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Managing Change Theabilitytomanagechangesuccessfullyisanessentialpartofbusiness.Itisa skillthatismuchvaluedbyemployers,anditisthereforeoneofthemost commonlydeliveredcourses.Thisbookhelpsyoutounderstandthreekey activitiesformanagingchange:diagnosing,explainingandenacting.Both practicalandaction-oriented,itgivesstudentsandmanagersthetoolsthey needtodealwiththemessyrealityofchange.Itcombinestheoryanddiagnostic toolswithpracticalexamplesthatfocusonactionsandoutcomes.Italso includesshortvignettesandlongercases,fromarangeofinternational contexts,forclassroomstudyorforuseondistancelearningcourses.Managing Changeiswrittenforadvancedundergraduatesandgraduatestudentstaking modulesonchangemanagement,strategyandorganizations.Itsclass-tested approachhasbeensuccessfullydeliveredinawidevarietyofsettings,including overfiftyexecutiveshortcourseswithFTSE-listedbusinesses. NicBeechisDeanoftheFacultyofArtsandProfessorofManagementatthe UniversityofStAndrews,ViceChairoftheBritishAcademyofManagement andLeadFellowoftheUKAdvancedInstituteofManagement.Hehas undertakensignificantprojectsfundedbytheEconomicandSocialResearch Council,EuropeanUnionandindustrypartners,andhisfivepreviousbooks includeHumanResourceManagement:AConciseAnalysis(with E.McKenna,2008)andManagingCreativity(withB.Townley,Cambridge UniversityPress,2010).Hepresentsregularlytoprofessionalandbusiness executivesandteachesatundergraduateandgraduatelevels. RobertMacIntoshisChairinStrategicManagementattheUniversity ofGlasgowBusinessSchool.HehasworkedwitharangeofFTSE-listed businesses,largepublicorganizationsandmanysmalltomedium-sizedfirms. Inrecentyearshehasco-chairedtheActionResearchSWGoftheEuropean GroupforOrganizationStudiesandbeenaCouncilmemberfortheBritish AcademyofManagement,andheholdsvisitingappointmentsatEdinburgh BusinessSchoolandtheUniversitiesofStAndrewsandStrathclyde.Originally trainedasanengineer,hehasovertwentyyears’experienceteachingand researchingchangemanagement. MANAGING CHANGE ENQUIRY AND ACTION Nic Beech and Robert MacIntosh CAMBRIDGEUNIVERSITYPRESS Cambridge,NewYork,Melbourne,Madrid,CapeTown, Singapore,SãoPaulo,NewDelhi,MexicoCity CambridgeUniversityPress TheEdinburghBuilding,CambridgeCB28RU,UK PublishedintheUnitedStatesofAmericabyCambridgeUniversityPress,NewYork www.cambridge.org Informationonthistitle:www.cambridge.org/9780521184854 ©NicBeechandRobertMacIntosh2012 Thispublicationisincopyright.Subjecttostatutoryexception andtotheprovisionsofrelevantcollectivelicensingagreements, noreproductionofanypartmaytakeplacewithout thewrittenpermissionofCambridgeUniversityPress. Firstpublished2012 PrintedintheUnitedKingdomattheUniversityPress,Cambridge AcataloguerecordforthispublicationisavailablefromtheBritishLibrary LibraryofCongressCataloguinginPublicationdata Beech,Nic. Managingchange:enquiryandaction/NicBeechandRobertMacIntosh. p. cm. Includesindex. ISBN978-0-521-18485-4 1. Organizationalchange. 2. Organizationalchange–Management. I. MacIntosh,Robert. II. Title. HD58.8.B432 2012 658.4006–dc23 2011053272 ISBN978-1-107-00605-8Hardback ISBN978-0-521-18485-4Paperback CambridgeUniversityPresshasnoresponsibilityforthepersistenceor accuracyofURLsforexternalorthird-partyinternetwebsitesreferredto inthispublication,anddoesnotguaranteethatanycontentonsuch websitesis,orwillremain,accurateorappropriate. ForLindaandRosie NIC BEECH Formybeautifulwife,Anne,andourmagnificent children,Euan,EilidhandEva.Youarethesourceof allthatisgoodinlife,andIamatmyhappiestwhen athomeandinyourcompany.Thankyouforyour patiencewhilstIworkedlate,earlyandinbetweenthe thingsweweresupposedtobedoing. ROBERT MACINTOSH CONTENTS List of figures page ix Listoftables xi Listofcases xii Acknowledgements xiii PART A FOUNDATIONS 1 1 Practisingchangemanagement 3 2 Currentperspectivesandclassicideas 11 PART B DIAGNOSING 31 3 Clarityandambiguity 33 4 Engagementandvitality 44 5 Stakeholderpositioninganddynamics 52 6 Culture,habitsandunlearning 65 PART C ENACTING CHANGE 79 7 Changingstructure 81 8 Identityandchange 97 9 Choosingcustomersandcompetitors 111 10 Changingprocesses 123 11 Aligningpeopleandactivities 133 12 Learninganddeveloping 147 13 Changingthroughdialogue 162 viii Contents PART D EXPLAINING 179 14 Developing/interpretingevidence,reflexivelearning 181 15 Accountingforchange 193 16 Theenquiry–actionframeworkinpractice 201 PART E EXTENDED CASES 217 Case1 ABB 219 Case2 ITSCanada 225 Case3 IslandOpera 231 Case4 Oticon 235 Case5 AdmiralInsurance 240 Case6 PowerProvisionplc 245 Case7 Nokia 251 Case8 HerMajesty’sRevenueandCustoms 255 Case9 Apple 260 Index 265

Managing Change: Enquiry and Action PDF

290 Pages·2012·3.8 MB·English

by Nic Beech, Robert MacIntosh

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Author:	Nic Beech, Robert MacIntosh
Publication Year:	2012
ISBN:	9780521184854
Pages:	290
Language:	English
File Size:	3.8
Format:	PDF
Price:	FREE

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