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About Low Cost Automated WhatsApp Survey Working Paper
This document describes a method for conducting automated surveys over WhatsApp and presents evidence from two case studies. The case studies include panel surveys of refugees in Colombia and the US, as well as a mode experiment in Colombia comparing WhatsApp to SMS and IVR surveys. The panel surveys found satisfactory response rates of around 60% at 3 months, 50% at 6 months, and 47% at 9 months for refugees in Colombia, and around 35% at 3 months, 27% at 6 months, and 20% at 9 months for refugees in the US. The mode experiment found that the WhatsApp response rate was 12 percentage points higher than IVR and 27 points higher than SMS, driven by higher initial engagement and lower break
Detailed Information
| Author: | ['erwin fizk'] |
|---|---|
| Publication Year: | 2022 |
| Pages: | 50 |
| Language: | English |
| Format: | |
| Price: | FREE |
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