Table Of ContentA01T621527.fm Page 1 Tuesday, January 11, 2005 8:54 PM
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Body Part No. X10-87059
For my wife, Susan
Walter Glenn
For my wife, Erica
Tony Northrup
About the Authors
Walter Glenn, Microsoft Certified System Engineer
(MCSE) and Microsoft Certified Trainer (MCT), has
been a part of the computer industry for more than
17 years. He currently works in Huntsville, Alabama,
as a consultant, trainer, and writer. Walter is the
author or coauthor of more than 20 computer books,
including Microsoft Exchange Server 2003 Adminis-
trator’s Companion (Microsoft Press, 2003), MCDST
Self-Paced Training Kit (Exam 70-271): Supporting
Users and Troubleshooting a Microsoft Windows XP
Operating System (Microsoft Press, 2004), MCDST
Self-Paced Training Kit (Exam 70-272): Supporting
Users and Troubleshooting Desktop Applications on a
Microsoft Windows XP Operating System (Microsoft
Press, 2004), and MCSE Self-Paced Training Kit
(Exam 70-297): Designing a Microsoft Windows Server 2003 Active Directory and Net-
work Infrastructure (Microsoft Press, 2003). He has also written a number of Web-
based courses that are geared toward Microsoft certification training.
Tony Northrup, Certified Information Systems Secu-
rity Professional (CISPP), MCSE, and Microsoft Most
Valuable Professional (MVP), is a networking consult-
ant and author living in the Boston, Massachusetts
area. During his seven years as principal systems
architect at BBN/Genuity, he was ultimately responsi-
ble for the reliability and security of hundreds of Win-
dows servers and dozens of Windows domains—all
directly connected to the Internet. Needless to say,
Tony learned the hard way how to keep Windows
systems safe and reliable in a hostile environment. As
a consultant, Tony has provided networking guidance
to a wide variety of businesses, from Fortune 100
enterprises to small businesses. When he is not con-
sulting or writing, Tony enjoys cycling, hiking, and
nature photography.
Table of Contents ix
Contents at a Glance
Learn at Your Own Pace
Part 1
1 Introduction to Windows XP Professional. . . . . . . . . . . . . . . . . . . . . . . . .1-3
2 Installing Windows XP Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
3 Deploying Windows XP Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
4 Modifying and Troubleshooting the Startup Process . . . . . . . . . . . . . . . .4-1
5 Configuring Windows XP Professional . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
6 Installing, Managing, and Troubleshooting
Hardware Devices and Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
7 Setting Up and Managing User Accounts. . . . . . . . . . . . . . . . . . . . . . . . .7-1
8 Securing Resources with NTFS Permissions. . . . . . . . . . . . . . . . . . . . . . .8-1
9 Administering Shared Folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1
10 Managing Data Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-1
11 Setting Up, Configuring, and Troubleshooting Printers. . . . . . . . . . . . . .11-1
12 Managing Printers and Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-1
13 Supporting TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13-1
14 Overview of Active Directory Service . . . . . . . . . . . . . . . . . . . . . . . . . . .14-1
15 Configuring Network and Internet Connections . . . . . . . . . . . . . . . . . . .15-1
16 Configuring Security Settings and Internet Options . . . . . . . . . . . . . . . .16-1
17 Monitoring and Managing Shared Folders by
Using Computer Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17-1
18 Using Windows XP Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18-1
19 Monitoring and Optimizing System Performance. . . . . . . . . . . . . . . . . .19-1
20 Backing Up and Restoring Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20-1
Prepare for the Exam
Part 2
21 Installing Windows XP Professional (1.0). . . . . . . . . . . . . . . . . . . . . . . .21-3
22 Implementing and Conducting Administration of Resources. . . . . . . . .22-1
23 Implementing, Managing, Monitoring, and
Troubleshooting Hardware Devices and Drivers . . . . . . . . . . . . . . . . . . .23-1
24 Monitoring and Optimizing System Performance and Reliability. . . . . .24-1
25 Configuring and Troubleshooting the Desktop Environment . . . . . . . . .25-1
26 Implementing, Managing, and Troubleshooting
Network Protocols and Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26-1
27 Configuring, Managing, and Troubleshooting Security. . . . . . . . . . . . . .27-1
Contents ix
Contents
Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxv
About This Book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxvii
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxvii
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii
About the CD-ROM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii
Features of This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii
Part I: Learn at Your Own Pace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxix
Part II: Prepare for the Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxix
Informational Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xl
Notational Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xl
Keyboard Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xli
Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xli
Hardware Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xli
Software Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xlii
Setup Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xlii
The Microsoft Certified Professional Program . . . . . . . . . . . . . . . . . . . . . . . . . .xliii
Certifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xliv
Requirements for Becoming a Microsoft Certified Professional. . . . . . . . . . .xliv
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xlv
Evaluation Edition Software Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xlvi
Learn at Your Own Pace
Part 1
1 Introduction to Windows XP Professional 1-3
Why This Chapter Matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Lesson 1: Explaining Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Available Windows XP Editions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6
Lesson Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Lesson 2: Identifying Major Features of Windows XP Service Pack 2. . . . . . . . . .1-8
How to Determine Whether Service Pack 2 Is Installed. . . . . . . . . . . . . . . . .1-8
Major Enhancements Included in Windows XP Service Pack 2. . . . . . . . . . . .1-9
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-14
Lesson Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-15
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ix
x Contents
Lesson 3: Identifying Key Characteristics of Workgroups and Domains. . . . . . .1-16
How Workgroups Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16
How Domains Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-17
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-19
Lesson Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20
Lesson 4: Logging On and Off Windows XP Professional . . . . . . . . . . . . . . . . .1-21
How to Log On Locally to the Computer Running
Windows XP Professional. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-21
Windows XP Professional Authentication Process . . . . . . . . . . . . . . . . . . .1-24
How to Use a Password Reset Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-25
How to Run Programs with Different User Credentials . . . . . . . . . . . . . . . .1-26
The Purpose of Fast Logon Optimization . . . . . . . . . . . . . . . . . . . . . . . . . .1-27
How to Log Off Windows XP Professional. . . . . . . . . . . . . . . . . . . . . . . . . .1-27
Features of the Windows Security Dialog Box. . . . . . . . . . . . . . . . . . . . . . .1-27
Practice: Creating a Password Reset Disk. . . . . . . . . . . . . . . . . . . . . . . . .1-29
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-30
Lesson Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-31
Case Scenario Exercises. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-32
Scenario 1.1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-32
Scenario 1.2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-33
Troubleshooting Lab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-33
Chapter Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-33
Exam Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-34
Key Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-35
Key Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-35
Questions and Answers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-37
2 Installing Windows XP Professional 2-1
Why This Chapter Matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
Lesson 1: Preparing for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
Overview of Preinstallation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
Windows XP Professional Hardware Requirements. . . . . . . . . . . . . . . . . . . .2-2
How to Verify Hardware Compatibility with the Windows Catalog . . . . . . . . . .2-3
What Are Disk Partitions? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
Guidelines for Choosing a File System . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Guidelines for Choosing Domain or Workgroup Membership. . . . . . . . . . . . .2-7
How to Ensure You Have the Necessary Information
Before Installing Windows XP Professional . . . . . . . . . . . . . . . . . . . . . . . . .2-8
How Microsoft Grants Software Licenses . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
