Knowledge Management, Organizational Memory and Transfer Behavior: Global Approaches and Advancements (Advances in Knowledge Management Research)

496 Pages·2008·8.24 MB·English

by  Murray E. Jennex

Knowledge Management,
Organizational Memory,
and Transfer Behavior:
Global Approaches and
Advancements
Murray E. Jennex
San Diego State University, USA
InformatIon scIence reference
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Library of Congress Cataloging-in-Publication Data
Knowledge management, organizational memory, and transfer behavior : global approaches and advancements / Murray E. Jennex, editor.
p. cm. -- (Advance in knowledge management research)
Includes bibliographical references and index.
Summary: "This book captures an in-depth knowledge base on the most current and useful concepts, applications, and processes relevant
to the successful management of knowledge assets"--Provided by publisher.
ISBN 978-1-60566-140-7 (hardcover) -- ISBN 978-1-60566-141-4 (ebook) 1. Knowledge management. 2. Corporate culture. 3.
Organizational learning. I. Jennex, Murray E., 1956-
HD30.2.K63767 2009
658.4'038--dc22
2008043804
British Cataloguing in Publication Data
A Cataloguing in Publication record for this book is available from the British Library.
All work contributed to this book set is original material. The views expressed in this book are those of the authors, but not necessarily of
the publisher.
Knowledge Management, Organizational Memory, and Transfer Behavior: Global Approaches and Advancements is part of the IGI Global
series named Advances in Knowledge Management (AKM) Series, ISBN: 1935-360X
If a library purchased a print copy of this publication, please go to http://www.igi-global.com/agreement for information on activating the
library's complimentary electronic access to this publication.
Advances in Knowledge Management Series (AKM)
ISBN: 1935-360X
Editor-in-Chief: Murray Jennex, San Diego State University, USA
Knowledge Management in Modern Organizations
IGI Publishing • copyright 2007 • 404 pp • H/C (ISBN: 1-59904-261-4) • US $89.96 (our price) •
E-Book (ISBN: 1-59904-263-0) • US $68.76 (our price)
Knowledge management has been growing in importance and popularity as a research topic and
business initiative. Knowledge Management in Modern Organizations documents the latest key
issues of knowledge management. The innovative chapters in this book discuss the philosophical
foundations of knowledge management, serving as a viable resource for academicians, practi-
tioners, researchers, and students. Knowledge Management in Modern Organizations depicts a
global perspective as the contributors come from Asia, Europe, the Middle East, and the United
States, and adds value to any course focused on KM in organizations.
Current Issues in Knowledge Management
Information Science Reference • copyright 2007 • 300pp • H/C (ISBN: 978-1-59904-916-8) •
$180.00 (list price)
As global enterprise grows increasingly reliant on electronic data, processes, and procedures,
studies of the management of organizational knowledge are emergin at the forefront of criti-
cal research. Current Issues in Knowledge Management combines cu.ing-edge research on the
cultural, technical, organizational, and human issues surrounding the creation, capture, trans-
fer, and use of knowledge in today’s organizations. Providing foremost information on topics
such as organizational memory, knowledge management in enterprises, enablers and inhibitors
of knowledge sharing and transfer, and emerging technologies of knowledge management, this
estimable reference offers vital research information to practitioners and scholars in a variety of
settings.
The Advances in Knowledge Management (AKM) Book Series covers all aspects of the knowledge management discipline,
from organizational issues to technology support to knowledge representation. AKM provides a forum for global aspects
of knowledge management and for di.ering cultural perspectives on the use of knowledge and knowledge management. The
book series also focuses on cultural and organizational issues as well as technical issues associated with the creation and
implementation of knowledge management systems. The Advances in Knowledge Management actively seeks out interna-
tional depictions of knowledge management and how these applications are implemented into practical functions, as well
as how these technologies create new developments for the advancement of information systems and the knowledge society.
Because of the growing importance of knowledge management technologies, this series aims to bridge the gap in available
literature, while furthering research principles.
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Associate Editors

