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About Module+5 1
This document outlines a faculty-designed module for a Quality Service for Hospitality and Tourism course. The module focuses on staffing for service and covers several key topics: 1. It discusses the many different employee roles needed in the hospitality industry, including front-of-house employees who interact with guests and back-of-house employees who support the service experience. 2. It covers the importance of selecting service-oriented employees who can provide an exceptional customer experience and enjoy serving guests. Traits like enthusiasm, emotional labor skills, and politeness are important. 3. It provides an overview of the staffing process, including human resource planning, job analysis, studying best performers, developing talent profiles, and
Detailed Information
| Author: | ['Franco James Sanpedro'] |
|---|---|
| Publication Year: | 2021 |
| Pages: | 10 |
| Language: | English |
| Format: | |
| Price: | FREE |
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