Table Of ContentSubject Index for Volume 21
APPLICATION
Business Process Change: A Study of Methodologies,
Techniques, and Tools
William J. Kettinger, James T.C. Teng, and Subashish Guha
Searching and Scanning: How Executives Obtain
Information From Executive Information Systems
Betty Vandenbosch and Sid L. Huff
THEORY AND RESEARCH
Factors Affecting the Adoption of Open Systems:
An Exploratory Study
Patrick Y.K. Chau and Kar Yan Tam
Information Specificity and Environmental Scanning:
An Economic Perspective
Vivek Choudhury and Jeffrey L. Sampler No.1, pg. 25
Communication Richness in Electronic Mail: Critical
Social Theory and the Contextuality of Meaning
Ojelanki K. Ngwenyama and Allen S. Lee No. 2, pg.145
Can Humans Detect Errors in Data? Impact of Base Rates,
Incentives, and Goals
Barbara D. Klein, Dale L. Goodhue, and Gordon B. Davis No. 2, pg. 169
Developing an Historical Tradition in MIS Research
Richard O. Mason, James L. McKenney, and Duncan G. Copeland No. 3, pg. 257
Personal Computing Acceptance Factors in Small Firms:
A Structural Equation Model
Magid Igbaria, Nancy Zinatelli, Paul Cragg, and Angele L.M. Cavaye No. 3, pg. 279
Effects of User Participation in Systems Development:
A Longitudinal Field Experiment
James E. Hunton and Jesse D. Beeler
RESEARCH NOTES
Measuring Information Systems Service Quality: Concerns
on the Use of the SERVQUAL Questionnaire
Thomas P. Van Dyke, Leon A. Kappleman, and Victor R. Prybutok No. 2, pg. 195
Measuring Information Systems Service Quality:
Concerns for a Complete Canvas
Leyland F. Pitt, Richard T. Watson, and C. Bruce Kavan No. 2, pg. 209
MIS Quarterly/December 1997 485
Pragmatic Perspective on the Measurement of
Information Systems Service Quality
William J. Kettinger and Choong C. Lee No. 2, pg. 223
An Historical Method for MIS Research: Steps
and Assumptions
Richard O. Mason, James L. McKenney, and Duncan G. Copeland No. 3, pg. 307
Gender Differences in the Perception and Use of E-Mail:
An Extension to the Technology Acceptance Model
David Gefen and Detmar W. Straub No. 4, pg. 389
RESEARCH ESSAYS
Discovery and Representation of Causal Relationships
in MIS Research: A Methodological Framework
Byungtae Lee, Anitesh Barua, and Andrew B. Whinston
SIM PAPER COMPETITION
Transformation of the IT Function at British Petroleum
John Cross, Michael J. Earl, and Jeffrey L. Sampler
Building Change-Readiness Capabilities in the IS
Organization: Insights From the Bell Atlantic Experience
Charles E. Clark, Nancy C. Cavanaugh, Carol V. Brown, and V. Sambamurthy
Redesigning the Customer Support Process for the
Electronic Economy: Insights From Storage Dimensions
Omar A. El Sawy and Gene Bowles
CASE HISTORY
Bank of America: The Crest and Trough of
Technological Leadership
James L. McKenney, Richard O. Mason, and Duncan G. Copeland
REFERENCE LIST OF MIS DOCTORAL DISSERTATIONS
MIS Dissertations: 1995-96
J. Scott Hamilton and Gordon B. Davis . 2, pg. 243
MISQ DISCOVERY
Qualitative Research in Information Systems
Michael D. Myers
486 MIS Quarterly/December 1997
Author Index for Volume 21
Barua, Anitesh
CE ee er ee eee Ter re re er No.
Bowles, Gene
Brown, Carol V :
ETE TEC ee TOT er rere TC re er re ee No.
CS EEOC EET TE CT Tee eT eee ee TT eT TTT ee No.
NetN NN PAIRS WR 56a S908 b cw a0 a 8hw ces scat 5 nS wroa cara le weiw lia dyd ie chem ll etwla wearer
Choudhury, Vivek =
Clark, Charles E
Copeland, Duncan G
Copeland, Duncan G
Copeland, Duncan G
Cross, John
Cragg, Paul
Davis, Gordon B oa¢@«¢e@eo
Davis, Gordon B
Earl, Michael J
Oe ae EME ON 8 5 ha aro Sho ral: dyd ev exesb ieiadeg wma atera le iare, WEIR esR ela dierereledmelaaare wla eaiat No.
Gefen, David
NET EREI ISE ORINI Ose ool cigar gue.a sho acdiidt’ hod aim) ate aculaler elo NeISla/e aed ad erg Sialal aie/ wioiaar mrelalalatd No.
Guha, Subashish
Hamilton, J. Scott
Huff, Sid L
Hunton, James E *©~«a at?t
Igbaria, Magid
Kappleman, Leon A
Kavan, C. Bruce ' NVNOMY SAWSFAG AASFNS NnOSS0LWSWSOSWSASD SSSSS8AR
eRNNRNEIND MMUNNIREB CID ogi crs heave oldveie evel we Dinielqlathe shorsieietel erence acdmtaerare Meares wea area N °o
NNN RENN MNES 67225: oa are.6 .a ia aia wid' s Ral en KGaelndie lain @.ndierdic wideeraa Berewaee wa eee ad No. 2, pg. 223
Klein, Barbara D No. 2, pg. 169
Lee, Allen S No. 2, pg.145
Lee, Byungtae ’ . 109
Lee, Choong C ; . 223
Mason, Richard O. . . 257
Mason, Richard O. ; . 307
Mason, Richard O. h . 321
McKenney, James L ’ . 257
McKenney, James L 3 . 307
McKenney, James L ’ . 321
Myers, Michael D .
CN EEOS ee Ter ee TTree oe re e ee ee re Te No. 2, pg.145
me aN RI Ee ahaa cra so cie ld iac: ccS S waar welw ave eK aie dasa Kinin acdin weiahale mia qa a a es No. 2, pg. 209
aNR TRMON ER ENO ces Ciera doc sa sicin 3 areca edn dees ae cde calstelancen ocean wan eaten No. 2, pg. 195
EE Te Le OL ee eee eT ee ee eS ee re No. 4, pg. 425
Sampler, Jeffrey L No.1, pg. 25
Sampler, Jeffrey L No. 4, pg. 401
IRMERET PIM CU oo es osSi cla ap ad Sle wa WSS ARE 8 a dil REIR a Re elameele mea alae area No. 4, pg. 389
Tam, Kar Yan No.1, pg. 1
EEE eee Te ee ee eee eee ree ee rer nT rer rye r No.1, pg. 55
Van Dyke, Thomas P No. 2, pg. 195
Vandenbosch, Betty No.1, pg. 81
Watson, Richard T No. 2, pg. 209
Whinston, Andrew B No.1, pg. 109
Zinatelli, Nancy No. 3, pg. 279
MIS Quarterly/December 1997 487