Frada Burnstein, Monash University, Australia
David Croasdell, University of Nevada – Reno, USA
Robert Galliers, Bentley College, USA
Uday Kulkarni, Arizona State University, USA
Anne Massey, Indiana University, USA
Lorne Olfman, Claremont Graduate University, USA
Fons Wijnhoven, University of Twente, The Netherlands
Editorial Review Board
Theo Addo, San Diego State University, USA
Peter Baloh, University of Ljubljana, Slovenia
Nassim Belbaly, Montpellier Business School, France
Hind Benbya, Montpellier Business School, France
Artur Caetano, Technical University of Lisbon, Portugal
Elayne Coakes, University of Westminster, UK
Lynne P. Cooper, Jet Propulsion Laboratory, USA
Jim Courtney, Central Florida University, USA
Alexandra Durcikova, University of Arizona, USA
John S. Edwards, Aston University, UK
Irma Becerra-Fernandez, Florida International University, USA
Andrew L. S. Goh, University of South Australia, Australia
Meliha Handzic, Sarajevo School of Science and Technology, Bosnia and Herzegovina
G. Harindranath, Royal Holloway, University of London, UK
Clyde Holsapple, University of Kentucky, USA
K.D. Joshi, Washington State University, USA
Muhammadou Kah, Rutgers University, USA
Sherif Kamel, American University of Cairo, Egypt
Atreyi Kankanhalli, National University of Singapore, Singapore
Karlheinz Kautz, Copenhagen Business School, Denmark
Matthew H. S. Kuo.e, University of Michigan, USA
Sungho Ha, Kyungpook National University, Republic of Korea
Dorothy Leidner, Baylor University, USA
Henry Linger, Monash University, Australia
Fred Lins, August Enterprises, USA
Ronald Maier, Leopold-Franzens-University of Innsbruck, Austria
Thomas Menkhoff, Singapore Management University, Singapore
Lisa Murphy, University of Alabama, USA
Mark Nissen, Naval Post Graduate School, USA
Rajesh K. Pillania, Management Development Institute, India
Murali Raman, Monash University, Malaysia
David Schwartz, Bar-Ilan University, Israel
Stefan Smolnik, European Business School, Germany
Dick Stenmark, Viktoria Institute, Sweden
Luba Torlina, Deakin University, Australia
Jiri Vorisek, Prague University of Economics, Czech Republic
Kahled Wabba, Cairo University, Egypt
Eleanor Wynn, Intel, USA
Bin Zhang, Renmin University, Peoples Republic of China
Suzanne Zyngier, La Trobe University, Australia
Table of Contents
Preface .................................................................................................................................................xix
Chapter I
Reflections on Knowledge Management Research and Practice ............................................................1
Murray E. Jennex, San Diego State University, USA

