Knowledge service engineering handbook

582 Pages·2012·145.308 MB·English

by  Jussi Kantola, Waldemar Karwowski

Boca Raton London New York
CRC Press is an imprint of the
Taylor & Francis Group, an informa business
Ergonomics Design and Management:
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Series Editor
Waldemar Karwowski
Industrial Engineering and Management Systems
University of Central Florida (UCF) – Orlando, Florida
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Jussi Kantola
Edited by
Jussi Kantola(cid:1)(cid:114)(cid:1)Waldemar Karwowski
Boca Raton London New York
CRC Press is an imprint of the
Taylor & Francis Group, an informa business
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Contents
Preface.......................................................................................................................ix
Editors........................................................................................................................xi
Contributors............................................................................................................xiii
Part I Introduction to Knowledge Service
Engineering
Chapter 1 Knowledge.Services:.A.Strategic.Framework......................................3
Albert J. Simard
Chapter 2 Managing.Innovation.in.KIBS.and.Their.Growing.Importance.
in.Relation.to.Innovation.Systems.......................................................67
Jaume Valls-Pasola and Xavier Amores-Bravo
Chapter 3 Knowledge.Services.in the.Innovation.Process..................................91
Torsti Loikkanen, Anssi Neuvonen, and Kirsi Tuominen
Chapter 4 Managing.Value.Creation.in.Knowledge-Intensive.Business.
Service.Systems.................................................................................123
Konstadinos Kutsikos and Gregoris Mentzas
Chapter 5 Knowledge.Service Engineering:.A.Service-Dominant.Logic.
Perspective.........................................................................................139
Stephen L. Vargo, Robert F. Lusch, Heiko Wieland,
and Melissa Archpru Akaka
Part II Engineering from Data, Information,
and Knowledge toward Services
Chapter 6 Knowledge-Based.Systems.Engineering..........................................157
Ying Liu and Kun Bai
v
vi Contents
Chapter 7 Smart.Metering.and Customer.Consumption.Behavior.Profiling:.
Exploring.Potential.Business.Opportunities.for DSOs.and.
Electricity.Retailers...........................................................................177
Hongyan Liu, Tomas Eklund, and Barbro Back
Chapter 8 Smart.Perishable.Cargo.Management.with.RFID.and.Sensor.
Network.............................................................................................187
Min Gyu Son, Yoon Seok Chang, and Chang Heun Oh
Chapter 9 Quality.Analysis.of User-Generated.Content.on.the.Web................197
Jong C. Park and Hye-Jin Min
Chapter 10 Semantic.Web:.Ontological.Engineering.for.Knowledge.
Services........................................................................................221
Aviv Segev
Chapter 11 Acquiring.Knowledge.from.Subject.Matter.Experts........................253
Nick Milton
Chapter 12 Prospects.for.Applying.Fuzzy.Extended.Logic.to.Scientific.
Reasoning..........................................................................................279
Vesa A. Niskanen
Chapter 13 Personalized.Knowledge.Service.for.Smart.Cell.Phones.
Based.on.Usage:.Conceptual.Model.and.Intention.Prediction.
Algorithm.....................................................................................307
Meira Levy, Lior Rokach, Bracha Shapira, and Peretz Shoval
Part III Human Networks in Knowledge Services
Chapter 14 Design.of.Knowledge.Service.Model.and.Approaches.for.
Professional.Virtual.Community.in.Knowledge-Intensive.
Industries...........................................................................................325
Yuh-Jen Chen and Meng-Sheng Wu
Chapter 15 Social.Network Analysis.of.Knowledge-Based.Services..................355
Meeyoung Cha and Minsu Park
Contents vii
Chapter 16 Radio.Frequency.Identification–Enabled.Social.Networks..............379
Ashraf Darwish, Sapna Tyagi, Abdul Quaiyum Ansari,
and M. Ayoub Khan
Chapter 17 Geosocial.Networking.Services........................................................397
Jae-Gil Lee
Part IV High-Performance Knowledge
Service Systems
Chapter 18 Emerging.Ubiquitous.Knowledge.Services:.From.Mobile.
Sensing.to.Ubiquitous.Crowdsourcing.and.Beyond..........................417
Uichin Lee, Howon Lee, Bang Chul Jung, and Junehwa Song
Chapter 19 Knowledge-Intensive.Cloud.Services:.Transforming.the.Cloud.
Delivery.Stack...................................................................................447
Michael P. Papazoglou and Luis M. Vaquero
Chapter 20 Complex.Service.Systems:.Knowledge-Based.User-Centered.
Systems.Engineering.for.Performance.Improvement.......................493
Tareq Z. Ahram and Waldemar Karwowski
Chapter 21 Strategic.Knowledge.Services...........................................................527
Hannu Vanharanta, Camilla Magnusson, Kari Ingman,
Annika H. Holmbom, and Jussi I. Kantola

