NBX V6.5 Admin Guide

548 Pages·2008·5.89 MB·English

NBX® Administrator’s Guide
V3001 Analog
V3001 BRI
V3001R
V3000 Analog
V3000 BRI
V5000
Release 6.5
Part Number 900-0212-01 AB
Published March 2009
http://www.3com.com/
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If you are a United States government agency, then this documentation and the software described herein
are provided to you subject to the following:
United States Government Legend: All technical data and computer software is commercial in nature
and developed solely at private expense. Software is delivered as Commercial Computer Software as
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C
ONTENTS
ABOUT THIS GUIDE
How to Use ThisGuide 17
Conventions 18
International Terminology 18
Your Comments 19
1 INTRODUCTION
Network-based Telephony 21
NetSet Administration Utility 22
NetSet User Interface 23

2 SYSTEM SETTINGS
Auto Discovery 25
Initial System Configuration 26
Disabling the Auto Discovery Feature 28
Enable Features System-Wide 28
How Call Timer Works With Other Telephone Features 29
System Identity 30
Business Information 32
System Mode 32
Business Hours 32
Date and Time 33
System Date and Time 33
Simple Network Time Protocol (SNTP) 34
IP Settings 34
Audio Settings 34
Compression Overview 35
Codec Selection 36
Codecs and NBX Devices 38
Silence Suppression Overview 39
Timers 40
4
Multicast Addresses 41
3 FEATURE SETTINGS
Account Codes 43
Feature Interaction 44
Account Codes: Operational Modes 46
Call Pickup 49
Group Numbers 49
Call Park 51
Adding a Call Park Extension 51
Changing a Call Park Extension Name 51
Removing a Call Park Extension 51
Page Zones 52
Page Zone Feature Support 52
Ring Patterns 53
Supervisory Monitoring 53
Introduc tion to Monitoring 54
Domains and Upgrades 55
Domains and Privacy 56
Announcement Tones and Supervisory Modes 58
Supervisory Monitoring Usage Notes 61
Supervisory Monitoring Error Conditions 63
Speed Dials 65
WhisperPage 66
WhisperPage Permissions 68
Using Domains For WhisperPage 68
Feature Interaction With Whisper Page 69
WhisperPage Restrictions 70
4 SYSTEM MAINTENANCE
System Backup 73
System Restore 76
Import / Export Data 77
Reboot/Shutdown 78
Password Administration 79
Call Report Settings 80
CDR Changes At Release R6.0 80
5
Windows Environment Specifications 82
Installing Call Reports 83
Configuring Call Reporting 83
Purge CDR 83
Purge Database 84
Purge Database and CDR 84
Purge All Voice Mail 84
Manage Data 85
Migration 85
Restore Database From Another Version 87
Disk Mirroring 87
Adding a Mirror Disk 87
Verifying a Failed Disk Drive 90
Reverting to a Single-Disk System 90
5 TELEPHONE CONFIGURATION
Adding, Re moving, and Modifying Telephones 93
Adding a New Telephone 93
Modifying a Telephone 95
Checking a Telephone’s Status 96
Removing a Telephone 96
Rebooting a Telephone 96
Adding a Remote Telephone 97
Remote NAPT Telephone Configuration 97
Creating and Managing Bridged Extensions 98
Example BridgedExtensions Configurations 100
Defining Bridged Extensions 101
Defining Bridged Extensions on a Primary Telephone 102
Defining Bridged Extensions on a Secondary Telephone 103
Defining Bridged Extensions on 3103 Manager’s Telephones 104
Modifying Bridged Extensions 107
Sample Calling Situations Using Bridged Extensions 107
Viewing BridgedExtension Information 108
Camp On Feature and Bridged Extensions 109
Creating and Managing Telephone Groups 109
Creating a New Telephone Group 110
Modifying a Telephone Group 110
6
Removing a Telephone Group 110
Viewing Telephone Group Membership 111
Recording and Monitoring Telephone Calls 111
Recording Calls Between Telephones with Different Recording
Settings 112
Remote Telephones 112
Music On Hold (MOH) 112
Non-3Com Telephones 113
Creating and Managing Button Mappings 113
Mapping Access Buttons 114
Mappings for Telephone Users and Groups 115
Creating a Busy Lamp/Speed Dial Button Mapping 116
Creating a Delayed Ringing Pattern 116
Creating Groups and Button Mappings 117
Changing Device IP Settings 118
Configuring the 3Com Attendant Console 120
Adding an Attendant Console 120

