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About Management Control Systems: - A Study of The Re-Regulation in Apoteket AB
This thesis examines how the management control systems of Apoteket AB changed after the Swedish pharmacy market was re-regulated in 2009. The re-regulation transformed Apoteket AB from a monopoly to having to compete with new pharmacies. Through interviews, the thesis finds that Apoteket AB's control systems for results, actions, and personnel/culture changed in response. Specifically, result controls focused more on profitability, action controls emphasized customer service, and cultural controls encouraged a competitive mindset. The thesis concludes that re-regulation significantly impacted Apoteket AB's management systems to adapt to the new competitive market.
Detailed Information
| Author: | ['aqeel'] |
|---|---|
| Publication Year: | 2018 |
| Pages: | 50 |
| Language: | English |
| Format: | |
| Price: | FREE |
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