Memoria Airfarm ANG 2017 v02.cdr

104 Pages·2017·13.19 MB·English

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03
CORPORATE SOCIAL
RESPONSIBILITY REPORT
2017
© july 2018
Published by
Airpharm SA · Paseo de la Zona Franca, 46 Edificio T, 2ª planta · 08038 Barcelona · Spain
Phone: [phone] · Fax: [phone] · www.airpharmlogistics.com
CARE FOR YOUR BUSINESS
Art and design direction
MgComunicació · www.mgcomunicacio.com
03
CORPORATE SOCIAL
RESPONSIBILITY REPORT
2017
© july 2018
Published by
Airpharm SA · Paseo de la Zona Franca, 46 Edificio T, 2ª planta · 08038 Barcelona · Spain
Phone: [phone] · Fax: [phone] · www.airpharmlogistics.com
CARE FOR YOUR BUSINESS
Art and design direction
MgComunicació · www.mgcomunicacio.com
CONTENTS
40
F Our commitment to the market
06 52
Statement from General Management A G Our commitment to our team
08 72
Our team of directors B H Our commitment to society
10 84
Who we are C I Our commitment to the environment
16 98
Strategy D J Report parameters
36 99
Creation of economic value E K Table of GRI indicators
CONTENTS
40
F Our commitment to the market
06 52
Statement from General Management A G Our commitment to our team
08 72
Our team of directors B H Our commitment to society
10 84
Who we are C I Our commitment to the environment
16 98
Strategy D J Report parameters
36 99
Creation of economic value E K Table of GRI indicators
06 Corporate Social Responsibility Report 2017 Statement from the General Management 07
A STATEMENT FROM
THE GENERAL
Once again, this year it is my pleasure to present Economically, we must mention – as we habitually have
AIRPHARM's Corporate Social Responsibility Report, over the past 10 years – that, despite difficulties, we met
MANAGEMENT containing the most significant data from 2017 of particu- the budget that we submit to our shareholders each year
lar importance to our organisation's strategies on envi- together with a four-year Business Plan where we define
[102-14]
ronmental, economic and social sustainability. our strategic company objectives.
As a service company, it is our utmost concern to identify We plan to undertake a project for new warehouses in the
the needs of our clients and fully satisfy them, with our Autonomous Regions of Madrid and of Castile and León
priority objective being quality as the commitment and aimed at providing coverage for our clients in the central
hallmark of our organisation. and northwest zones.
To achieve this goal, the entire Airpharm team, led by All our projects are moving forward thanks to the com-
Quality and Continuous Improvement Assurance, has mitment of our employees. As we manage our team, we
worked to obtain and/or renew our certificates of com- are constantly working in favour of equal opportunities in
pliance with best distribution practices from the Health all fields, the same opportunities and salaries without
Department of the Catalonian Government, AEMPS any distinction whatsoever based on gender, age or any
(Spanish Agency of Medicines and Medical Devices) and other reason. As part of our essence, we have continued
the ISO 9001, ISO 14.001, CEIV Pharma and Efficiency to provide ongoing training beyond the technical require-
Network certifications, among others. ments, and are making advances to ensure social benefits
– among them work/life balance measures – and new ways
Worthy of mention is the exceptional value provided to us
in matters of prevention, as we have instituted measures
by the Clients' Workshop, as it furnishes us with a tool for
aimed at creating healthy lifestyle habits (AECC and ACIM
dialogue with one of our main interest groups and serves
talks, workshop on stopping tobacco use, etc.).
as an excellent barometer of trust, which is reflected in
this report. The objective in our social surroundings is to make
AIRPHARM the dynamising centre of our area of influ-
In environmental terms, we continue to carry out our
ence, with direct actions such as, for example, the
material recycling plan in each and every one of our
commitment to Taula Enterprise, an initiative driven by
worksites, with their monthly reports individualised by
the Barcelona City Council, or through donations to and
worksite. Along this same line, various investments have
collaborations with foundations and non-governmental
been made to replace high-power LED lamps in our
associations, returning to society what it gives us.
Barcelona warehouse with low-power lamps as an energy
consumption reduction measure. As a result of consulting our interest groups, a four-year
CSR Action Plan has been defined to respond to their
In the course of planning our upcoming move of the
needs and expectations.
Barcelona offices, one of the selection criteria for choos-
ing the new location was finding buildings with the energy In short, a year in which we have fulfilled the forecasts
efficiency seal (Breeam; certificate of sustainable con- we had at the beginning of the year, and always with the
struction). vision of meeting our objectives with the invaluable help
of all our staff, to whom I would like to offer thanks from
Our Action Plan for the next four years provides for
here.
assessing and studying the feasibility of measuring the
carbon footprint of our activity.
