Knowledge Management in the Intelligence Enterprise (Artech House Information Warfare Library)

374 Pages·2003·1.79 MB·English

by  Edward Waltz

Knowledge Management in the
Intelligence Enterprise
ForacompletelistingoftheArtechHouseInformationWarfareLibrary,
turntothebackofthisbook.
Knowledge Management in the
Intelligence Enterprise
Edward Waltz
Artech House
Boston • London
www.artechhouse.com
LibraryofCongressCataloging-in-PublicationData
Waltz,Edward.
Knowledgemanagementintheintelligenceenterprise/EdwardWaltz.
p.cm.—(ArtechHouseinformationwarfarelibrary)
Includesbibliographicalreferencesandindex.
ISBN1-58053-494-5(alk.paper)
1.Militaryintelligence. 2.Knowledgemanagement. 3.Militaryintelligence—
UnitedStates. 4.Knowledgemanagement—UnitedStates. I.Title. II.Series.
UB250.W332003
658.4’7—dc21
2003041892
BritishLibraryCataloguinginPublicationData
Waltz,Edward
Knowledgemanagementintheintelligenceenterprise.—(ArtechHouseinformation
warfarelibrary)
1.Intelligenceservices 2.Knowledgemanagement 3.Businessintelligence
I.Title
327.1’2
ISBN1-58053-494-5
CoverdesignbyGaryRagaglia
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InternationalStandardBookNumber:1-58053-494-5
LibraryofCongressCatalogCardNumber:2003041892
10987654321
Dedicatedtomydaughter,Debbie
Fromherwheelchair,shehasshownme
whattheScripturesdescribeasthosebelieverswhoare
clothedwithcompassion,kindness,humility,
gentleness,andpatience(Colossians 3:12).
.
Contents
Preface xiii
1 KnowledgeManagementandIntelligence 1
1.1 KnowledgeinaChangingWorld 4
1.2 CategoriesofIntelligence 10
1.3 TheIntelligenceDisciplinesandApplications 12
1.3.1 NationalandMilitaryIntelligence 15
1.3.2 BusinessandCompetitiveIntelligence 17
1.4 TheIntelligenceEnterprise 17
1.5 TheStateoftheArtandtheStateoftheIntelligence
Tradecraft 20
1.5.1 NationalandMilitaryIntelligence 20
1.5.2 BusinessandCompetitiveIntelligence 21
1.5.3 KM 22
1.6 TheOrganizationofThisBook 23
Endnotes 24
SelectedBibliography 26
2 TheIntelligenceEnterprise 29
2.1 TheStakeholdersofNation-StateIntelligence 29
vii
viii KnowledgeManagementintheIntelligenceEnterprise
2.2 IntelligenceProcessesandProducts 33
2.3 IntelligenceCollectionSourcesandMethods 35
2.3.1 HUMINTCollection 37
2.3.2 TechnicalIntelligenceCollection 38
2.4 CollectionandProcessPlanning 40
2.5 KMintheIntelligenceProcess 42
2.6 IntelligenceProcessAssessmentsandReengineering 44
2.6.1 BalancingCollectionandAnalysis 45
2.6.2 FocusingAnalysis-Synthesis 45
2.6.3 BalancingAnalysis-SynthesisProcesses 46
2.7 TheFutureofIntelligence 48
Endnotes 51
3 KnowledgeManagementProcesses 55
3.1 KnowledgeandItsManagement 56
3.2 TacitandExplicitKnowledge 62
3.2.1 KnowledgeAsObject 63
3.2.2 KnowledgeAsProcess 68
3.2.3 KnowledgeCreationModel 71
3.3 AnIntelligenceUseCaseSpiral 74
3.3.1 TheSituation 75
3.3.2 Socialization 77
3.3.3 Externalization 78
3.3.4 Combination 79
3.3.5 Internalization 79
3.3.6 Socialization 79
3.3.7 Summary 80
3.4 TaxonomyofKM 80
3.5 IntelligenceAsCapital 85
3.6 IntelligenceBusinessStrategyandModels 93
3.7 IntelligenceEnterpriseArchitectureandApplications 96
3.7.1 CustomerRelationshipManagement 98
Contents ix
3.7.2 SupplyChainManagement 98
3.7.3 BusinessIntelligence 100
3.8 Summary 102
Endnotes 104
4 TheKnowledge-BasedIntelligenceOrganization 107
4.1 VirtuesandDisciplinesoftheKnowledge-Based
Organization 109
4.1.1 EstablishingOrganizationalValuesandVirtues 110
4.1.2 MappingtheStructuresofOrganizationalKnowledge 112
4.1.3 IdentifyingCommunitiesofOrganizationalPractice 115
4.1.4 InitiatingKMProjects 117
4.1.5 CommunicatingTacitKnowledgebyStorytelling 118
4.2 OrganizationalLearning 121
4.2.1 DefiningandMeasuringLearning 122
4.2.2 OrganizationalKnowledgeMaturityMeasurement 123
4.2.3 LearningModes 125
4.3 OrganizationalCollaboration 129
4.3.1 CollaborativeCulture 131
4.3.2 CollaborativeEnvironments 133
4.3.3 CollaborativeIntelligenceWorkflow 137
4.4 OrganizationalProblemSolving 142
4.4.1 Critical,StructuredThinking 143
4.4.2 SystemsThinking 147
4.4.3 NaturalisticDecisionMaking 150
4.5 Tradecraft:TheBestPracticesofIntelligence 151
4.6 Summary 153
Endnotes 153
5 PrinciplesofIntelligenceAnalysisandSynthesis 159
5.1 TheBasisofAnalysisandSynthesis 160
5.2 TheReasoningProcesses 167
5.2.1 DeductiveReasoning 167
5.2.2 InductiveReasoning 168