Lean Six Sigma Approaches in Manufacturing, Services, and Production

366 Pages·2015·11.86 MB·English

by  Tetteh

Lean Six Sigma
Approaches in
Manufacturing, Services,
and Production
Edem G. Tetteh
Potomac State College of West Virginia University, USA
Benedict M. Uzochukwu
Virginia State University, USA
Managing Director: Lindsay Johnston
Managing Editor: Austin DeMarco
Director of Intellectual Property & Contracts: Jan Travers
Acquisitions Editor: Kayla Wolfe
Production Editor: Christina Henning
Development Editor: Hayley Kang
Typesetter: Deanna Jo Zombro
Cover Design: Jason Mull
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Library of Congress Cataloging-in-Publication Data
Lean six sigma approaches in manufacturing, services, and production / Edem Gerard Tetteh and
Benedict M. Uzochukwu, editors.
pages cm
Includes bibliographical references and index.
Summary: “This book presents emerging research-based trends in the area of global quality lean
six sigma networks and analysis through an interdisciplinary approach focusing on research, cases,
and emerging technologies”-- Provided by publisher.
ISBN 978-1-4666-7320-5 (hardcover : alk. paper) -- ISBN 978-1-4666-7321-2 (ebook) -- ISBN
978-1-4666-7323-6 (print & perpetual access) 1. Six sigma (Quality control standard) 2. Lean
manufacturing. I. Tetteh, Edem Gerard, 1972- editor. II. Uzochukwu, Benedict M., 1962- editor.

TS156.17.S59L43 2015
658.4’013--dc23

2014036390
British Cataloguing in Publication Data
A Cataloguing in Publication record for this book is available from the British Library.
All work contributed to this book is new, previously-unpublished material. The views expressed in
this book are those of the authors, but not necessarily of the publisher.
For electronic access to this publication, please contact: [email protected].
Editorial Advisory Board
Ayaovi Akakpo, Universite de Lome, Togo
Donatus Amaram, Virginia State University, USA
Ephrem Eyob, Virginia State University, USA
Mawuna Koutonin, Goodbuzz Network, Lithuania
Percy Mansfield, Dominion Virginia Power, USA
Douglas McWilliams, Jackson State University, USA
Kim Mueller, Dominion Virginia Power, USA
Ji Yao Shen, North Carolina A&T State University, USA
John Sinn, Bowling Green State University, USA
Marcus Tillery, Core Technology Molding Corporation, USA
List of Reviewers
Mohamed Gamal Aboelmaged, Ain Shams University, Egypt
Yao Amewokunu, Paine College, USA
Obafemi Balogun, Livingston State College, USA
Raymond Boykin, Virginia State University, USA
David Chamblee, Paine College, USA
Alfred Guiffrida, Kent State University, USA
Bryan Holmes, Virginia State University, USA
Tom Huckabee, Webster University, USA
Kijpokin Kasemsap, Suan Sunandha Rajabhat University, Thailand
Alton Kornegey, North Carolina A&T State University, USA
Nicole Radziwill, James Madison University, USA
Matofam Tamandja, Dakota State University, USA
Table of Contents
Foreword................................................................................................................x
10.4018/978-1-4666-7320-5.chfwd
Preface................................................................................................................xiii
10.4018/978-1-4666-7320-5.chpre
Acknowledgment................................................................................................xxi
10.4018/978-1-4666-7320-5.chack
Chapter 1
10.4018/978-1-4666-7320-5.ch001
Total.Quality.Management.Practices.in.Multinational.Corporations.....................1
10.4018/978-1-4666-7320-5.ch001
Kijpokin Kasemsap, Suan Sunandha Rajabhat University, Thailand
10.4018/978-1-4666-7320-5.ch001::1
Chapter 2
10.4018/978-1-4666-7320-5.ch002
Enterprise.Resource.Planning.and.Lean.Six.Sigma.............................................27
10.4018/978-1-4666-7320-5.ch002
Raymond Boykin, Virginia State University, USA
10.4018/978-1-4666-7320-5.ch002::1
Chapter 3
10.4018/978-1-4666-7320-5.ch003
A.Framework.for.Nondestructive.Evaluation.Application.in.Supply.Chain.