Santiago Martí
Presidente
06 Corporate Social Responsibility Report 2017 Statement from the General Management 07
A STATEMENT FROM
THE GENERAL
Once again, this year it is my pleasure to present Economically, we must mention – as we habitually have
AIRPHARM's Corporate Social Responsibility Report, over the past 10 years – that, despite difficulties, we met
MANAGEMENT containing the most significant data from 2017 of particu- the budget that we submit to our shareholders each year
lar importance to our organisation's strategies on envi- together with a four-year Business Plan where we define
[102-14]
ronmental, economic and social sustainability. our strategic company objectives.
As a service company, it is our utmost concern to identify We plan to undertake a project for new warehouses in the
the needs of our clients and fully satisfy them, with our Autonomous Regions of Madrid and of Castile and León
priority objective being quality as the commitment and aimed at providing coverage for our clients in the central
hallmark of our organisation. and northwest zones.
To achieve this goal, the entire Airpharm team, led by All our projects are moving forward thanks to the com-
Quality and Continuous Improvement Assurance, has mitment of our employees. As we manage our team, we
worked to obtain and/or renew our certificates of com- are constantly working in favour of equal opportunities in
pliance with best distribution practices from the Health all fields, the same opportunities and salaries without
Department of the Catalonian Government, AEMPS any distinction whatsoever based on gender, age or any
(Spanish Agency of Medicines and Medical Devices) and other reason. As part of our essence, we have continued
the ISO 9001, ISO 14.001, CEIV Pharma and Efficiency to provide ongoing training beyond the technical require-
Network certifications, among others. ments, and are making advances to ensure social benefits
– among them work/life balance measures – and new ways
Worthy of mention is the exceptional value provided to us
in matters of prevention, as we have instituted measures
by the Clients' Workshop, as it furnishes us with a tool for
aimed at creating healthy lifestyle habits (AECC and ACIM
dialogue with one of our main interest groups and serves
talks, workshop on stopping tobacco use, etc.).
as an excellent barometer of trust, which is reflected in
this report. The objective in our social surroundings is to make
AIRPHARM the dynamising centre of our area of influ-
In environmental terms, we continue to carry out our
ence, with direct actions such as, for example, the
material recycling plan in each and every one of our
commitment to Taula Enterprise, an initiative driven by
worksites, with their monthly reports individualised by
the Barcelona City Council, or through donations to and
worksite. Along this same line, various investments have
collaborations with foundations and non-governmental
been made to replace high-power LED lamps in our
associations, returning to society what it gives us.
Barcelona warehouse with low-power lamps as an energy
consumption reduction measure. As a result of consulting our interest groups, a four-year
CSR Action Plan has been defined to respond to their
In the course of planning our upcoming move of the
needs and expectations.
Barcelona offices, one of the selection criteria for choos-
ing the new location was finding buildings with the energy In short, a year in which we have fulfilled the forecasts
efficiency seal (Breeam; certificate of sustainable con- we had at the beginning of the year, and always with the
struction). vision of meeting our objectives with the invaluable help
of all our staff, to whom I would like to offer thanks from
Our Action Plan for the next four years provides for
here.
assessing and studying the feasibility of measuring the
carbon footprint of our activity.
Santiago Martí
Presidente
08 Corporate Social Responsibility Report 2017 Our Team of Directors 09
B OUR TEAM OF DIRECTORS
General Management Financial Management Quality Assurance Management Branch Locations Management HR Management Outsourcing Management
Martí, Santiago Xavier Homedes Mª José Muñoz Carlos Coca Socorro Salguero Enric Castell
It is a management style, a For a company, the CSR means As companies, we have a moral To assess the effects of our Corporate Social As Milton Friedman (1970)
strategy that goes beyond that its decision-making obligation to contribute to the actions on our environment Responsibility is an said: “There is one and only
the legal obligation. process takes into account the improvement of society from and to try to have these actions established reality in today's one social responsibility of
impacts its activities have on the social, economic and benefit the maximum of people society. It is no longer enough business–to use its resources
It reconciles business
its clients, suppliers, environmental perspectives, within our capabilities. to try to appear responsible; and engage in activities
effectiveness with managing
employees, shareholders and and this is the CSR's primary you must be responsible. The designed to increase its profits
the social, economic and
society. objective. A CSR-based best way to do so is to start by so long as it stays within the
environmental impacts
management strategy helps to taking care of our main asset: rules of the game, which is to
generated by the business
identify the needs and the people who make up say, engages in open and free
activity of the different interest
expectations of interest groups Airpharm. competition without deception
groups.
and thus strengthen or fraud”.
relationships of trust with
them.
