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Measuring Performance in Public and Nonprofit Organizations (The Jossey-Bass Nonprofit and Public Management Series) PDF

316 Pages·2003·2.409 MB·English
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by Theodore H. Poister| 2003| 316 pages| 2.409| English

About Measuring Performance in Public and Nonprofit Organizations (The Jossey-Bass Nonprofit and Public Management Series)

In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review:http://charitychannel.com/publish/templates/?a=36&z=25

Detailed Information

Author:Theodore H. Poister
Publication Year:2003
ISBN:9780787968038
Pages:316
Language:English
File Size:2.409
Format:PDF
Price:FREE
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