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About Mediated Business Interactions: Intercultural Communication Between Speakers of Spanish
This is the first monograph to examine mediated business interaction in Spanish. It focuses on communication between native speakers of Spanish from different Spanish-speaking countries with a view to informing our understanding of intercultural communication in a contemporary business environment. Using elements of pragmatics with tools from conversation analysis, the book examines the various activities that telephone conversationalists engage in to supply and demand a service over the phone through the mediational means of Spanish by addressing the following questions. * Do speakers of Spanish display similar communicative practices as those observed in other languages when requesting and being offered a service over the phone? * Do specifically located activities such as the call openings and closings display similar coordination and ritualisation as that observed in other languages?* Does the language seen as a cultural tool reflect a different orientation towards such activities? * What strategies do telephone agents and (prospective) clients employ to obtain a sale and either procure the best value for money or obviate it, respectively? And, what role does intercultural communication play in the construction of these practices?
Detailed Information
| Author: | Rosina Marquez Reiter |
|---|---|
| Publication Year: | 2011 |
| ISBN: | 9780748637201 |
| Pages: | 208 |
| Language: | English |
| File Size: | 1.2 |
| Format: | |
| Price: | FREE |
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