they have a range of provision.
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Newcastle Gateway Service Breakdown – April 2013
Emergency Non-Emergency Transitional
Floating Support Direct Placement
Access Access Tenancy
Service type
Hostel based/single Hostel based/ Floating Support
Hostel based, Community based/dispersed accom Transitional Local Authority –
site single site -to access accommodation
24 hour staffing Visiting support Tenancies Temp Accom.
24 hour staffing Daytime staffing and tenancy sustainment
Other Direct
4+ times per 2-3 times per Up to once per
Placement
week week week
services
Support type
Isos Outreach
Byker Bridge
Cedar Resettlement
Housing & Cyrenians
Byker Bridge Support Bentinck Rd KeyRing Cherry Tree
City Rd Abbott House Housing and View
Resettlement Support Norcare Addictions Service
Cyrenians Deer bush
Byker Bridge
Cedar House Bentinck Rd Foyer
Cumberland House Housing & Support Haven Hawthorn NECA Beavans Emergency
City Road Deerbush Terrace Transitional
Francis House Elswick Lodge Mental Health Outpost
Lifehouse Tenancies
Concern -Early
Hawthorn Terrace Home Group
New Bridges North Kenton Core Intervention Phoenix Futures
Elliott House Newcastle Jubilee View
& Cluster Project
Isos Supported Community
Ridley Villas Places for People (x3)
Under the Bridge Housing Move on Len Woodley
Praxis – Women & Mental Health
Apartments
Simonside House Children Concern Richmond Fellowship
YHN YPS Hostel North of England Richmond
Supported
(formerly Stepping Refugee Service Fellowship Simonside
Tyneside Foyer/ Roycroft House Housing Simonside Resettlement
Stones) Transitional
Triangle House Westbridge
Richmond Sallyport Tenancies
Veterans Centre Outpost Cyrenians Tenancy Support (formerly
Fellowship Crescent
Virginia House Strathmore
Praxis Service YHN Floating Support (x9) Crescent)
Mental Health
Wavelength
Matters
Tyne Housing
Services
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Emergency Access (EA) services

There are 5 Emergency Access services in Newcastle
• Cedar House – Salvation Army
• City Road Lifehouse – Salvation Army
• Elliott House – The Cyrenians
• Under the Bridge – Tyne Housing Association
• YHN YPS Hostel (formerly Stepping Stones)

These are generally larger, single site services with 24-hour staffing. When they have
vacancies, these services can respond quickly to housing need as their assessment and
acceptance procedures can often be carried out more quickly than other types of
accommodation.

Who to refer to EA services
• Clients who currently have no accommodation or who are likely to lose their
accommodation soon
• Clients who have a longer term need for supported housing but who need
accommodation quickly – clients can be referred to multiple service types
• Clients who have an immediate housing need but who could be expected to move
on to independent accommodation as soon as some is identified for them.

How to refer to EA services
Ensure that the Accommodation Type ‘Emergency Access’ is selected when you create a
new assessment.

Additional information
EA beds can come up at short notice and are generally filled quickly. Make sure that you
have added all current contact information for your client such as agencies working with
them, services that they use regularly such as day centres, the client’s mobile number if
they have one or friend and family information if they can be contacted there. Make sure
the client knows that they need to stay in contact with agencies and advise you of any
changes to their contact information or they may miss the chance of accommodation.

A place in an EA service should not be considered as having solved a client’s
accommodation issues and there should be ongoing work to secure more settled
accommodation whether this is other supported accommodation or independent housing
such as private rented, a local authority or housing association.

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Cedar House – Salvation Army

Address Denmark Street Phone [phone]
Newcastle Upon Tyne Fax [phone]
NE6 2UH Email [email protected]
Website Salvation Army

Map Click for Map

Directions
Cedar House is in the Byker area of Newcastle. From the city centre buses 12, 39, 40, 62 and 63
go from Old Eldon Square to Shields Road or you can take the Metro to Byker station. We are
situated behind Shields Road on Denmark Street just past Millers Sales Rooms and Ringtons

Bedspaces 18 HB Cost per week £152.67
Maximum stay 2 years HB Ineligible charge £20.30

Aims
Hostel for single women in need of support.