Management..........................................................................................................55
10.4018/978-1-4666-7320-5.ch003
Benedict M. Uzochukwu, Virginia State University, USA
10.4018/978-1-4666-7320-5.ch003::1
Chandan B. Samantaray, Virginia State University, USA
10.4018/978-1-4666-7320-5.ch003::2
Caleb Woodies, Virginia State University, USA
10.4018/978-1-4666-7320-5.ch003::3
Chapter 4
10.4018/978-1-4666-7320-5.ch004
Improving.Supply.Chain.Delivery.Performance.Using.Lean.Six.Sigma.............89
10.4018/978-1-4666-7320-5.ch004
Alfred L. Guiffrida, Kent State University, USA
10.4018/978-1-4666-7320-5.ch004::1
Kelly O. Weeks, University of Texas – Galveston, USA
10.4018/978-1-4666-7320-5.ch004::2
Lihua Chen, West Liberty University, USA
10.4018/978-1-4666-7320-5.ch004::3
Chapter 5
10.4018/978-1-4666-7320-5.ch005
An.Assessment.of.Lean.Communication.at.a.Nuclear.Power.Plant...................118
10.4018/978-1-4666-7320-5.ch005
Edem G. Tetteh, Potomac State College of West Virginia University,
USA
10.4018/978-1-4666-7320-5.ch005::1
Yao Amewokunu, Paine College, USA
10.4018/978-1-4666-7320-5.ch005::2
Chapter 6
10.4018/978-1-4666-7320-5.ch006
Lean.Continuous.Improvement.Builds.Excellence.and.Engagement.................147
10.4018/978-1-4666-7320-5.ch006
Tom Huckabee, Webster University, USA
10.4018/978-1-4666-7320-5.ch006::1
Chapter 7
10.4018/978-1-4666-7320-5.ch007
Manufacturing.Production.Companies.Can.Gain.Strategic.Global.Advantage.
Using.Lean.Six.Sigma........................................................................................174
10.4018/978-1-4666-7320-5.ch007
Alton L. Kornegay, North Carolina Agricultural and Technical State
University, USA
10.4018/978-1-4666-7320-5.ch007::1
Chapter 8
10.4018/978-1-4666-7320-5.ch008
Data.Fusion.Aiding.Tool.(DAFAT).Design.for.Emergency.Command.and.
Control.Using.Lean.Principles............................................................................202
10.4018/978-1-4666-7320-5.ch008
Obafemi Balogun, Livingstone College, USA
10.4018/978-1-4666-7320-5.ch008::1
Edem G. Tetteh, Potomac State College of West Virginia University,
USA
10.4018/978-1-4666-7320-5.ch008::2
Chapter 9
10.4018/978-1-4666-7320-5.ch009
Lean.Six.Sigma.in.Healthcare:.A.Review.of.Theory.and.Practice.....................231
10.4018/978-1-4666-7320-5.ch009
Mohamed Gamal Aboelmaged, Ain Shams University, Egypt
10.4018/978-1-4666-7320-5.ch009::1
Chapter 10
10.4018/978-1-4666-7320-5.ch010
An.Assessment.of.Leadership.Traits.and.the.Success.of.Six.Sigma..
Projects................................................................................................................262
10.4018/978-1-4666-7320-5.ch010
David Lee Chamblee Jr., North Carolina Agricultural and Technical
State University, USA
10.4018/978-1-4666-7320-5.ch010::1
Compilation of References...............................................................................304
10.4018/978-1-4666-7320-5.chcrf
About the Contributors....................................................................................335
10.4018/978-1-4666-7320-5.chatc
Index..................................................................................................................341
10.4018/978-1-4666-7320-5.chidx
Detailed Table of Contents
Foreword................................................................................................................x
10.4018/978-1-4666-7320-5.chfwd
Preface................................................................................................................xiii
10.4018/978-1-4666-7320-5.chpre
Acknowledgment................................................................................................xxi
10.4018/978-1-4666-7320-5.chack
Chapter 1
10.4018/978-1-4666-7320-5.ch001
Total.Quality.Management.Practices.in.Multinational.Corporations.....................1
10.4018/978-1-4666-7320-5.ch001
Kijpokin Kasemsap, Suan Sunandha Rajabhat University, Thailand
10.4018/978-1-4666-7320-5.ch001::1
This.chapter.introduces.the.practices.of.Total.Quality.Management.(TQM).in.
multinational.corporations,.thus.explaining.the.history,.the.overview,.the.concept,.
and.the.components.of.TQM;.TQM.practices.and.organizational.culture;.TQM.
practices.and.organizational.performance.(in.terms.of.quality.data.and.reporting,.
supplier.quality.management,.product.and.service.design,.and.process.management);.
and.the.practical.applications.of.TQM.in.service.sector.and.manufacturing.sector.
