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About Man Vs Machine: Examining The Three Themes of Service Robotics in Tourism and Hospitality
This research paper examines the use of service robots in the tourism and hospitality industries. It discusses three main themes related to service robots: 1) their deployment in industries like museums, airports, and restaurants, 2) customer acceptance of robotic services, and 3) important ethical considerations regarding their impact on society, wealth distribution, and employment. The paper provides a comprehensive literature review on service robots spanning multiple disciplines. It aims to help managers strategically implement service robot technologies while addressing related challenges around utilizing their benefits and avoiding negative economic and social consequences.
Detailed Information
| Author: | ['Sara Touseef - 44018/TCHR/GBF'] |
|---|---|
| Publication Year: | 2022 |
| Pages: | 17 |
| Language: | English |
| Format: | |
| Price: | FREE |
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