Leading Change

134 Pages·2002·1.1 MB·English

by  Ajayi O.

6 / Dreaming Insights
Leading
Change
Olu Ajayi
(cid:2)Fast track route to leading change in a fast-moving business
world
(cid:2)Covers the key areas of change leadership, from
collaborative leadership to relationship management and
from efficiency and efficacy to getting organizations ready
for change
(cid:2)Examples and lessons from some of the world’s most
successful businesses, including Microsoft, Daewoo, Cisco,
L
Royal/Dutch Shell and Komatsu, and ideas from the smartest 08 EA
thinkers, including Alan Hooper and John Kotter, Jeanie .06 DIN
Daniel Duck, John Katzenbach and the RCL team, G
Daryl Conner, John Adair and Tom Peters
(cid:2)Includes a glossary of key concepts and a comprehensive
resources guide
CopyrightCapstonePublishing2002
The right of Olu Ajayi to be identified as the author of this work has been
assertedinaccordancewiththeCopyright,DesignsandPatentsAct1988
Firstpublished2002by
CapstonePublishing(aWileycompany)
8NewtecPlace
MagdalenRoad
OxfordOX41RE
UnitedKingdom
http://www.capstoneideas.com
Allrightsreserved.Nopartofthispublicationmaybereproduced,storedina
retrievalsystem,ortransmitted,inanyformorbyanymeans,electronic,mechan-
ical,includinguploading,downloading,printing,recordingorotherwise,except
as permitted under the fair dealing provisions of the Copyright,Designs and
Patents Act 1988, or under the terms of a license issued by the Copyright
LicensingAgency,90TottenhamCourtRoad,London,W1P9HE,UK,without
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addressedtothePermissionsDepartment,JohnWiley&Sons,Ltd,BaffinsLane,
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orfaxedto([phone].
CIPcataloguerecordsforthisbookareavailablefromtheBritishLibrary
andtheUSLibraryofCongress
ISBN1-84112-273-4
ThistitleisalsoavailableinprintasISBN1-84112-205-X
SubstantialdiscountsonbulkquantitiesofExpressExecbooksareavailable
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6 / Dreaming Insights
Introduction to
ExpressExec
ExpressExec is 3 million words of the latest management thinking
compiled into 10 modules. Each module contains 10 individual titles
formingacomprehensiveresourceofcurrentbusinesspracticewritten
by leading practitioners in their field. From brand management to
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behind each subject and implement the theory immediately. Each of
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Contents
IntroductiontoExpressExec v
08.06.01 IntroductiontoLeadingChange 1
08.06.02 LeadingChangeToday 5
08.06.03 EvolutionofChangeLeadership 13
08.06.04 TheE-DimensionofManagingChange 23
08.06.05 TheGlobalDimension 33
08.06.06 TheStateoftheArtinLeadingChange 43
08.06.07 LeadingChangeinPractice 59
08.06.08 KeyConceptsandThinkers 75
08.06.09 AGuidetoUsefulResources 91
08.06.10 LeadingChange–MakingitWork 99
FrequentlyAskedQuestions(FAQs) 123
Acknowledgments 125
AbouttheAuthor 127
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Introduction To Leading
Change
An introduction to the book and current themes on leadership and
change.
2 LEADINGCHANGE
‘‘We’reonthevergeofallthingsnew.’’
BillyJoel
Themajorexerciseofourtimeistoenvisionandimplementchanges
that generate dramatically better levels of performance at all levels.
Continuous growth depends on it; everyone from the shareholder to
employees,tocustomersisdemandingit...andthechangeleadersare
heldaccountableforit.
Some of the issues that the leaders in the twenty-firstcentury face
include: customer satisfaction; managing change; managing diversity;
developing information technology and optimizing the use of the
Internet; motivating core staff (intellectual assets) in a knowledge
economy;andglobalization.
Thefaceoforganizationshaschangeddramatically.Asorganizations,
nations,andindividualshaveprogressed,worthynotionsofleadership
havechangedandevolved.Withinorganizations,structuresareflatter,
staffaremoremobile,workingpatternshavechanged;andpowerand
authorityarevestedintheperson,notintheposition.Inthewordsof
US management guru, Steve Covey: ‘‘It is a white water world,’’ and
it is the job of leaders to embrace the chaos; lead dynamically; and
to navigate the inevitable turbulence and change. The philosophy of
leadershipisnotanunchangingmonolith–asorganizationsevolvethe
philosophy of change is becoming more diverse and dynamic. What
thismeansisthatthebasictruthswillstaythesamebuttheywillalways
besubjecttoexaminationsandreinterpretationastimepasses,andas
theworldmoveson.
Asthischallengebecomesadailyreality,questionsarebeingasked
inquestoftheHolyGrail.Whatischange?Whatisleadership?Whyis
leadershipsochallenging?Whatarethedifferentiatingfactorsbetween
change managementandchange leadership?What makesaninspired
and inspiring leader? The answers can only be found as we immerse
ourselvesinthestruggleandtheexperience.
InthewordsofFieldMarshallBillSlim(formergovernorgeneralof
Australia):
‘‘theleaderandthosewhofollowhimrepresentoneoftheoldest,
mostnaturalandmosteffectiveofhumanrelationships.’’1
INTRODUCTIONTOLEADINGCHANGE 3
Thereisnewemergentthinkingonleadershipasorganizationsandindi-
vidualsseektodayandtomorrow’sleaders.Asorganizationsareseeking
tocreativelyinformandinventtheirfutures,leadershipdevelopment
hasbecomeacriticalissue.
Inthemiddleoftheswamp,anewbreedofleadersisemergingand
theyaremakingadifference.Thisnewbreedisdistinguishedbecause
theyknowthatbeforetheycanimplementmeaningfulandsustainable
change, they must be willing to develop and change themselves.
They must learn new skills and approaches for inspiring people; for
influencingthebehavior ofpeopleina waythat improvesthe health
oftheorganizationandthatgeneratescontinuousimprovedresultsfor
thecustomers.
Wecannolongerdiscussleadershipingeneralterms.Theapproach
to leading change must be situational. The underpinning of the situ-
ational approach is that it is the situation which determines who
emerges as the leader and what style of leadership he or she has to
adopt.WhetheryouareaCEO;aprogramdirector;adirectoroffinance;
asalesandmarketingdirector;oranemployee–yourjobischange.
Thereforethisbookwillnotseektoaddressleadershipinageneral
sense,but will discuss leadership in the contextof changeand trans-
formation. The approach in this book, therefore, is to conceptualize
major transformations of organizations in terms of linkages between
the content of change and its context and process; and to address
the central ingredient of leadership behavior, in a complex, analyt-
ical,political,emotional,andculturalprocessofchallengingthecore
beliefs,structure,andstrategyoftheorganization.
This book will look at the evolution of leadership (with a strong
emphasis on change), and explore the offerings of the legacy. It will
exploreandpresentthenewemergentthinkingonleadershipandthe
differentiatingfactorsofleadership.Thebookwilllookathowinspiring
leadershaveadaptedtochangeandatkeyleadershipcharacteristics.
I have done my best to write a book that is plain-speaking by
eliminating a lot of consulting jargon that casts a veil and makes the
do-ablecomplex.
No doubt your organizations are experiencing waves of changes.
I am certain that the greatest and the most effective organizations of
change will be those that are led by real change leaders. A lot of