Area covered
Cedar House is a single site service in Byker.

Client Group

Gender: Male Age: Min 17
Female Max 60

Excluded Groups
Arsonists or people suffering from severe mental illness who have a history of aggression or
violence. Those with high support needs that can not be met by the project

Disability access
1 accessible bedroom with bathroom

Other requirements
None

Accommodation

Service Type Emergency access

Support Type Tenure type
Floating / visiting support: up to once per week Assured shorthold
Floating / visiting support: 2-3 times per week Licence Agreement
Floating / visiting support: 4+ times per week Other* (give details)
Hostel / single site with daytime staffing
Hostel / single site with 24 hour staffing

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Details of support / staff contact
24 hour waking cover. A keyworker is allocated to each service user who will identify their support
needs and co-ordinate their support planning through weekly meetings. Service user involvement
is encouraged. Life-skills training is offered to all service users.

Details of accommodation
Single bedrooms with en-suite facilities.

Communal facilities
2 lounges, recreation area with pool table. Laundry facilities available. A resource room equiped
with IT and training facilities is also available. Mini bus.

Access and other House Rules
24 hour access. No alcohol or drugs allowed on the premises. Residents are given a copy of the
house rules on admission.

Pets allowed?
No

Visitors
Visitors are welcome between 1pm and 4pm in the communal lounge only

Health services
Drug and alcohol workers visit on a weekly basis. Service users are helped to register with a local
GP. Sexual health sessions are held regularly.

User participation
There are monthly resident meetings, a Health & Safety Action Group and residents are able to
contribute to a monthly newsletter.

Additional information
None

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City Road Lifehouse – Salvation Army

Address 9 City Road Phone [phone]
Newcastle Fax [phone]
NE1 2BR Email [email protected]
Website Salvation Army

Map Click for Map

Directions
Situated in the East End of Newcastle, close to both the City centre and the Quayside. Bus
services 12, 21, 39, 40 and 62 from city centre. or 2 minute walk from Manors metro station.

Bedspaces 56 HB Cost per week £171.36
Maximum stay 2 Years HB Ineligible charge £27.84

Aims
Accommodation for men with a history of sleeping rough, alcohol or drug dependency or mental
health problems who are capable of working towards independent living.

Area covered
This is a single site service to the east of the city centre.

Client Group

Gender: Male Age: Min 18
Female Max None

Excluded Groups
Arsonists, people with severe mental illness, people with violent dispositions or with high support
needs that cannot be met by the project, under 18s or females.

Disability access
Wheelchair facilities available e.g. toilet, bathroom and unit adapted for disabled person

Other requirements
None

Accommodation

Service Type Emergency access

Support Type Tenure type
Floating / visiting support: up to once per week Assured shorthold
Floating / visiting support: 2-3 times per week Licence Agreement
Floating / visiting support: 4+ times per week Other* (give details)
Hostel / single site with daytime staffing
Hostel / single site with 24 hour staffing

Details of support / staff contact
24 hour waking cover and on-call cover overnight.

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Details of accommodation
En-suite accommodation with shared bathrooms, lounges and dining areas.

Communal facilities
Shared lounges and dining areas. Laundry facilites available on site. Operate a token system - 50p
token for wash and 20p token for dryers. Breakfast and evening meal provided. Snack lunch
available at extra charge. Weekends - free lunchtime meal and snack tea.

Access and other House Rules
24 hour access - no restrictions. No alcohol, illegal drugs or pets allowed on premises. Room keys
must be left at the reception when leaving the centre.

Pets allowed?
No

Visitors
Visitors welcome between 9am-9pm but only in communal areas

Health services
Support provided to access GP, dentist, optician, community nurses and CPNs as needed.

User participation
Regular residents' meetings and participation groups for Health and Safety and quality assurance
along with a centre advisory group.

Additional information
Resettlement unit available for those capable of independent living. Varied life skills and recreation
programme. Partnership with both Newcastle and North Tyneside Colleges.

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