Table Of ContentTHE BUSINESS Managerial Communication B Corporate Communication Collection
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EXPERT PRESS L
DIGITAL LIBRARIES Reginald L. Bell (cid:127) Jeanette S. Martin L (cid:127) M Debbie D. DuFrene, Editor
The fi rst book of its kind to offer a unique functions A
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EBOOKS FOR approach to managerial communication, Managerial Com- T
BUSINESS STUDENTS IN
munication explores what the communication managers
Curriculum-oriented, born-
actually do in business across the planning, organizing,
digital books for advanced
leading, and controlling functions. Focusing on theory and
business students, written
application that will help managers and future managers
by academic thought
understand the practices of management communication,
leaders who translate real-
world business experience this book combines ideas from industry experts, popu-
into course readings and lar culture, news events, and academic articles and books Managerial
reference materials for written by leading scholars.
students expecting to tackle All of the levels of communication (intrapersonal, inter-
management and leadership personal, group, organizational, and intercultural) play a Communication
challenges during their
role in managerial communication and are discussed thor-
professional careers.
oughly. The top, middle, and frontline communications in M
POLICIES BUILT which managers engage are also addressed. Expounding A
N
BY LIBRARIANS on theories of communication, the authors relate them to A
G
(cid:127) Unlimited simultaneous the theories of m anagement—such as crisis management, E
R
usage impression management, equity theory, and effective pre- IA
(cid:127) Unrestricted downloading sentation skills. These are the skills that are invaluable to L C
and printing management. O
M
(cid:127) Perpetual access for a
M
one-time fee Reginald L. Bell is a Professor in the College of Business U
(cid:127) No platform or at Prairie View A&M University. He received his PhD in NI
maintenance fees C
Business Education from the University of Missouri at A
(cid:127) Free MARC records T
Columbia. Bell has more than six dozen articles published IO
(cid:127) No license to execute N Reginald L. Bell
in peer reviewed journals and proceedings and is a freq-
The Digital Libraries are a
uent contributor to Supe rvision. His research has also
comprehensive, cost-eff ective Jeanette S. Martin
appeared in Business Communication Quarterly, Interdiscip-
way to deliver practical
linary Journal of E-Learning and Learning Objects, Academy of
treatments of important
Educational Leadership Journal, and other notable journals.
business issues to every
student and faculty member. Jeanette S. Martin is a Professor Emeritus in the School of
Business at University of Mississippi. Martin received her
EdD in Business Educa tion from the University of Mem-
phis. She is an active member of the Association for Busi-
For further information, a
ness Communication and her research has appeared in the
free trial, or to order, contact:
Journal of Education for Business, Journal of Business Commu-
[email protected] nication, and Management Communication Quarterly.
www.businessexpertpress.com/librarians Corporate Communication Collection
Debbie D. DuFrene, Editor
ISBN: 978-1-60649-972-6
Managerial
Communication
Managerial
Communication
Reginald L. Bell and Jeanette S. Martin
Managerial Communication
Copyright © Business Expert Press, LLC, 2014.
All rights reserved. No part of this publication may be reproduced,
stored in a retrieval system, or transmitted in any form or by any
means—electronic, mechanical, photocopy, recording, or any other
except for brief quotations, not to exceed 400 words, without the prior
permission of the publisher.
First published in 2014 by
Business Expert Press, LLC
222 East 46th Street, New York, NY 10017
www.businessexpertpress.com
ISBN-13: 978-1-60649-972-6 (paperback)
ISBN-13: 978-1-60649-973-3 (e-book)
Business Expert Press Corporate Communication Collection
Collection ISSN: 2156-8162 (print)
Collection ISSN: 2156-8170 (electronic)
Cover and interior design by Exeter Premedia Services Private Ltd.,
Chennai, India
First edition: 2014
10 9 8 7 6 5 4 3 2 1
Printed in the United States of America.
To our spouses and immediate family members:
Our heartfelt thanks for allowing unfettered time on weekends
to work on the book and for your patient support.
—Reginald and Jeanette
Abstract
Managerial Communication explores what the communication manag-
ers a ctually do in business across the planning, organizing, leading, and
controlling functions. The top, middle, and frontline communications in
which managers engage is also discussed. All of the levels of communi-
cation (intrapersonal, interpersonal, group, organizational, and intercul-
tural) play a role in managerial communication; therefore, these levels are
explained thoroughly in Chapter 2, but are relevant in all chapters. As we
expound, for example, on theories of communication we relate them to
the theories of management such as crisis management, impression man-
agement, equity theory, and effective presentation skills. These are the skills
that are invaluable to management; you will begin to appreciate the depth
and breadth of the painstaking effort we took to explicate these import-
ant topics. Our book, therefore, brings communication to the forefront
of management theory because it is our belief that management cannot
function without the particular techniques of communication covered in
Managerial Communication.
Keywords
business administration, communication, management functions, principles
Contents
Preface ..................................................................................................xi
Acknowledgments .................................................................................xiii
Chapter 1 The Nature of Managerial Communication .....................1
Chapter 2 The Managerial Communication Process .......................23
Chapter 3 Power, Climate, and Culture ..........................................45
Chapter 4 Ethical Issues in Management Communication .............63
Chapter 5 Conflict Resolution .......................................................85
Chapter 6 Communication Technology .......................................105
Chapter 7 Effective Presentation Skills .........................................121
Chapter 8 Impression Management .............................................145
Chapter 9 Employment Communication .....................................159
Chapter 10 Change Communication .............................................179
Chapter 11 Crisis Communication ................................................197
Chapter 12 Communication Audits ...............................................215
About the Authors ...............................................................................231
References ...........................................................................................233
Index .................................................................................................247