10.4018/978-1-4666-7320-5.ch001
Chapter 2
10.4018/978-1-4666-7320-5.ch002
Enterprise.Resource.Planning.and.Lean.Six.Sigma.............................................27
10.4018/978-1-4666-7320-5.ch002
Raymond Boykin, Virginia State University, USA
10.4018/978-1-4666-7320-5.ch002::1
This.chapter.examines.the.basic.foundation.of.ERP.and.what.drives.organizations.
to.implement.ERP.systems.that.cost.hundreds.of.millions.of.dollars..The.chapter.
also.explores.the.history.of.ERP.and.who.was.and.are.the.major.players.in.the.
marketplace.
10.4018/978-1-4666-7320-5.ch002
Chapter 3
10.4018/978-1-4666-7320-5.ch003
A.Framework.for.Nondestructive.Evaluation.Application.in.Supply.Chain.
Management..........................................................................................................55
10.4018/978-1-4666-7320-5.ch003
Benedict M. Uzochukwu, Virginia State University, USA
10.4018/978-1-4666-7320-5.ch003::1
Chandan B. Samantaray, Virginia State University, USA
10.4018/978-1-4666-7320-5.ch003::2
Caleb Woodies, Virginia State University, USA
10.4018/978-1-4666-7320-5.ch003::3
The.objective.of.this.chapter.is.to.introduce.a.general.framework.for.Nondestructive.
Evaluation.(NDE).application.in.Supply.Chain.Management.(SCM)..With.the.support.
of.emerging.and.existing.technologies.related.to.supply.chain.implementation,.
nondestructive.evaluation.provides.an.enabling.platform.to.analyze.the.design,.
planning,.and.operational.decisions.within.the.upper.and.downstream.ends.of.the.
supply.chain.system.
10.4018/978-1-4666-7320-5.ch003
Chapter 4
10.4018/978-1-4666-7320-5.ch004
Improving.Supply.Chain.Delivery.Performance.Using.Lean.Six.Sigma.............89
10.4018/978-1-4666-7320-5.ch004
Alfred L. Guiffrida, Kent State University, USA
10.4018/978-1-4666-7320-5.ch004::1
Kelly O. Weeks, University of Texas – Galveston, USA
10.4018/978-1-4666-7320-5.ch004::2
Lihua Chen, West Liberty University, USA
10.4018/978-1-4666-7320-5.ch004::3
This.chapter.sheds.light.on.the.important.role.in.the.management.of.supply.chains.
played.by.models.for.evaluating.and.improving.delivery.performance..A.review.
of.supply.chain.delivery.models.that.use.Six.Sigma.methodologies.indicate.that.
the.models.are.limited.to.only.make-to-order.supply.chains.where.improvement.
in.delivery.performance.occurs.at.a.fixed.(static).point.in.time..In.this.chapter,.the.
authors.present.a.generalized.delivery.performance.model.that.overcomes.these.
limitations.
10.4018/978-1-4666-7320-5.ch004
Chapter 5
10.4018/978-1-4666-7320-5.ch005
An.Assessment.of.Lean.Communication.at.a.Nuclear.Power.Plant...................118
10.4018/978-1-4666-7320-5.ch005
Edem G. Tetteh, Potomac State College of West Virginia University,
USA
10.4018/978-1-4666-7320-5.ch005::1
Yao Amewokunu, Paine College, USA
10.4018/978-1-4666-7320-5.ch005::2
This.chapter.uses.a.survey.to.investigate.the.relationship.between.communication.and.
13.critical.factors.of.lean.management.principles.in.an.organization.where.safety.is.
the.fundamental.component.of.the.process..Data.was.collected.and.analyzed.using.
Pearson’s.correlation.coefficient.and.regression.analysis.
10.4018/978-1-4666-7320-5.ch005
Chapter 6
10.4018/978-1-4666-7320-5.ch006
Lean.Continuous.Improvement.Builds.Excellence.and.Engagement.................147
10.4018/978-1-4666-7320-5.ch006
Tom Huckabee, Webster University, USA
10.4018/978-1-4666-7320-5.ch006::1
This.chapter.shows.that.in.spite.of.management.best.efforts.and.desires.to.“do.right.
thing,”.the.general.whine.from.the.front-line.trenches.is.that.things.are.“good.talk,.
but.no.real.action.”.Assessments.consistently.show.that.as.organizational.success.
and.growth.come,.things.start.falling.apart,.resulting.in.missed.deliveries,.waste,.
worker.frustration,.dissatisfied.customers,.and.lower.profit.margins.
