Knowledge Management in Organisations: 16th International Conference, KMO 2022, Hagen, Germany, July 11–14, 2022, Proceedings

396 Pages·2022·29.517 MB·English

by  Lorna Uden, I-Hsien Ting, Birgit Feldmann

Communications
in Computer and Information Science 1593
EditorialBoardMembers
JoaquimFilipe
PolytechnicInstituteofSetúbal,Setúbal,Portugal
AshishGhosh
IndianStatisticalInstitute,Kolkata,India
RaquelOliveiraPrates
FederalUniversityofMinasGerais(UFMG),BeloHorizonte,Brazil
LizhuZhou
TsinghuaUniversity,Beijing,China
Moreinformationaboutthisseriesathttps://link.springer.com/bookseries/7899
· ·
Lorna Uden I-Hsien Ting
Birgit Feldmann (Eds.)
Knowledge Management
in Organisations
16th International Conference, KMO 2022
Hagen, Germany, July 11–14, 2022
Proceedings
Editors
LornaUden I-HsienTing
StaffordshireUniversity UniversityofKaohsiung
Stoke-on-Trent,UK Kaohsiung,Taiwan
BirgitFeldmann
FernUniversitätinHagen
Hagen,Germany
ISSN 1865-0929 ISSN 1865-0937 (electronic)
CommunicationsinComputerandInformationScience
ISBN 978-3-031-07919-1 ISBN 978-3-031-07920-7 (eBook)
https://doi.org/10.1007/978-3-031-07920-7
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Preface
Welcometotheproceedingsofthe16thInternationalConferenceonKnowledgeMan-
agementinOrganisations(KMO2022).Theconferencefocusedonemergingtrendsof
knowledgemanagementinorganisationsandknowledgemanagementinthepostpan-
demicera,andwasheldattheFernUniversitätinHagen,Germany,duringJuly11–14
July,2022.KMO2022washeldinconjunctionwiththe10thInternationalconference
onLearningTechnologyforEducationChallenges(LTEC2022).
Theconferencewasprecededbyadayoffreetutorialsforparticipantswhowished
tolearnaboutthestateoftheartofresearchrelatingtothetopicsofKMOandLTEC.
ThetutorialswereheldonJuly11,2022.TheconferenceitselfcommencedonJuly12,
2022.
Knowledge management (KM) identifies and globalises knowledge to facilitate
access for all collaborators. Businesses depend on a reliable knowledge management
systemforsmoothinformationsharingandinternaloperations.Technologyhasatremen-
dousimpactonknowledgemanagement,inspiringthedevelopmentofrobustsoftware
platformstoleverageknowledgemanagementstrategies.
Knowledgemanagementsolutionshavesustainedmomentumandevenaccelerated
their growth during the COVID-19 pandemic. Effective knowledge management sup-
portedbytechnologyenablesorganisationstobecomemoreinnovativeandproductive.
Thereisincreaseduseofcloudtechnology,AI,languageprocessingsolutions,andgraph
databases which have all contributed to a robust environment for knowledge manage-
ment. Technology is undoubtedly a big part of the growing need for more effective
knowledgemanagement.Inaddition,knowledgesharingisapervasivechallenge.With
therapidadvanceofIndustry4.0.,knowledgemanagementwillplayanimportantrole
inorganisationsofallsizes.
KMtodayisdevelopingamorerobustapproachthatincludesvendors,clients,and
customers.Newerknowledgemanagementoptionsmustallowforexternalintegration
sothatinternalandexternalpartiescanshareinformationmoreeasily.Blockchainand
cryptographictechnologiesallowusersinKMtoownandcontroltheirdata,andfordata
tobetrustedbythethirdpartiestheychoosetointeractwith.Therearepotentialbenefits
of automating routine knowledge tasks and using powerful algorithms to recommend
relevantcontentandcolleaguesbasedonusers’personasandthecontextoftheirwork.
The importance of KM as a strategic knowledge resource during the COVID-19
crisiscannotbeoverstated.Itplaysacriticalroleinguidingdecisionmakerstomake
strategicdecisionsnotonlyonbehalfoforganisationsbutforcountriesglobally.Optimal
useofknowledgeresourcesiscriticalinensuringthatorganisationssurviveinuncertain
timessuchastherecentpandemic.Whatformwillknowledgemanagementtakeinthe
post-COVID-19era?.
