Table Of ContentManagement, Ethics
and Communication
for CS Foundation
Tejpal Sheth
Practising Company Secretary
and Visiting Faculty
ICSI – Ahmedabad Chapter
Milan Shah
Assistant Professor
Gandhinagar Institute of Technology (GIT)
Gujarat Technological University, Ahmedabad
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Contents
Preface v
About the Authors vii
Before Examination ix
Chapter 1 Nature of Management and Its Processes 1
Chapter 2 Planning 40
Chapter 3 Organization 79
Chapter 4 Human Resources Management 130
Chapter 5 Direction and Co-ordination 178
Chapter 6 Controlling 232
Chapter 7 Recent Trends in Management 270
Chapter 8 Business Ethics 319
Chapter 9 Business Communication 329
Chapter 10 Essentials of Good English 345
Chapter 11 Business Correspondence-I 387
Chapter 12 Business Correspondence-II 395
Chapter 13 Administration 399
Chapter 14 Inter-Departmental Communication 405
Chapter 15 Preparation of Press Release 410
Chapter 16 E-Correspondence 415
Mock Test Paper 419
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Preface
It is a matter of immense pleasure for us to present before you the book entitled Business Management,
Ethics and Communication to the students of Company Secretary of India for foundation examina-
tion, an entry-level test for CS Course.
The ICSI has introduced new syllable, since February 2012, for foundation course. New CS
foundation course will test the basic knowledge of students on the following four subjects:
1. Business environment and entrepreneurship
2. Business management, ethics and communication
3. Business economics
4. Fundamentals of accounting and auditing
The foundation course consists of four papers. Each paper has 100 marks multiple-choice questions
(MCQs). The examination for foundation programme under new syllabus will be held in two days,
each day having two sessions of two hours. The existing foundation examination that is presently con-
ducted in descriptive format has been replaced by MCQs pattern.
Since the new foundation course comprises only MCQs, while writing this book, we attempted to
give maximum number of MCQs. The book consists of 4000+ MCQs.
The important features of the book is that the subject matters have been divided into different topics
and topic-wise MCQs have been given to enable students to answer all the possible type of questions
under particular topics. These questions ensure the clarity of concepts and will enable the students to
have thorough understanding of the subject and will also help them in choosing the correct available
options with accuracy.
The Institute of Company Secretaries of India has decided that fi rst examination under new s yllable
will be held from December 2012 session in optical mark recognition (OMR) format, whereby stu-
dents are requested to answer MCQs on OMR sheet by darkening the appropriate choice by HB
pencil. One mark will be awarded for correct answer. There is no negative mark for incorrect answer.
Model test paper based on the pattern prescribed by the directorate of academics, ICSI, has also
been included to enhance the utility of book.
All these features go to make the book a complete and comprehensive book on the subject. We
earnestly hope that this book will meet the requirement of the students of CS Foundation.
We are highly indebted to CS. Umesh Ved, CS. Hitesh Buch, CS. B. G. Pandya, Mr Ashish Dholakia
and Ms Charu Dholakia. We should not forget the contribution of CS. Jigisha Thakkar who has worked
untiringly on fi nalization of the book.
We wish to place on record the co-operation and support extended by Mr Dhiraj Pandey,
Mr M. Balkrishnan, Mr Varun Goenka and Mr Naresh of Pearson India.
In the event of any suggestion, student and faculty may write to [email protected].
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About the Authors
Tejpal Sheth is an associate member of the Institute of Company Secretaries of
India (ICSI) and holds an MBA degree in international business and a diploma in
pharmacy. He has taught innumerable students of CA, CS, ICWA, MBA, BBA,
CPA (USA) and the Global CFA programme on various topics such as mercantile
law, business law, corporate law, regulation, business ethics and communication.
Milan Sureshchandra Shah is an assistant professor in MBA Department,
Gandhinagar Institute of Technology, affi liated to Gujarat Technological
University, Ahmedabad. He is pursuing his Ph.D. in fi nancial management from
Sardar Patel University and has M.Com., CAPE-II, UGE-NET. He has more than
fi ve years of industry experience and more than eight years of academic expe-
rience. He has presented research papers in various national and international
conferences.
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Before Examination
ANSWERING MCQs
Read questions very carefully. Watch out for double negatives such as ‘Which
of the following is not incorrect…’. It is very important not to miss words, or
part of words, by reading too quickly.
For non-numerical questions, read all answer choices. Do not just stop
when you get to one that sounds right; there may be a better choice.
For long questions, dissect the bits of information that are provided. What information is relevant?
What is most specifi cally related to the questions? Often a wrong answer looks good because it is
consistent with information in the question that is actually irrelevant.
After you read the question, determine what you think the question is asking. This can help you
fi lter out extraneous information and focus quickly on appropriate answer choice.
Similarly, after you read the question, it is good idea to formulate your own answer before reading
the answer choice. Develop an expectation of what the answer should be. This may make the correct
answer sound better to you when you read it.
Do not look for patterns in answers. Just because the last three questions all had ‘C’ for an answer,
do not expect the next answer not to be ‘C’. There is no reason to expect that ICSI institute has pattern.
Be very sure that you are marking your answer in the right place on the answer sheet. If you skip
questions, be especially careful to check yourself. Obviously, mis-marking can be devastating if you
do not catch it right away.
Finally and probably most important, do not lose confi dence. Even if you struggled on a few
questions, may be even fi ve or six in a row, do not lose confi dence.
UNDERSTANDING VARIETIES OF MCQs
This book consists of following varieties of MCQs. In the examination also, you will fi nd these types
of MCQs.
1. Sentence completion with four choices, such as following:
Required skill – To answer this type of MCQs, student should have basic
knowledge of theory.
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