Logistics Management Barcelona Sales and Operations Management Systems Management Deputy Director Customs Management Imports Management
Pilar Callejas Emili Ventura Jordi Crespo J. Carlos Murias Manuel Ramirez Enric Montoro
For me, Corporate Social It is a company philosophy. The CSR helps us to be aware of CSR is an entrepreneurial style In my opinion, a company of It is an active and voluntary
Responsibility (CSR) is to To involve our community in the impact of Airpharm's whose embryonic form must the future should not focus contribution to bring the
contribute as much as possible our business philosophy, which activity on our environment, emerge from the soul of the solely on aspects such as company closer to society and
to a better society and future translates into transparency, at the social and economic company itself and promote a quality, image, innovation or contribute to its well-being.
with a cleaner environment. social, economic and levels, as well as commitment born from its own profitability; it should also be
environmental vision and environmentally. human and material resources concerned about its social
In the context of CSR at
commitment. towards the outside. responsibility. Investing in
Airpharm, I like to contribute
certain interest groups will
and help by appropriately Well understood and applied,
return it a wide variety of
managing the impacts ours CSR not only contributes to
benefits.
activity generates on our improving the environment but
interest groups, the also brings the added value of
environment and society at improving the company's
large. image, valuation and
competitiveness.
08 Corporate Social Responsibility Report 2017 Our Team of Directors 09
B OUR TEAM OF DIRECTORS
General Management Financial Management Quality Assurance Management Branch Locations Management HR Management Outsourcing Management
Martí, Santiago Xavier Homedes Mª José Muñoz Carlos Coca Socorro Salguero Enric Castell
It is a management style, a For a company, the CSR means As companies, we have a moral To assess the effects of our Corporate Social As Milton Friedman (1970)
strategy that goes beyond that its decision-making obligation to contribute to the actions on our environment Responsibility is an said: “There is one and only
the legal obligation. process takes into account the improvement of society from and to try to have these actions established reality in today's one social responsibility of
impacts its activities have on the social, economic and benefit the maximum of people society. It is no longer enough business–to use its resources
It reconciles business
its clients, suppliers, environmental perspectives, within our capabilities. to try to appear responsible; and engage in activities
effectiveness with managing
employees, shareholders and and this is the CSR's primary you must be responsible. The designed to increase its profits
the social, economic and
society. objective. A CSR-based best way to do so is to start by so long as it stays within the
environmental impacts
management strategy helps to taking care of our main asset: rules of the game, which is to
generated by the business
identify the needs and the people who make up say, engages in open and free
activity of the different interest
expectations of interest groups Airpharm. competition without deception
groups.
and thus strengthen or fraud”.
relationships of trust with
them.
Logistics Management Barcelona Sales and Operations Management Systems Management Deputy Director Customs Management Imports Management
Pilar Callejas Emili Ventura Jordi Crespo J. Carlos Murias Manuel Ramirez Enric Montoro
For me, Corporate Social It is a company philosophy. The CSR helps us to be aware of CSR is an entrepreneurial style In my opinion, a company of It is an active and voluntary
Responsibility (CSR) is to To involve our community in the impact of Airpharm's whose embryonic form must the future should not focus contribution to bring the
contribute as much as possible our business philosophy, which activity on our environment, emerge from the soul of the solely on aspects such as company closer to society and
to a better society and future translates into transparency, at the social and economic company itself and promote a quality, image, innovation or contribute to its well-being.
with a cleaner environment. social, economic and levels, as well as commitment born from its own profitability; it should also be
environmental vision and environmentally. human and material resources concerned about its social
In the context of CSR at
commitment. towards the outside. responsibility. Investing in
Airpharm, I like to contribute
certain interest groups will
and help by appropriately Well understood and applied,
return it a wide variety of
managing the impacts ours CSR not only contributes to
benefits.
activity generates on our improving the environment but
interest groups, the also brings the added value of
environment and society at improving the company's
large. image, valuation and
competitiveness.
10 Corporate Social Responsibility Report 2017 Who we are 11
C WHO WE ARE
C1 Organisation Profile
AIRPHARM, [102-1] founded in 1988 is a logistics organisa-
tion in continual growth that offers international import
and export, logistics, warehousing and distribution
services, as well as customs and customs warehouse
services, logistics outsourcing, foreign trade and techni-
cal advice, and specialises in the chemical-
pharmaceutical, cosmetics and veterinary sectors.
[102-2]
We want to be recognised as a benchmark company
within our sector, offering creative and novel solutions
through continuous improvement and become the best
strategic ally of our clients and suppliers.
With our vocation for service, we want to understand the
needs of each client, to exceed their expectations and
turn them into effective solutions, ensuring that all our
activities are profitable both for them and us alike.
Over 200 professional staff currently collaborate with our
organisation, increasing their personal and professional
development, accompanying them and training them, in
an open relationship with commitment and teamwork;
which, with our correspondent and agent network allows
us to serve markets in Europe, America, Asia, Australia
and Africa [102-6], enabling us to cover 99% of the areas
where global commerce takes place. Our business is
directed mainly to the chemical, pharmaceutical, veteri-
nary and cosmetic sectors.