Although technology plays crucial roles in the advance of KM, it is important to
rememberthatKMwillalwaysfailiftheendusersandstakeholdersarenotatthecentre
ofstrategy,design,implementation,andoperation.KMshouldalsobeconcernedwith
human-centeredapproaches,takingintoconsiderationthecorecomponentsofpeople,
vi Preface
process,content,andculturealongwithnewdesignmethodologiessuchasdesignfor
users’ experiences. To effectively manage knowledge in organisations, it is necessary
thatweaddressmanyoftheseissues.
KMO aims to encourage research into the various aspects of knowledge manage-
menttoaddressmanyofthechallengesfacingorganisations.Theobjectiveistocreatea
betterunderstandingofknowledgemanagementpractices,research,andpracticalappli-
cations. To this end, KMO 2022 brought together leading academic researchers and
researchscholarstoexchangeandsharetheirexperiencesandresearchfromallaspects
ofknowledgemanagement.Italsoprovidedaninterdisciplinaryplatformforresearchers,
practitioners,andeducatorstopresentanddiscusstheirmostrecentwork,trends,inno-
vation,andconcernsaswellaspracticalchallengesencountered,andsolutionsadopted
inthefieldofknowledgemanagementinorganisations.
Thisproceedingsconsistsof29paperscoveringvariousaspectsofknowledgeman-
agement. Allpublished papers underwent arigorousreview process involving atleast
fourreviewersperpaper.Theauthorsofthesepaperscomefrom22differentcountries
orregionscomprisingArgentina,Austria,Brazil,China,Colombia,Ecuador,Finland,
France,Germany,HongKong,Indonesia,Italy,Japan,Malaysia,Poland,Russia,South
Africa,Switzerland,Taiwan,Tunisia,UAE,andtheUK.
Thepapersareorganisedintothefollowingthematicsections:
(cid:129) KnowledgeTransferandSharing
(cid:129) KnowledgeandOrganisation
(cid:129) KnowledgeandServiceInnovation
(cid:129) Industry4.0
(cid:129) InformationandKnowledgeSystems
(cid:129) IntelligentScience
(cid:129) AIandNewTrendsinKnowledgeManagement
Besidesthepapers,KMO2022alsofeaturedinvitedkeynotespeakersandtutorials.
WewouldliketothankourreviewersandtheProgramCommitteefortheircontri-
butionsandtheFernUniversitätinHagen,Germany,forhostingtheconference.Special
thanksgototheauthorsandparticipantsattheconference.Withouttheirefforts,there
wouldbenoconferenceorproceedings.
We hope that this proceedings will be beneficial for your reference and that the
informationinthisvolumewillbeusefulforfurtheradvancementsinbothresearchand
industryinthefieldknowledgemanagement.
LornaUden
DerrickI-HsienTing
Organisation
ConferenceChair
LornaUden StaffordshireUniversity,UK
ProgramChair
DerrickI-HsienTing NationalUniversityofKaohsiung,Taiwan
LocalChair
BirgitFeldmann FernUniversitätinHagen,Germany
ProgramCommittee
AkiraKamoshida HoseiUniversity,Japan
ReinhardC.Bernsteiner ManagementCenterInnsbruck,Austria
DerrickI-HsienTing NationalUniversityofKaohsiung,Taiwan
CostasVassilakis UniversityofthePeloponnese,Greece
DaiSenoo TokyoInstituteofTechnology,Japan
EricKin-WaiLau CityUniversity,HongKong
GeorgeKarabatis UniversityofMaryland,USA
FernandoDelaPrieta UniversityofSalamanca,Spain
LornaUden StaffordshireUniversity,UK
LukaPavlicˇ UniversityofMaribor,Slovenia
MarjanHericˇko UniversityofMaribor,Slovenia
RemyMagnier-Watanabe UniversityofTsukuba,Japan
VictorHugoMedinaGarcia UniversidadDistritalFranciscoJosédeCaldas,
Colombia
WilliamWang UniversityofWaikato,NewZealand
YuriZelenkov HigherSchoolofEconomics,Russia
Pei-HsuanHsieh NationalChengchiUniversity,Taiwan
MartaSilviaTabares UniversidadEAFIT,Colombia
GanKengHoon UniversitiSainsMalaysia,Malaysia
StephanSchlögl ManagementCenterInnsbruck,Austria
JariKaivo-Oja UniversityofTurku,Finland