Preface
Knowledge.service.engineering.is.an.emerging.field.in.the.scientific.and.application.
worlds,.focusing.on.the.joint.systems.of.data.networks,.information.networks,.and.
human.knowledge.networks..It.aims.at.acquiring.and.utilizing.data,.information,.
and human.knowledge.to.produce.high-performance.joint.knowledge.services.to.
support.the.knowledge.economy.of.the.twenty-first.century.
Knowledge.service.engineering.provides.practical.knowledge.as.a.service.to.
citizens,.end.users,.industrial.customers,.companies,.organizations,.and.govern-
ments..This.new.subdiscipline.aims.at.developing.and.maintaining.sustainable.
knowledge.services.globally..Acquiring.and.utilizing.data,.information,.and.
human.knowledge.networks.require.different.types.of.engineering.methods,.
which.inspire,.in.many.exciting.ways,.the.creation.of.sustainable.knowledge.ser-
vices.for.the.future.
The.aim.of.this.handbook.is.to.present.the.recent.advances.in.knowledge.service.
engineering.by.accomplished.researchers.and.practitioners.from.around.the.world..
We.hope.that.it.will.be.helpful.to.researchers.and.students.in.the.field,.as.well.as.
to.professionals.who.develop.a.variety.of.innovative.knowledge.services..We.proj-
ect.that.many.college.students.will.become.knowledge.service.professionals.shortly.
after.completing.their.studies.
We.thank.all.the.authors.who.have.contributed.to.this.handbook.for.the.out-
standing.job.they.have.done.in.writing.their.respective.chapters..We.also.thank.the.
staff.at.CRC.Press,.who.gave.us.the.opportunity.to.publish.this.handbook..Cindy.
Carelli.and.Jessica.Vakili,.the.senior.acquiring.editor.and.the..production.coordi-
nator,.respectively,.at.CRC.Press,.and.Deepa.Kalaichelvan,.the.project.manager.
at.SPi.Global,.India,.have.been.extremely.helpful.throughout.the.editing.process..
We.would.also.like.to.express.our.gratitude.to.our universities.for.their.support.
in.this.project,.namely,.Korea.Advanced.Institute.of.Science.and.Technology.
(KAIST),.South.Korea,.and.the.University.of.Central.Florida (UCF),.Florida.
The.book.is.organized.into.four.parts..Part.I.(Chapters.1.through.5).introduces.
the.main.concepts.of.knowledge.services..Part.II.(Chapters.6.through.13).explores.
data-,.information-,.and.knowledge-based.engineering.methods.and.applications.that.
can.be.used.to.develop.knowledge.services..Part.III.(Chapters.14.through.17).dis-
cusses.the.importance.of.human.networks.in.knowledge.services..Finally,.Part IV.
(Chapters.18.through.21).provides.a.description.of.high-performance.knowledge.
.service.systems.
ix
x Preface
We.hope.that.you.find.the.contents.of.this.book.interesting.and.useful.in.your.
own.work.
Jussi I. Kantola
Korea Advanced Institute of Science and Technology (KAIST)
Daejeon, Republic of Korea
and
Waldemar Karwowski
University of Central Florida
Orlando, Florida
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