Table Of ContentMore Praise for Leadership When the Heat’s On
"If you're looking for dry theoretical concepts and philosophical musings, don't
look here. All you'll find in Leadership When the Heat's Onare practical exam-
ples of how to provide positive management direction and create essential
leadership characteristics in today's dynamic corporate workplace. We've pur-
chased copies for all of our managers."
–Ron Craver, Manager Training & Development
Gyrus ENT
"This book has rejuvenated me and my management team. It's been a great aid
in helping us focus on what our next goals should be. Danny has helped
create a ‘bit of Disney magic’for us."
–Donna Sue Davis
Director of Disney Resort Group Sales & Services
"This valuable book contains Danny's unique leadership system that inspires
a positive attitude, which is the root of increased productivity––even ‘when
the heat’s on.’We are, without question, a better company with higher opera-
tional efficiency because of his incredible system."
–Beecher Hunter, Executive Vice President
Life Care Centers of America
"Danny Cox truly exemplified Leadership Characteristic #2—High Energy.
He delivers High Energy throughout this book or in front of an audience
equally well. Read the book! Then have him speak to your group. The ROI
will be unbelievable."
–Russ Umphenour, President
RTM, Inc.
"A timely message that is very important to anyone in a management position.
Danny's energy, humor, and zest for teaching sound leadership techniques are
beyond compare.
–Dan Maddux, Executive Director
American Payroll Association
"This book is having an incredible impact on those of us in the public sector,
not just the private sector. Required reading for anyone in public service. It
helps generate a new level of leadership and customer satisfaction."
–Joe De Ladurantey, Chief of Police
Irwindale, California
"OW! Profound…entertaining…practical. Take your career to the next level
and be a better coach for your team. Reading this book is a must. Danny Cox
is very insightful and offers real-life, tested techniques for improving your
leadership capabilities. Excellent reading for the new college graduate to the
seasoned CEO…a resource that you will come back to again and again."
–Steve Garris, Associate Director
Moore School of Business, University of South Carolina
"We have people from around the world attend our customer service course at
Stew Leonard's University. We have used Danny Cox to train our 2000 Team
members and seen his management system in action. We recommend this book
to all our attendees."
–Jill Tavello, Dean of Stew U
Stew Leonard's Dairy Store
"A winner. It's the best, a perfect guide to turn you and your team into record
breakers.
–D. Linn Wiley, President/CEO
Citizens Business Bank
"This book is an inspiration with lessons and methods for the growing leader.
As we say in the Army—HOO-AH—for a job well done!"
–John Bourgault, Office of the Auditor General
Department of the Army
"A book that hits you between the eyes if you have been managing and not
leading. It should be studied time and again because it contains the fundamental
recipe for success as a leader. If you need to lead, then this book is for you."
–Jerry Acuff, President & CEO
Delta Leadership Group
I have used the principles, lessons, and examples in this book everyday while
guiding my department to a better, stronger tomorrow! This book has set me
on both a personal and professional flight plan to unbelievable success!!
Thanks Danny."
–Legrand "Chip" Guerry, Chief of Police
Clover, South Carolina
"A very beneficial message and delivered flawlessly. It's a valuable book
filled with effective ‘down to earth’leadership techniques."
–Dennis W. Larson, Executive Vice President
Central Illinois Builders
"This is a highly readable, content-packed book. Danny Cox's plan for record-
breaking leadership comes through with both sincerity and enthusiasm."
–Hansel B. Hart, Senior Vice President
South Carolina Credit Union League
LEADERSHIP
WHEN THE
HEAT’S ON
DANNY COX
BY
WITH JOHN HOOVER
SECOND EDITION
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ACKNOWLEDGMENTS
There is an old proverb that says, “When you’re drinking the water, don’t for-
get who helped you dig the well.” To the many leaders who served as mentors
after my boss told me he was looking for my replacement, I say a heartfelt
thank you. They helped pull me out of the fire then and continue to be an
inspiration to me now.
Thanks to the authors of the business books and articles that have helped shape
my growth. No other country in the world has so many “behind the scenes”
secrets available through the printed word for increasing productivity.
John Hoover, my collaborator on the first edition of this book and now on this
second edition as well, has earned my undying appreciation and respect. His
organization and “putting to paper” my systems, techniques, and anecdotes was
no small job, but he almost made it look easy.
Our sponsoring editor at McGraw-Hill throughout this process has been Mary
Glenn. John and I both thank her for her enthusiastic support of Leadership
When the Heat’s On.
Tedi (a.k.a. Theo) has been my best friend for 38 years and my wife for 37. She
has served as a sounding board for ideas and has put in countless hours in typ-
ing, retyping, and helping me in proofreading all of the material that has made
this book possible. I couldn’t have done it without her.
