Managing the Multi-Generational Workforce; From the GI Generation to the Millenials

115 Pages·2011·1.015 MB·English

by  Robert G. Delcampo, Lauren A. Haggerty, Meredith Jane Haney, Lauren Ashley Knippel

Managing
the Multi-
generational
Workforce
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Managing
the Multi-
Generational
Workforce
from the gi generation to the
Millennials
Robert G. DelCampo,
Lauren A. Haggerty,
Meredith Jane Haney
and
Lauren Ashley Knippel
© robert g. Delcampo, lauren a. haggerty, Meredith Jane haney and lauren ashley
knippel 2011
all rights reserved. no part of this publication may be reproduced, stored in a
retrieval system or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording or otherwise without the prior permission of the publisher.
Gower Applied Business Research
our programme provides leaders, practitioners, scholars and researchers with thought
provoking, cutting edge books that combine conceptual insights, interdisciplinary rigour
and practical relevance in key areas of business and management.
robert g. Delcampo, lauren a. haggerty, Meredith Jane haney and lauren ashley
knippel have asserted their moral right under the copyright, Designs and Patents act,
1988, to be identified as the authors of this work.
Published by
gower Publishing limited gower Publishing company
Wey court east Suite 420
union road 101 cherry Street
farnham Burlington, Vt 05401-4405
Surrey gu9 7Pt uSa
england
www.gowerpublishing.com
British Library Cataloguing in Publication Data
Managing the multi-generational workforce : from the gi
generation to the millennials.
1. Personnel management. 2. Diversity in the workplace. 3. intergenerational relations.
i. Delcampo, robert g.
658.3’0084-dc22
iSBn: 978-1-4094-0388-3 (pbk); 978-1-4094-0389-0 (ebk)
Library of Congress Cataloging-in-Publication Data
Managing the multi-generational workforce : from the gi generation to the millennials
/ by robert g. Delcampo ... [et al.].
p. cm.
includes bibliographical references and index.
iSBn 978-1-4094-0388-3 (pbk.) -- iSBn 978-1-4094-0389-0 (ebook)
1. Diversity in the workplace--Management. 2. Conflict of generations.
3. intergenerational relations. 4. Personnel management. i. Delcampo, robert g.
hf5549.5.M5M364 2010
658.3--dc22
2010015704
Contents
List of Tables vii
About the Authors ix
Foreword xi
Introduction 1
1 Overview of the Generations 5
What is a generation? 5
Defining the Generations as Archetypes 6
Who are the current generations? 8
generational Strengths and Weaknesses 11
2 Millennials 15
3 Expectations and Values 25
Generational Specific Expectations and Values 27
4 Building Relationships 33
5 Psychological Contracts 41
Psychological contract fairness 43
6 Organizational Structure, Culture, and
Training 51
Structure and culture 51
training 54

Managing the Multi-generational Workforce
7 Recruitment and Retention Tactics 57
8 Managerial Styles 71
References 81
Index 93
i
List of Tables
table 1.1 Synopsis of generations 11
table 8.1 techniques and complaints about generation
X and Millennials 78
ii
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About the
Authors
RobeRt G. DelCampo, ph.D
Dr. robert g. (rob) Delcampo is an associate Professor in
the Department of organization Studies at the university of
new Mexico, holding the rutledge endowed Professorship
in Management. his teaching interests lie in organizational
Behavior and human resource Management, while his
research interest focus on the underrepresented members of
the workforce (Hispanics in particular), work-family conflict,
turnover and psychological contracts.
he currently serves as editor-in-chief of Administrative Sciences
and associate editor of The Business Journal of Hispanic Research
and was recently named to new Mexico Business Weekly’s “40
under 40” top young professional list and one of albuquerque
The Magazine’s “15 People Who Will change albuquerque”.
rob has published or presented over 75 papers and is the
author of 5 books. he has consulted for over 25 fortune
500 companies including ford, home Depot, Dell and intel.
rob earned a Ph.D. from the W. P. carey School of Business
ix