Table Of ContentManaging As Mission
Managing As Mission:
Nonprofit Managing for
Sustainable Change
By
Lori Heninger, PhD
CRC Press
Taylor & Francis Group
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© 2018 by Lori Heninger
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Library of Congress Cataloging‑ in‑ Publication Data
Names: Heninger, Lori, author.
Title: Managing as mission : nonprofit managing for sustainable change / Lori
Heninger.
Description: Boca Raton, FL : CRC Press, [2017] | Includes bibliographical
references.
Identifiers: LCCN 2017006895| ISBN 9781138745391 | ISBN 9781315180656 (ebook)
Subjects: LCSH: Nonprofit organizations--Management. | Leadership.
Classification: LCC HD62.6 .H455 2017 | DDC 658/.048--dc23
LC record available at https://lccn.loc.gov/2017006895
Visit the Taylor & Francis Web site at
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Dedication
This book is dedicated to my husband, who
encouraged me to quit my day job
and
to all those managing to make the world a better place.
Contents
Preface .......................................................................... xi
Acknowledgments ...................................................... xix
I Why Managing As Mission? .....................................1
1.1 Why Managing As Mission? .......................................1
II The Mission ...........................................................17
2.1 One Vision, Three Missions ......................................18
2.2 For-Profit and Nonprofit Vision and Mission
Statements: Similar and Different..............................22
2.3 Defining Mission and Where That Definition
Takes Us .....................................................................27
2.3.1 Special and Important ....................................30
2.3.2 Higher Calling .................................................35
2.3.3 Decided upon by Higher-Ups ........................39
2.4 Summary ...................................................................44
III Process ...................................................................51
3.1 Ideas, Beliefs, Values, and Behaviors .......................55
3.2 Relationships ..............................................................78
3.3 Trust ...........................................................................85
3.4 Uncertainty and Change ...........................................93
3.5 Process: The System and the Act ............................. 96
3.6 Mission as Process: Harmonizing Means
and Ends .................................................................103
3.6.1 A Way to Harmonize Means and Ends ........103
3.6.1.1 Mission ..............................................105
vii
viii ◾ Contents
3.6.1.2 Structure and Functions ..................106
3.6.1.3 Agreed-Upon Understanding ...........110
3.6.1.4 Mission, Redux .................................115
3.6.5.1 Process Statement .............................116
3.7 Outcomes of Process ...............................................117
3.8 Dilemmas within Process........................................118
3.8.1 Losing Control ...............................................119
3.8.2 Wacky Ideas ..................................................120
3.8.3 Time ..............................................................122
3.8.4 Other Outcomes ...........................................125
IV Managing .............................................................129
4.1 Defining Management .............................................130
4.2 Management: Styles and a Couple of Dilemmas
to Get Us Started .....................................................133
4.3 Managing and Organizational Structure/Systems/
Policies/Functions/Relationships and People ............137
4.3.1 Structure ........................................................138
4.3.1.1 Managing as a Way to Unlink
Structure and Hierarchy ...................138
4.3.2 Systems, Policies, and Functions ..................147
4.4 Managing, Relationships, and People .....................152
4.5 The Act of Managing ...............................................153
4.5.1 Why Are We Managing? ...............................154
4.5.2 What/Who Are We Managing? .....................155
4.5.3 You—Managing ............................................159
4.6 Summary ..................................................................171
V Linking Managing, Mission, and Process ............175
5.1 Managing As Mission ..............................................176
5.1.1 Affiliative .......................................................178
5.1.2 Walking Around ............................................180
5.2 Determining the World Your Organization
Wants, and Getting There through Managing ........182
5.3 Managing As Mission: How It Happens .................185
Contents ◾ ix
5.4 Managing As Mission: Getting it Right from
the Start ....................................................................195
5.5 Ongoing Managing As Mission ...............................199
5.5.1 Worth .............................................................199
5.5.1.1 Give Positive and Constructive
Feedback ...........................................199
5.5.2 Dignity .......................................................... 200
5.5.2.1 Be Consistent and Expect
Consistency, Be Truthful and
Expect Truthfulness ........................ 200
5.5.3 Rights .............................................................203
5.5.3.1 Knowing Your Human Rights ..........203
5.5.4 Mission ..........................................................203
5.5.5 Transparency .................................................206
5.5.6 Equality and Justice ......................................207
5.5.7 Diversity ........................................................209
5.5.8 Freedom of Speech and Beliefs....................210
5.5.8.1 Facilitation.........................................210
5.5.9 Sustainable Production and Consumption ...211
5.6 Managing As Mission, Differing Expectations,
and Dealing with the Tough Stuff ..........................214
5.7 Summary ..................................................................222
VI What Can Come from Managing As Mission .......223
6.1 Finale .......................................................................229
VII Tools ....................................................................231
7.1 Exercise 1: Working Relationships ..........................231
7.2 Exercise 2: What Would the World Look Like if
It Were Managed Like … ........................................233
7.2.1 Directive Managing .......................................233
7.2.2 Affiliative Managing ......................................234
7.2.3 Managing by Walking Around .....................235
7.3 Exercise 3: Managing, Mission, and Process:
Getting to the World We Want ...............................236