Modifying an Attendant Console 121
Viewing Attendant Console Status 121
Removing an Attendant Console 122
Configuring Attendant Console Buttons 122
Changing Attendant Console IP Settings 123
Configuring Connectivity to a 3105 Attendant Console Through the
Serial Port 124
Connecting and Managing Analog Devices 126
Adding an Analog Terminal Card 126
Adding an Analog Terminal Adapter (ATA) 128
Modifying an Analog Terminal Port 129
Removing an Analog Terminal Adapter 129
Viewing The Status of an Analog Terminal Adapter 129
Advanced Settings 130
6 USER CONFIGURATION
Users 131
Phantom Mailboxes 131
Class of Service (CoS) 132
7
7 CALL DISTRIBUTION GROUPS
Automatic Call Distribution (ACD) 135
ACD Groups 136
ACD Shifts 139
Estimated Wait Time Announcements 140
In-Queue Digit Processing and Announcements 142
ACD Group Open/Close and Announcements 142
Announcements for SIP-Mode Systems 143
Wrap-Up Time 143
Streaming ACD Data Through a TCP Socket 144
ACD Considerations 144
Hardware Limits for ACD Groups 145
ACD Operations With Call Detail Reports (CDR) 145
Display Data 145
Voice Mail Port Usage 145
Using ACD 146
ACD Gr oups 146
ACD Announcements 148
ACD Agents 150
ACD Statistics 151
Hunt Groups 154
Linear and Circular Hunt Groups 155
Calling Groups 156
Call Coverage 156
Hunt Group Supervisory Monitoring 157
8 PSTN GATEWAY CONFIGURATION
Configuring and Managing AnalogLineCard Ports 159
Configuring a LineCardPort 160
Modifying a LineCardPort 162
Removing a LineCardPort 162
Verifying Line Card Port Status 163
Rebooting a LineCardPort 163
Advanced Settings 163
Configuring and Managing Digital Line Cards 164
Adding a Digital Line Card 165
Configuring the Digital Line Card 168
8
169
Digital Line Card Status Lights 172
Modifying a Digital Line Card 175
Support of AT&T’s 4ESS Switch Protocol 178
Adding or Modifying a Digital Line Card Group 179
Modifying Card Channels 182
Modifying IP Settings 184
Removing a Digital Line Card 185
Setting Up a Digital Line Card at a Remote Location 185
Setting Up T1/E1 Logging 187
Viewing CSU State Information and Statistics 187
T1.231 Near End 188
T1.231 Far End 189
TR54016 Near End 189
TR54016 Far-End 189
G.826 Near End 189
G.826 Far End 190

Using Loopback Tests 190
Enabling or Disabling Loopback Tests 191
Obtaining a Dial Tone from a PBX System 192
9 NBX MESSAGING
Group List 197
NBX Voice Mail 198
Voice Mail Extensions 201
Voice Mail Passwords 201
IMAP for Integrated Voice Mail 201
Configurable Operators 202
Off-site Notification 205
Status 206
Port Usage 207
User Usage 207
Auto Attendant 208
Overview of Auto Attendant Features 208
Adding an Auto Attendant 210
Adding an Accessible (TTY) Auto Attendant 221
Managing Auto Attendants 223
9
Voice Application Setup Utility 225
Testing the Auto Attendant 226
Voice Profile for Internet Mail 227
Control Parameters 228
Operations Management 229
Statistics 230
Advanced Settings 231
Configuring Domain Name Server Information 234
10 SIP-MODE OPERATIONS
Overview of SIP Mode on the NBX Platform 235
SIP Mode Operations 235
Device Support Details 238
Feature Support 239
Platforms Supported 240
Licensing and Resource Limits 241
Dial Plan Considerations 242
SIP Mode and ACD 243
Other Applications Support 243
Call Log Support 243
SNMP Support 243
SysLog Support 243
CDR Support 243
Enabling and Configuring SIP Mode 244
Install and Configure the System for SIP Mode 244
Enable SIP Mode 245
Disable SIP Mode 245
Add Messaging 246
Create Mailboxes 247
Force Mailbox Creation 248
Configure Auto Attendants 248
Configure Music on Hold 249
Configure ACD Delayed Announcements 250
Add Trusted SIP Interfaces 253
Add an Optional IP Conferencing Module 254
Adding Telephone Users and Devices 258
Adding a Generic SIP Telephone 258
10
Adding a 3Com 3108 Wireless Telephone 260
11 DIAL PLAN
Dial Plan Concepts and Overview 261
Call Process Flow 263
Inbound and Outbound Call Processing 263
System Database 264
System Dial Plan 264
Pretranslation 265
Routing 265
System Features Affected by the Dial Plan Configuration 266
Dial Plan Tables 267
Dial Plan Command Format 268
Internal Dial PlanTable 272
Incoming Dial PlanTable 272
Least Cost Routing Dial Plan Table 273
Adding New DialPlanTables 273
Dial Plan Pretranslators 274
Pretranslators for Incoming Calls 275
Pretranslators for Certain OutgoingCalls 276
Managing theDialPlan Configuration File 277
Accessing the DialPlan 278
Creating Dial Plan Configuration Files 278
Importing and Exporting Dial Plan Configuration Files 279
Importing a User-Defined Dial Plan 281
Exporting (Saving)aDial Plan Configuration File 282
Testing a Dial Plan 283
Generating a DialPlanReport 284
Modifying a Dial Plan Configuration File 285
Outdialing Prefix Settings 286
Managing Extensions 286
Extension Settings Overview 286
Changing Extension Length and Ranges 290
How Auto Discovery Assigns Extensions 291
Modifying Extensions 292
Converting Extensions 292
Managing ExtensionLists 294