10.4018/978-1-4666-7320-5.ch006
Chapter 7
10.4018/978-1-4666-7320-5.ch007
Manufacturing.Production.Companies.Can.Gain.Strategic.Global.Advantage.
Using.Lean.Six.Sigma........................................................................................174
10.4018/978-1-4666-7320-5.ch007
Alton L. Kornegay, North Carolina Agricultural and Technical State
University, USA
10.4018/978-1-4666-7320-5.ch007::1
The.objective.of.this.chapter.is.to.demonstrate.that.global.competition.in.manufacturing.
production.companies.is.placing.increasing.pressure.on.CEOs.to.innovate..The.author.
implies.that.the.level.of.productivity.is.the.single.most.important.determinant.of.a.
country’s.standard.of.living.
10.4018/978-1-4666-7320-5.ch007
Chapter 8
10.4018/978-1-4666-7320-5.ch008
Data.Fusion.Aiding.Tool.(DAFAT).Design.for.Emergency.Command.and.
Control.Using.Lean.Principles............................................................................202
10.4018/978-1-4666-7320-5.ch008
Obafemi Balogun, Livingstone College, USA
10.4018/978-1-4666-7320-5.ch008::1
Edem G. Tetteh, Potomac State College of West Virginia University,
USA
10.4018/978-1-4666-7320-5.ch008::2
This.chapter.stipulates.that.in.addition.to.information.uncertainty,.the.domain.of.
emergency.response.requires.the.interaction.and.collaboration.of.multiple.stakeholders.
with.different.Standard.Operating.Procedures.(SOP)..The.authors.also.analyze.the.
impacts.of.lean.principles.in.the.conception.and.design.of.any.system.to.minimize.
failures.in.information.management..These.multifaceted.stakeholders.can.avoid.
responses.that.are.as.devastating.as.the.disaster.itself.
10.4018/978-1-4666-7320-5.ch008
Chapter 9
10.4018/978-1-4666-7320-5.ch009
Lean.Six.Sigma.in.Healthcare:.A.Review.of.Theory.and.Practice.....................231
10.4018/978-1-4666-7320-5.ch009
Mohamed Gamal Aboelmaged, Ain Shams University, Egypt
10.4018/978-1-4666-7320-5.ch009::1
This.chapter.clarifies.emerging.aspects.and.trends.of.Lean.Six.Sigma.(LSS).in.
healthcare.through.a.systematic.review.of.162.peer-reviewed.articles.in.business,.
management,.and.healthcare.disciplines.that.have.been.published.over.a.ten-year.
period.from.2004.to.January.2014..The.author.found.that.the.analysis.provides.
significant.insights.into.the.state.of.the.art.of.LSS.in.healthcare.research.and.clarifies.
the.current.confusion.in.the.literature.as.to.what.constitutes.LSS’s.role.in.improving.
the.healthcare.context.
10.4018/978-1-4666-7320-5.ch009
Chapter 10
10.4018/978-1-4666-7320-5.ch010
An.Assessment.of.Leadership.Traits.and.the.Success.of.Six.Sigma.Projects....262
10.4018/978-1-4666-7320-5.ch010
David Lee Chamblee Jr., North Carolina Agricultural and Technical
State University, USA
10.4018/978-1-4666-7320-5.ch010::1
This.chapter.identifies.specific.leadership.traits.for.green.and.black.belt.Six.Sigma.
leaders.that.have.a.statistical.relationship.with.the.success.of.Six.Sigma.projects..The.
author.tests.the.reliability.of.a.scale.created.from.the.Leadership.Trait.Questionnaire.
(LTQ).tool.to.measure.personal.characteristics.or.traits.that.are.directly.related.to.the.
nature.and.demands.of.leadership.with.participant.leaders.being.asked.to.respond.to.
each.trait.on.a.five-point.scale.ranging.from.Strongly.Agree.to.Strongly.Disagree.
10.4018/978-1-4666-7320-5.ch010
Compilation of References...............................................................................304
10.4018/978-1-4666-7320-5.chcrf
About the Contributors....................................................................................335
10.4018/978-1-4666-7320-5.chatc
Index..................................................................................................................341
10.4018/978-1-4666-7320-5.chidx