ChristianPloder ManagementCenterInnsbruck,Austria
HérculesAntoniodoPrado CatholicUniversityofBrasília,Brazil
viii Organisation
MariuszKostrzewski WarsawUniversityofTechnology,Poland
Kamoun-ChoukSouad ManoubaUniversity,Tunisia
IraklisVarlamis HarokopioUniversityofAthens,Greece
FurenLin NationalTsingHuaUniversity,Taiwan
MingzhuZhu AppleInc.,USA
XianzhiWang UniversityofTechnologySydney,Australia
Contents
KnowledgeTransferandSharing
The Effect of Telework Frequency on Communication Media
andKnowledgeSharinginJapan ........................................ 3
RemyMagnier-Watanabe
EfficacyofKnowledgeandSkillsinTeachingandLearningandResearch
inHigherEducationInstitution .......................................... 16
RexwhiteTegaEnakrireandHanlieSmuts
InformationTechnologyOutsourcingSuccess:AKnowledgeSharing
ConceptualModel ..................................................... 25
WillemPienaarandHanlieSmuts
CriticalObstaclesofKnowledgeSharinginOrganizationalKnowledge
ManagementSystemfromanExploratoryCaseStudy ...................... 41
EricKinWaiLau
ValueoftheInfluenceofResearchHighlightsonAcademicPapers ........... 49
YueLiu,DejunZheng,HaichenZhou,andShaoxiongFu
Effective Researcher Collaboration: A Taxonomy of Key Factors
ImpactingKnowledgeSharing .......................................... 65
HanlieSmuts,VladimirSudakov,andEsterLunaColombini
KnowledgeandOrganization
KnowledgeCommunicationinGovernmentICTProjects:ACross-Case
AnalysisStudy ........................................................ 79
RohaizanDaud, SuryaSumarniHussein, NorZairahAbRahim,
RoslinaIbrahim,SurayaYa’acob,andNurAzaliahAbuBakar
HowDigitalLiteracy,CouldImpactEnvironmentalScanning,Business
IntelligenceandKnowledgeManagement? ................................ 91
SouadKamoun-Chouk
The Competency-Based Business Process
Management-Employee-Centered Process Improvement for Digital
Transformation ........................................................ 103
AnnikaNowak,JanPawlowski,andMichaelSchellenbach
x Contents
Manufacturing Industry’s Servitization and Its Future-Case Analysis
oftheJapaneseElectricCompany ........................................ 118
AkiraKamoshidaandToruFujii
TheBusinessModelTransformationFrameworkUsingDesignScience
Approach ............................................................ 129
AravindKumaresanandDarioLiberona
KnowledgeandServiceInnovation
CreativityandInnovationinPolishUniversities:TheKnowledgeTriangle
Approach ............................................................ 145
MagdalenaMarczewskaandMarzennaAnnaWeresa
ValueinDigitalTechnologiesandServices ................................ 160
UweV.Riss,MichaelZiegler,andLindsayJ.Smith
Teachers’ReadinessofInformationandCommunicationTechnology
IntegrationinHigherEducationInnovation ................................ 174
Ju-ChuanWuandJui-ChiWang
Industry4.0
GoogleBigDataTrendIndexAnalysisofIndustry4.0Technologies:
TechnologyandKeyConceptTrendsofGlobalLandscapein2004–2021 ...... 193
JariKaivo-oja, TeemuSantonen, TheresaLauraëus,
andMikkelSteinKnudsen
KeyVariablesfortheImplementationofIndustry4.0intheColombian
ServiceSector ........................................................ 207
CristhianNaranjoandLuzRodríguez
InformationandKnowledgeSystems
Agile Portfolio Management for Hybrid Projects: How to Combine
TraditionalandAgileProjectsinaProjectPortfolio ........................ 221
ChristianPloder, AnnalenaHüsam, ReinhardBernsteiner,
andThomasDilger
TheCrowdsourcingDelphi:AMethodforCombingExpertJudgements
andWisdomofCrowds ................................................ 233
TeemuSantonenandJariKaivo-oja