Chapter II
Knowledge Fusion: A Framework for Extending the Rigor and Relevance of Knowledge
Management ...........................................................................................................................................9
Peter Keen, Nanyang Technological University, Singapore
Margaret Tan, Nanyang Technological University, Singapore
Chapter III
Tapping Tacit Knowledge ...................................................................................................................26
Hazel Taylor, The Information School, University of Washington, Seattle, USA
Chapter IV
Advances in Knowledge Management: Mapping Ideas that Shape Practice .......................................42
Andrea Hornett, The Pennsylvania State University, Malvern, PA, USA
Eric W. Stein, The Pennsylvania State University, Malvern, PA, USA
Chapter V
Knowledge Chain Activity Classes: Impacts on Competitiveness and the Importance
of Technology Support .........................................................................................................................68
Clyde W. Holsapple, The University of Kentucky, USA
Kiku G. Jones, The University of Tulsa, USA
Chapter VI
Developing a Knowledge-Based Organizational Performance Model for Improving Knowledge
Flows in Discontinuous Organizations ................................................................................................89
Rahinah Ibrahim,Universiti Putra, Selangor, Malaysia
Mark E. Nissen, Naval Postgraduate School, Monterey, California, USA
Chapter VII
Accountability and Ethics in Knowledge Management .....................................................................109
Frank Land, London School of Economics, UK
Urooj Amjad, London School of Economics, UK
Sevasti-Melissa Nolas, London School of Economics, UK
Chapter VIII
Social Capital and Knowledge Sharing in Knowledge-Based Organizations:
An Empirical Study ............................................................................................................................119
Chay Yue Wah, SIM University, Singapore
Thomas Menkhoff, Singapore Management University, Singapore
Benjamin Loh, University of Cambridge, UK
Hans-Dieter Evers,University of Bonn, Germany
Chapter IX
A Structured Method for Evaluating the Management of a Knowledge Management System
Implementation ...................................................................................................................................140
Charlie C. Chen, Appalachian State University, USA
Rong-An Shang, Soochow University, Taiwan
Albert L. Harris, Appalachian State University, USA
Zhi-Kai Chen, ASUSTek Computer, Inc., Taiwan
Chapter X
Toward a Consensus Knowledge Management Success Definition ...................................................163
Murray E. Jennex, San Diego State University, USA
Stefan Smolnik, European Business School, Germany
David T. Croasdell, University of Nevada, Reno, USA
Chapter XI
An Evaluation of Factors that Influence the Success of Knowledge Management Practices in
U.S. Federal Agencies .........................................................................................................................172
Elsa Rhoads, Pension Bene.t Guaranty Corporation, USA
Kevin J. O’Sullivan, New York Institute of Technology, USA
Michael Stankosky, The George Washington University, USA
Chapter XII
Interdepartmental Knowledge Transfer Success During Information Technology Projects ...............189
Kevin Laframboise, Concordia University, Canada
Anne-Marie Croteau, Concordia University, Canada
Anne Beaudry, Concordia University, Canada
Mantas Manovas, Concordia University, Canada
Chapter XIII
Improving KMS Acceptance: The Role of Organizational and Individuals’ Influence ......................211
Claudio Vitari, CETIC, Università Carlo Cattaneo, Italy
Jennifer Moro, CETIC, Università Carlo Cattaneo, Italy
Aurelio Ravarini, CETIC, Università Carlo Cattaneo, Italy
Isabelle Bourdon, CREGO, Université Montpellier 2, France
Chapter XIV
IS Support for Knowledge Management and Firm Performance: An Empirical Study .....................234
Michael J. Zhang, Sacred Heart University, USA
Chapter XV
Chinese Culture and Virtual Knowledge Sharing in a Multinational Corporation .............................255
Wei Li, University of Illinois, USA
Alexandre Ardichivili, University of Minnesota, USA
Martin Maurer, University of Illinois, USA
Tim Wentling, University of Illinois, USA
Reed Stuedemann, Caterpillar University, USA
Chapter XVI
Selecting the Right Knowledge Management Tools: Software Trends and Key Evaluation
Criteria ................................................................................................................................................270
Gilles Balmisse, KnowledgeConsult, France
Denis Meingan, KnowledgeConsult, France
Katia Passerini, New Jersey Institute of Technology, USA
Chapter XVII
Knowledge Patterns and Knowledge Refactorings for Increasing the Quality of Knowledge ...........281
Jörg Rech, Fraunhofer Institute for Experimental Software Engineering, Germany
Raimund L. Feldmann, Fraunhofer USA, Center for Experimental Software Engineering, USA
Eric Ras, Fraunhofer Institute for Experimental Software Engineering, Germany
Andreas Jedlitschka, Fraunhofer Institute for Experimental Software Engineering, Germany
Björn Decker, empolis GmbH, Germany
Chapter XVIII
Knowledge Elicitation and Mapping: Ontology as an Instrument of Design and Organizational
Learning ..............................................................................................................................................329
Paul Jackson, Edith Cowan University, Australia
Ray Webster, Murdoch University, Australia
Chapter XIX
Helping to Develop Knowledge Management Systems by Using a Multi-Agent Approach .............348
Aurora Vizcaino, University of Castilla-La Mancha, Spain
Juan Pablo Soto, University of Castilla-La Mancha, Spain
Javier Portillo, University of Castilla-La Mancha, Spain
Mario Piattini, University of Castilla-La Mancha, Spain
Chapter XX
Adopting the Grid Computing & Semantic Web Hybrid for Global Knowledge Sharing .................365
Mirghani Mohamed, New York Institute of Technology, USA
Michael Stankosky, The George Washington University, USA
Vincent Ribière, Graduate School Bangkok University, Thailand,
and Institute for Knowledge and Innovation (IKI-South-East-Asia), Bangkok, Thailand
Chapter XXI
The Effect of Knowledge Process Capabilities and Knowledge Infrastructure Capabilities
on Strategy Implementation Effectiveness .........................................................................................382
Sineenad Paisittanand, Bangkok University, Thailand
L. A. Digman, University of Nebraska, USA
Sang M. Lee, University of Nebraska, USA
Compilation of References ..............................................................................................................411
About the Contributors ...................................................................................................................450
Index ...................................................................................................................................................465