Then there’s Ellie Newton. Dear Ellie Newton, who wrote the Foreword for this
book. She was the traveling companion of Mrs. Thomas Edison the last few
years of her life. Ellie wrote a book of poetry called Echoes from theHeart.
At the age of 103 she is bright, alert, and still writing beautiful poetry. Thanks
to Ellie for being a part of this book and for her continuing inspiration as an
uncommon friend.
Danny Cox, Author
P. S. I’ll bet this is the only book in history with a foreword written by a 103-
year-old!
V
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CONTENTS
Foreword xi
Introduction xiii
Chapter One.The Leader Feels the Heat 1
Ticky and Peter
Temperature Rising
What Is Leadership?
Leadership: The Honorary Title
Responsibility
The Artistic Side of Leadership
Natural-Born Leader or Not?
Manipulation Is Not Leadership
Lifting Personal Limitations
Working Hard at Nothing
The Problem with Problems
Don’t Impress … Inspire
Chapter Two.The Emerging Leader Process 23
Leadership Characteristics
Characteristic One: Uncompromising Integrity
Characteristic Two: High Energy
Characteristic Three: Good at Working Priorities
Characteristic Four: Courageous
Characteristic Five: A Committed and Dedicated Hard Worker
Characteristic Six: Unorthodox and Creative
Characteristic Seven: Goal Orientation
Characteristic Eight: Inspired and Contagious Enthusiasm
Characteristic Nine: Staying Levelheaded
Characteristic Ten: A Desire to Help Others Grow and Succeed
Your Values Equal Their Values
Leadership Development
Finding the Right Person
A Final Question for You
VI
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CONTENTS VII
Chapter Three.The First Step:Team Building When the Heat’s On 47
Put Pettiness Behind You
View from the Shoulder
Respect Starts with You
How to Reduce the Up Pressure
How to Reduce the Down Pressure
Different Definitions of Leadership
Humanagement
Is the Manager Happy?
All Eyes Are on You
Three Characteristics of an Effective Organization
Building Blocks of an Effective Organization
A Challenge for You
Three Steps to Growing as a Leader
Whom to Hire
Lean on Me
The Fence Technique
Team Building: Relying on Strengths
Three Levels of Motivation
Mental Activities
Plate Spinning
An Employee’s Eye View
Letting Others Have Your Way
More on Now Filters and Memory Movies
Input––Evaluation––Response
Chapter Four.The Second Step:Goal Setting When the Heat’s On 83
Eyes on the Prize
The Real Reason You Work Hard
Now Spread the Word
Go Boldly Where You’ve Never Gone Before
A Quick Question-and-Answer Session
Okay, So Let’s Deal with Why Not?
Goals: There’s No Escape from Neglect
Concentrate on Effective Goal Setting
Accept the Risk and Face Up to It
Three Steps to a New Reality
Guidelines for Goal Setting
Some Common Roadblocks to Goal Achievement
You Never Go Wrong with Personal Growth
Take the Time for a Personal Moment of Truth
Goals and Vision
Involved and Enthusiastic
VIII LEADERSHIP WHEN THE HEAT’S ON
Chapter Five.The Third Step:Time Planning for Higher Productivity 105
Putting Time into Perspective: Words from the Funny, the Fictional,
and the Philosophical
Why People Don’t Plan Their Time
Four of the Biggest Time Wasters You’ll Encounter
Minor Corrections for Major Improvements
Liberated Time
Stop Doing What You Know Doesn’t Work
Ask Yourself Some Simple Questions and Listen to Your Answers
The Value of Your Time
Take Time Management Seriously
Organize Your Space
The Right Way to Do a To DoList
Make Setting Priorities a Priority
Tomorrow Begins Today
Be Flexible in Your Planning
Make the First Hour Count Double––Do the Worst Things First
Inventory Your Efficiency
Expect the Unexpected
Learn to Say No
Conduct a Brief, Daily, Personal Productivity Survey
A Self-Made Multimillionaire’s Daily Evaluation
Cultivate a Sense of Profitability
Dealing Decisively with Interruptions
Thank You, Alexander Graham Bell
Be a Right-Finder
Sprinting
Try This What If?Exercise
Speed-Reading Is Alive and Well: Do It
Handling Paperwork
Respect the Time of Others
The Leader as a Time Planner
Time for Yourself
End Your Day Right
Effective Time Management Equals Vacation
Keep Your Leisure Time Leisurely
Closing Thoughts
Chapter Six.The Fourth Step:Keeping Morale High When
the Heat’s On 127
Morale and Performance: Chicken or Egg?
The Ten Warning Signs of Low Morale
Filter Builders: What My Boss Doesn’t Know Can’t Hurt Me
