Leading with Emotional Intelligence: Effective Change Implementation in Today’s Complex Context

266 Pages·2016·6.798 MB·English

by  Malcolm Higgs, Victor Dulewicz (auth.)

MALCOLM HIGGS AND
VICTOR DULEWICZ
LEADING WITH
EMOTIONAL
INTELLIGENCE
Effective Change Implementation
in Today’s Complex Context
Leading with Emotional Intelligence

Malcolm   Higgs • Victor   Dulewicz
Leading with
Emotional
Intelligence
Effective Change Implementation in Today’s
Complex Context
Malcolm   Higgs Victor   Dulewicz
Southampton Business School Henley Business School
Southampton Greenlands , Oxfordshire
United Kingdom United Kingdom
ISBN 978-3-319-32636-8 ISBN 978-3-319-32637-5 (eBook)
DOI 10.1007/978-3-319-32637-5
Library of Congress Control Number: 2016946666
© Th e Editor(s) (if applicable) and the Author(s) 2016
Th is work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether
the whole or part of the material is concerned, specifi cally the rights of translation, reprinting, reuse of
illustrations, recitation, broadcasting, reproduction on microfi lms or in any other physical way, and trans-
mission or information storage and retrieval, electronic adaptation, computer software, or by similar or
dissimilar methodology now known or hereafter developed.
Th e use of general descriptive names, registered names, trademarks, service marks, etc. in this publication
does not imply, even in the absence of a specifi c statement, that such names are exempt from the relevant
protective laws and regulations and therefore free for general use.
Th e publisher, the authors and the editors are safe to assume that the advice and information in this book
are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or
the editors give a warranty, express or implied, with respect to the material contained herein or for any
errors or omissions that may have been made.
Printed on acid-free paper
Th is Palgrave Macmillan imprint is published by Springer Nature
Th e registered company is Springer International Publishing AG Switzerland
Contents
1 Introduction 1
2 Th e Importance of Emotional Intelligence 13
3 Does Emotional Intelligence Make a Diff erence? 33
4 Measuring Emotional Intelligence 43
5 Can Emotional Intelligence be Developed? 51
6 Developments in Leadership Th inking 75
7 Th e Leadership Context 105
8 A Model of Emotionally Intelligent Leadership 129
9 Developing Emotionally Intelligent Leadership 149
v
vi Contents
10 Emotionally Intelligent Leadership Teams 173
11 Emotionally Intelligent Leadership and Organisations 195
12 Concluding Th oughts 223
Appendix A: Sample LDQ Report 237
Index 259
List of Figures
Fig. 2.1 Th e rational and emotional aspects of corporate strategy 17
Fig. 2.2 Dynamics of emotional intelligence 21
Fig. 2.3 Comparison of emotional intelligence elements 30
Fig. 2.4 Balance in emotional intelligence 31
Fig. 5.1 Development framework 55
Fig. 5.2 Aspirational vs incremental 58
Fig. 5.3 Prioritising change 60
Fig. 6.1 Th e leadership requirement 90
Fig. 6.2 Th e dynamics of leadership 91
Fig. 6.3 An emerging model of eff ective leadership 94
Fig. 8.1 Th e LDQ emotionally intelligent leadership model 143
Fig. 9.1 Development framework for emotionally intelligent
leadership 150
Fig. 9.2 Prioritisation framework 162
Fig. 10.1 Team EQ and team roles 182
Fig. 10.2 Team profi le 187
Fig. 10.3 Case of team LDQ 190
Fig. 11.1 Balancing the emotional and rational aspects 199
Fig. 11.2 Goff ee and Jones cultural model 203
Fig. 11.3 Organisational culture and emotional intelligence 205
Fig. 11.4 Culture and strategic variables 206
Fig. 11.5 Emotional intelligence: Personal/organisational fi t 216
vii

List of Tables
Table 3.1 Elements of EIQ covered by EI experts 36
Table 4.1 Initial self-assessment 47
Table 4.2 Assessment ‘map’ 48
Table 5.1 EI elements: Th e ‘Develop–Exploit’ continuum 54
Table 5.2 Emotional intelligence inventory 56
Table 5.3 Development goals 59
Table 5.4 Action plan 63
Table 5.5 NLP concepts and emotional intelligence elements 71
Table 6.1 Diff erences between leadership and management 79
Table 6.2 Emotional intelligence and leadership 96
Table 6.3 Relationships between leadership ‘models’ and
emotional intelligence 98
Table 8.1 Relationships between leadership ‘models’ and
EQ dimensions 134
Table 8.2 Relationships between leadership ‘models’ and
IQ and MQ dimensions 136
Table 8.3 Defi nitions of the IQ and MQ dimensions of the LDQ 139
Table 8.4 Th ree leadership style profi les: Goal-oriented (G),
Engaging (E) and Involving (I) 144
Table 9.1 LDQ style profi les 153
Table 9.2 Initial assessment of 15 dimensions of emotionally
intelligent leadership 155
ix