LIFE SKILLS COMMUNICATION HOW IS IT MADE UP?

35 Pages·2010·2.26 MB·English

LIFE SKILLS COMMUNICATION—HOW IS IT MADE
UP?
1. Creating a Message.

2. Sending it to another person.

3. Message is received.

4. Message is interpreted.

5. The other person responds to the

message.
These steps complete the process of

communication.
1. Positive Eye Contact: Looking in eyes and

validating (acknowledging) the other
individual. You don’t have to agree to what
they are saying nor to their behavior.
2. Quality Conversation: Sharing thoughts

and feelings on an sincere level.
It takes 43,000 muscles to form non-verbal

facial expressions. 90% of communication is
non-verbal.
These are wordless messages communicated

through gesture, body language or posture;
facial expression and eye contact.
1. Builds trust and respect.

2. Enables the disputants to release their

emotions.
3. Reduce tensions.

4. Encourage the surfacing of information.

5. Create a safe environment that is

conducive to collaborative problem solving.
1. Be interested. Be alert and not distracted.

2. Create a positive atmosphere through

nonverbal behavior.
3. Allow the speaker to bounce ideas and

feelings off you and don’t be critical or
judgmental.
4. Don’t act like a DA and ask a lot of

questions.
With words can you express your feelings and

needs?
This is called “I” messages.

I feel _______ when you ________because I

think that you_________.
Example: I feel sad when you make that

statement because I think that you don’t
respect me.
Good boundaries help everyone understand
what is expected of them, and what
constitutes going too far.
Everyone in your workplace has a job
description. Write a job description for
yourself and the position of others in your
life.
TYPICAL SELF- RESPONSIBLE SELF-
STATEMENT STATEMENT
HE MADE ME MAD. I MADE MYSELF MAD.
IT GOT ME UPSET. I UPSET MYSELF.
MY FAMILY DISTURBED I DISTURBED MYSELF
ME. ABOUT MY FAMILY.
THEY GOT UNDER MY I LET THEM GET UNDER
SKIN. MY SKIN.
SHE SHOULDN’T UPSET BETTER THAT I NOT
ME THAT WAY. UPSET MYSELF.
I can’t believe they did it to me again.

This isn’t fair. I am not going to put up with

it.
I have to do something fast, or I will look

like an idiot.
What is my neighbor, friend, co-workers,

family and pastor going to think?
If she/he doesn’t shut her/his mouth right

now, she/he is going to really regret it.
What a jerk!
